Payless ShoeSource Sales Associate Reviews | Glassdoor

Payless ShoeSource Sales Associate Reviews

Updated February 12, 2017
349 reviews

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Sales Associate

2.8
Star Star Star Star Star
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Approve of CEO
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Paul Jones
99 Ratings

Employee Reviews

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Pros
  • The discount is alright; it's hard to expect/want a bigger discount on shoes that are already pretty cheap (in 40 reviews)

  • Very flexible schedule gives you the hours you need while in school (in 81 reviews)

Cons
  • Poor compensation minimum wage is what they usually pay (in 67 reviews)

  • Upper management don't care about your personal problems or if you're sick (in 66 reviews)

More Pros and Cons

  1. "My experience at Payless has been wonderful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-Time Sales Associate in Chandler, AZ
    Current Employee - Part-Time Sales Associate in Chandler, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Payless ShoeSource full-time (Less than a year)

    Pros

    It's a great first job or a temporary job. The hours are super flexible. My manger is an amazing person. The discount isn't bad either!

    Cons

    Only part time options, low pay, not a very busy, can get slow and/or boring. The company as a whole can get a little unreasonable.

    Advice to Management

    My manager is great. Those above her head however....


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Miami, FL
    Current Employee - Retail Sales Associate in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Payless ShoeSource part-time (Less than a year)

    Pros

    The pros are the deals, variety of shoes and accessories and helping customers find the perfect shoes for all occasions.

    Cons

    The cons are there are not enough hours.


  3. "Good First Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fresno, CA
    Former Employee - Sales Associate in Fresno, CA

    I worked at Payless ShoeSource part-time (Less than a year)

    Pros

    Nice co-workers. Will train you if you have no experience. They worked with my school schedule

    Cons

    Not much to complain about except for the fact that the manager told me should don't hire guys which I thought was wrong.


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  5. "Not as bad as people say"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Payless ShoeSource part-time (More than a year)

    Pros

    30% discount
    Coupons
    Payless bucks (25%off) - can use 2 in same transaction. Get when store does 4x4 in sales.
    You get hours off and on switched weeks to let other employees get some too.
    Overall I love working for this company. Friendly associate's. Friendly customers (sometimes) starting pay is based on your experience. $8.00 if you've never worked cashier. 8.25 if you have some cashier's work under your belt. Yearly raise if your proformance is great.
    Sunday's we close at 6 open at noon.

    Cons

    Long hours (work over 6 hours get a hour break) that's good.
    Feels like your never home of you have a family. (But you get over it after you have 2 days off in a row)
    When a customer comes in to look for a long time and for you to hold some shoes and you find out she stole 3 pairs of flippy flops chase her down to get them back, file a report. It's messy. We have people like that. Nothing else is really bad. I mean I hate tagging bc people have there kids run by ripping the taggs off. But other than that it's a great business

    Advice to Management

    Nothing.


  6. "Sale Associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Payless ShoeSource part-time (More than 3 years)

    Pros

    Discount, Good Team, Slow Pace Environment

    Cons

    Associates are expected to go above and beyond for this company. There is no such thing as calling in. There are usually only four or five other associates so no one ever have time to cover each other. You are expected to run shipment, deliver amazing customer service, measure EVERY kids feet, suggest EVERY single items at the register and maintain all your numbers such as conversion, UPT, and sales all at the same time. If you don't make your numbers, you will be "red" for that week and can lead to a write up or possibly termination if you don't bring it up. Upper management don't care about your personal problems or if you're sick. There is very very little chance for movement.

    Advice to Management

    Respect your employees and stop complaining at every little thing.


  7. "Payless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook

    I have been working at Payless ShoeSource part-time (Less than a year)

    Pros

    Easy work. Flexible, great for college students.

    Cons

    Not many hours. Pay isn't much


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Payless ShoeSource part-time (More than a year)

    Pros

    I was lucky enough to have a great team. The hours were flexible, which I appreciated as a full time student.

    Cons

    There is constant turnaround to the point where you do not know who will be working with you from week to week. Upper management has zero grasp on what is happening in the stores. Employee concerns were frequently ignored.

    Advice to Management

    Improve upper management, and try to do something about the high turnover rate. They really need to listen to their employees and their concerns.


  9. "Awesome First Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Payless ShoeSource part-time (More than 3 years)

    Pros

    As the title states, this was an excellent first job. My team was like my second family! In addition, I was often recognized for my contributions from my manager, DL and sometimes even my customers too. However, there's a lot you have on your plate. So, if you're not up for a challenge, you'll probably want to work elsewhere :)

    Cons

    Typical retail problems, increasingly harder to achieve goals.


  10. "Good job but no place for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder in Houston, TX
    Current Employee - Sales Associate/Key Holder in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Payless ShoeSource part-time (More than 5 years)

    Pros

    -Flexible scheduling
    -great for students
    -first job position
    -depending on your manager and district manager the environment is comfortable and motivating.

    Cons

    There is no growth and you will never see a raise unless you threaten to quit. I have worked for this company for over 6 years and have only increased in pay by $1.20. I work hard to meet my weekly and yearly quotas and the district manager continues to only ask for more. It is a great job to start from but unless you are in a corporate position you will not be able to survive off this job alone.

    Advice to Management

    Recognize and treat your employees better especially those that have been there for years and their performance is good.


  11. Helpful (1)

    "Key holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder in Austin, TX
    Current Employee - Sales Associate/Key Holder in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great environment to work in as long as you have a good manager running your store. It truly makes a difference!

    Cons

    Conference calls. Nearly every day. Takes a lot of time out from tasking and working with customers.