Pch Hotels & Resorts Reviews in Mobile, AL | Glassdoor

Pch Hotels & Resorts Mobile Reviews

Updated August 14, 2017
8 reviews

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Mobile, AL

3.2
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Tony Davis
1 Rating

8 Employee Reviews

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  1. "Spa Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Attendant in Mobile, AL
    Former Employee - SPA Attendant in Mobile, AL
    Recommends
    Positive Outlook

    I worked at Pch Hotels & Resorts part-time (More than a year)

    Pros

    Flexible hours and great atmosphere to work in. Friendly and helpful human resources.

    Cons

    Not all of the supervisors are good communicators and often show favortism. Sometimes you HAVE to work holidays

    Advice to Management

    Communicate better to your employees. You need to be managers, not friends with your team.


  2. "Entry Level Loss Prevention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Agent in Mobile, AL
    Current Employee - Loss Prevention Agent in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pch Hotels & Resorts full-time (More than a year)

    Pros

    Flexible scheduling if you are a student, co-workers are usually friendly and dependable, gain experience in hospitality & tourism

    Cons

    No growth opportunities, upper management are rarely seen and mediocre at best, job duties can be tacked on when no one else is available

  3. "Line cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Mobile, AL
    Current Employee - Line Cook in Mobile, AL
    Recommends
    Positive Outlook

    I have been working at Pch Hotels & Resorts full-time (More than a year)

    Pros

    The benefits are great, best health insurance coverage have had, coverage is very low for none smokers. You can get a lot the days off you ask for.

    Cons

    It can be hard sometime to get a whole weekend off, Saturdays are the hardest. Line cooks start of at 10, unless you can move up quickley to cook 3 you be depending on small raises like 16 cent a year. Not to much moving up can do unless you want to be a sous Chef and Executive Chef.

    Advice to Management

    Offer more money to your cooks.


  4. "Good company to get experience, but don't stick around for long."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    No opinion of CEO

    Pros

    My colleagues were great and my clients were wonderful.

    Cons

    Management was not the best. I had 6 supervisors in a 3 year period. There was a lot of turn over.


  5. "Not the worst job, probably, but hopefully the worst job I'll ever have."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    No opinion of CEO

    I worked at Pch Hotels & Resorts full-time (More than 5 years)

    Pros

    Steady paycheck, group benefits. Perhaps a decent place to start out and quickly move away from. Management is generally nice, but they can't do anything to help you.

    Cons

    Paying longtime valuable employees less than the industry standard for a job well done is company policy.

    Advice to Management

    Keep looking for other managerial positions because they're treated almost as poorly as regular employees.


  6. Helpful (1)

    "Competitive pay for the area with vacation and health care benefits; (401k after one year)."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook II/Line Cook in Mobile, AL
    Current Employee - Cook II/Line Cook in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pch Hotels & Resorts full-time (More than a year)

    Pros

    Great place to work if you enjoy creative freedom in the kitchen. With possibilities of a career in banquets, fine dining,and casual dining; you have the chance to discover what restaurant style fits you most! Great starter job especially for someone fresh out of culinary school. Also great for someone with experience looking to contribute a fresh outlook to the various annual and seasonal menus.

    Cons

    Strenuous work day! You WILL be on your feet 8-12 hours a day. Most shifts are 8hrs but may be longer as you must complete all tasks before leaving. Inconsistent breaks. Smokers take full advantage of as many breaks as they want while nonsmokers pick up the slack. You're encouraged to ask for help but supervisors and sometimes management often leave early once their work is done so no one is available to help. The hotel is frequently short staffed causing poor structure and overall performance. They also hire team members and management with great ideas to make the hotel better but stifle innovation for fear of change. The overall attitude seems to be "this is what has always worked ".

    Advice to Management

    Treat hard workers more fairly with promotions. Too many kind hearted hard workers have been kept from the promotions they deserve and the decide to leave. For this cause employee morale is rapidly dwindling and really great talent is going elsewhere.


  7. Helpful (2)

    "I was very happy there serving as an ambassador of quality service to both our guests and staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention Office in Mobile, AL
    Former Employee - Loss Prevention Office in Mobile, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pch Hotels & Resorts full-time (Less than a year)

    Pros

    A great place to learn customer service and hospitality. The property a lot to offer and it takes a lot of personnel to make it all run smoothly.

    Cons

    A very large property that has a tendency to overwhelm the staff when the house is full. The best convention center in town, it draws a lot of large crowds to Mobile.

    Advice to Management

    Pay more attention to quality improvement. Train everyone on board to be a quality improvement associate. The improvements will benefit the internal and external customers.

  8. Helpful (2)

    "Ok place to work if you are looking for "just ar job.""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mobile, AL
    Current Employee - Anonymous Employee in Mobile, AL

    Pros

    Discounts at Marriott Hotels worldwide for associates and their friends and families. Beautiful facilities to work in. Most guests are nice who stay in the hotel. Most fellow associates are very nice and helpful. Hotel has family atmosphere.

    Cons

    Unpredictable work schedules with late notice for working weekends. Schedule runs Saturday to Friday and doesn't come out until the last 2 days of the work week, so there is less than 48 hours (sometimes only 24 Hours) notice if you will be off on Saturday. Schedule is also subject to change with little notice and you are not asked but told. Development of the staff is limited to self-training on Marriott website during personal time, or limited downtime during a regular shift. Associates are not encouraged by management to develop themselves. Staffing levels are kept to a bare minimum. Oftentimes this leads to being short-staffed during busy times like special events or conventions. Associates are either required to work very long hours and/or the large number of guests falls on the few employees who are available to work. Understanding and enforcement of rules by employees and all levels of management is very inconsistent. Some rules seem arbitrary to both associates and managers and most don't abide by them choose to look the other way when they see someone else disregarding it. But every now and then a manager or supervisor chooses to uphold the rules and someone gets in trouble for something everyone has been doing for a long time. While a high priority is placed on keeping guest areas in top shape, employee areas are nearly ignored. Both facilities and equipment are often very dirty or damaged for extremely long periods of time. Months or years may go by before issues are addressed. Pay is low for many of the entry-level jobs. Because of the low pay for hard work that is required these jobs cannot be filled with local employees. Therefore the hotel brings in seasonal workers with visas to fill these jobs. They are very nice, hard-working individuals, but oftentimes speak very little English. This makes it difficult to communicate between departments and mistakes occur as a result.

    Advice to Management

    Give employees at least a full week's notice for work schedules. Once the final schedule is published, if there is a need to make changes employees should be asked if they are willing to work. Management should offer associates the opportunity to spend a certain amount of time (per month, quarter, year) at work to develop skills and knowledge that would make them feel more valued and also more valuable to the company. When large events are occurring in the hotel more associates should be brought in from other properties to assist. Management on all levels needs to evaluate the rules they have established on a regular basis. They should determine if those rules are still necessary. If they are still relevant then the staff should be reminded periodically in a friendly manner. If the rules are no longer relevant they should be changed or eliminated. While maintenance of guest areas should be given priority, employee facilities and equipment should be properly maintained as well. Employees will feel management values them just as much as they value the guests. PCH hotels are the finest hotels in the state of Alabama. Therefore they should want to attract and retain the highest quality employees the state has to offer. To do this they need to have wages that will attract the best quality workers at all levels.


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