Peapod Reviews | Glassdoor

Peapod Reviews

Updated February 15, 2017
25 reviews

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2.0
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Andrew B. Parkinson
7 Ratings

25 Employee Reviews

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Pros
  • Good benefits for full time workers (in 8 reviews)

  • Great environment, great people, and great values (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "If you work hard and don't get involved with office drama"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Hanover, MD
    Current Employee - Associate in Hanover, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peapod full-time (More than a year)

    Pros

    Great opportunity to learn, hardwork

    Cons

    Underpaid big time, I wish management was better

    Advice to Management

    Listen to the people who works under you.


  2. "Terribly ran company, good if you need a job ASAP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Hanover, MD
    Former Employee - Driver in Hanover, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Peapod full-time (Less than a year)

    Pros

    Overtime easy to get
    On your own, not really hassled by supervisors

    Cons

    High turnover, management reflects why
    Low pay for the work you do, but the tips can help

    Advice to Management

    Overhaul every single person and put in people who know how to manage and treat employees. In turn you'll bring in people who want to work there and the whole culture will change. your operation is a mess. You are bleeding money and have a huge revolving door of employees. You are not immune to competition, and it is only a matter of time before a better option comes along and takes all of your business.


  3. "Peapod didn't, care about me at all my mom died and they let me go for it.none"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Runner in Arundel, MD
    Former Employee - Runner in Arundel, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peapod (Less than a year)

    Pros

    None, just out to use you.

    Cons

    They are there for themselves.

    Advice to Management

    Treat your employees better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Unless you need money, steer clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Cold Side Shopper in Lake Zurich, IL
    Current Employee - Cold Side Shopper in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay for simple enough work, some co-workers are fun to work with, flexible schedual

    Cons

    Where to start... they only increased pay for part time and full time (starting at $10.25 to $12.00, not for temps who are mostly college students like myself so I had to switch to part time and have to deal with it even though I know damn well i work harder than a lot of my co-workers), supervisors do nothing but tell you to do stuff and won't lift a finger to help, several times they rolled their eyes at me because I wanted to know where help was needed, out of date warehouse means higher workload for a warehouse that can't even support what we have now, they hire basically anyone so a lot of high schoolers work there and they don't do anything half the time, some orders are absolutely absurd (an example, 'how am I going to fit 20 apples in a tote that is already full?'), and management expects that you know everything about every job and gets mad when you don't do something right because you don't know what you're doing.

    Advice to Management

    listen to employees and update your warehouse. Paying more is good, but expecting a higher workload in return is not going to happen.


  6. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Skokie, IL
    Current Employee - Anonymous Employee in Skokie, IL

    I have been working at Peapod (More than 3 years)

    Pros

    Get paid weekly.
    Good benefits for full time workers.
    The building I work in has plenty of parking any time.

    Cons

    They have a very strict schedule.
    There is very little training after your starting class.
    Management is slow to make changes.

    Advice to Management

    Management should try to get more feedback from customer service representatives about ways to improve customer service and employee pay.


  7. Helpful (5)

    "Product Selector, 2nd Shift"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Selector in Lake Zurich, IL
    Current Employee - Product Selector in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Peapod full-time (Less than a year)

    Pros

    You can move your way up in the company fairly fast but most of that is based off of who the management likes the best and not who actually does a good job. They will buy food for everyone when they are having to put in long hours. If you tell them in advance they are usually willing to work around your schedule to some degree. Benifits are decent.

    Cons

    Wow, too many to mention.
    At least what I have seen, they tend to promote shoppers in the warehouse to stockers or expeditors when they are not doing very well at shopping.
    Shoppers have to do 130 picks an hour or the corporate office makes management write-up or fire the employee. This is a totally reasonable standard however, almost all of the equipment is breaking on a daily basis and only one person knows how to fix it. He is on call 24/7 but it slows down the entire warehouse having to wait for him.
    My scheduled hours are 6p to 2a but I have never left at 2a besides my first week. They make you sign something when you get hired that you agree to do overtime whenever needed, not telling you that that means 11 and 12 hour days everyday. It is hard work and you only get 50 minutes worth of breaks (2 20 minute and 1 10 minute).
    They take way too many orders without the staffing to fulfil it. The turnover rate there in unbelievably high. Staff is grossly underpaid.
    They tell you you can not move or go to the bathroom without asking and treat employees like prisoners.
    Management has no idea what they are doing.

    Advice to Management

    Treat your hard working staff like human beings. Pay your people a living wage.


  8. Helpful (2)

    "Poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Lake Zurich, IL
    Former Employee - Supervisor in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Peapod full-time (More than 5 years)

    Pros

    The people who you work with are great! They work hard and care about what they do. They try to keep morale high by offering food when times get tough. The benefits are just ok. You can work your way up.

    Cons

    Poorly managed by upper or senor level management. There is a severe disconnect with them and mid level management. They need to hold people accountable at the top. Instead of micro managing the low man on the pole. Middle management is poorly trained and there is no consistency in training or none at all. There is to much favoritism among the ranks and animosity brews because of it. HR acknowledges the issues, however nothing ever gets done to resolve it. Don't ever share your thoughts or dislikes, they will use it against you.

    Advice to Management

    Have a training program for mid level managers and stay consistent. If an employee is struggling or having performance issues, follow through and help them overcome the problem. If there is constant issue with operations, fix it! If you can't fix it. Find someone else who can..


  9. "Won't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hanover, MD
    Former Employee - Anonymous Employee in Hanover, MD
    Doesn't Recommend

    I worked at Peapod full-time (Less than a year)

    Pros

    The pay isn't that bad. Even though i hated the overtime, the extra money was good. The overtime is good for people who really needs the extra money. The employees had a union, so it wasn't easy to lay off employees after 3 months.

    Cons

    The overtime was too much and they don't give overtime until you are almost working out the door. The management was just horrible. They make you work excessively. Some employees really had bad attitudes too and when you complain to the management, they could not really do anything because the employees union.

    Advice to Management

    The management should hire more people and not make people work overtime. Hire 3 different groups for the 3 shifts and stop hiring 2 groups for 3 shifts thereby making people work overtime.


  10. Helpful (1)

    "Okay but going downhill steadily"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Lake Zurich, IL
    Current Employee - Customer Care Representative in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Peapod full-time (Less than a year)

    Pros

    Peapod as a company is definitely very close-knit; everyone knows each other well, and when things are slow it's like being with a bunch of friends for the most part. Aside from a few common-sense guidelines the dress code is relaxed even for management. On occasion people bring in food, whether it's management or no. There's a tendency to eat a fair amount there just because of that, and people remark that they've gained weight since working there, but it's not necessarily a negative thing. There's a lot of sharing and willingness to help other people out.

    For a call center you're paid well, and full-timers get very good benefits, but the company's shift-bid system ensures that you're probably never going to get what schedule you want unless you're one of the two people that've worked there longer than most of the managers have. When you do, though, it's good.

    Cons

    NOBODY in management communicates with one another. Members of the management team on every level have different ideas of policy and procedure and especially if you're in a position dealing with customers then it gets a bit ridiculous. Be ready to memorize everything that you're told for this reason; you'll often find that you're more up to date on policies than your management team is.

    As we're responsible for servicing the Midwest and the East Coast... well, when it rains it pours. It's no secret that Peapod is steadily going downhill. Some delivery areas are ridiculously awful to the point where it's a running joke that if some aren't two or three hours late then it's just not an ordinary day in the center. And when they are, you're going to have a very bad day on the phones. And it will happen very, very often.

    HR is very write-up happy and even when nobody communicates to you what company policy for this or that is, you're expected to know it and you WILL get in boatloads of trouble even if it's their fault for misinforming you. Have fun never being able to move around in the center to a different position if you want to take an open position that isn't what you're doing right now until a year when your write-up expires. In all honesty, even when you DO follow policy, from what this anonymous reviewer has seen, sometimes you're still going to get shafted. The easiest way to sum up the experience of a Peapod employee in the Lake Zurich call center is 'damned if you do, damned if you don't'.

    Finally... the company is just ridiculously reluctant to actually hire a proper staff. Refusing to hire new people after a nicely-sized chunk of the center's staff leave and call volume increases monumentally due to horrifically incompetent delivery facilities is not a great way to run things.

    Advice to Management

    Communication communication communication! You can't give the consistent message that you crave without actually communicating with not only your subordinates but your cohorts in management! And even moreso, please listen to your employees. The worst feeling in the world at a job is realizing that your manager says that they care and want to help you... but then don't do a single thing to actually put their money where their mouth is. It's soul-crushing.


  11. Helpful (1)

    "Don't do it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Shopper in Danbury, CT
    Former Employee - Personal Shopper in Danbury, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peapod part-time (More than 3 years)

    Pros

    A lot of hours and friendly co-workers, easy to learn the basics of the job. That is pretty much it.

    Cons

    Pay compared to what's expected, very poor management, high school like atmosphere filled with cliques, rumors, and stupidity. Dirty and disgusting.

    Advice to Management

    Keep a better eye on your employees and reward the good. Don't always focus on what isn't being done, look at what is being done


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