Pearson Reviews | Glassdoor

Pearson Reviews

Updated May 25, 2017
325 reviews

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Pearson CEO John Fallon
John Fallon
174 Ratings

325 Employee Reviews

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Pros
Cons
  • Difficult to maintain work life balance (in 45 reviews)

  • During the last 4 years upper management changes too many times (in 104 reviews)

More Pros and Cons

  1. "No a Clear strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Finance in Hoboken, NJ
    Current Employee - Vice President Finance in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson full-time (More than 5 years)

    Pros

    Competitive benefits, work from home in aplicable roles

    Cons

    Always restructuring the organization, they layoff people at the base while keep switching reassigning people at the top in the HQ based in UK

    Advice to Management

    Pick a strategy and stick with it, the Current CEO must leave . Jhon Please LEAVE!!


  2. Helpful (5)

    "No room for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Project Manager in Denver, CO
    Former Employee - Technical Project Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Pearson full-time (More than 3 years)

    Pros

    Pay, Benefits & flexible work at home policy

    Cons

    Mid level and upper management staff is lacking clear direction and strategy. The environment doesn't foster a team environment where people are encouraged to share ideas and talents for improving business problems and overall environment.

    There were consistent layoffs and no clear direction on how the company was going to meet their goals. Company is struggling financially(as reported in quarterly earning reports) and that is demotivating to staff.

    Communication from management is often lacking which creates a uneasiness in the day to day work environment. Steer clear from this company if you are looking for growth opportunities and stable environment.

    Advice to Management

    Ensure clear and concise goals align across all of the organizations and that there is more


  3. Helpful (3)

    "Pearson doesn't care about it's people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Iowa City, IA
    Former Employee - Senior Project Manager in Iowa City, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pearson full-time (More than 3 years)

    Pros

    Flexibility with working from home.

    Cons

    No mentoring programs. No training or career development for employees. Lay off immediately when lose contracts and then rehire when win business instead of working to place employees in other positions. Terrible employee satisfaction and morale. Do not use data to make upper level leadership decisions. No consistency among managers as no training is provided to them. Do not reward high performers. Roles are not clearly defined.

    Advice to Management

    Implement a mentoring program and career development. Create a job profile library with detailed descriptions of various jobs. Make open job reqs more detailed so that internal employees can more easily apply for other positions.


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  5. "Lack of organization and management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Scorer in Mesa, AZ
    Former Contractor - Scorer in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pearson as a contractor

    Pros

    Scoring jobs are easy to get and it's easy work, hired online, only requirement is a college degree. There can be a lot of downtime, you can bring reading material.

    Cons

    The work is very boring. There's too much training and everything is redundantly over-explained. There are many office rules and restrictions, you're not allowed to use your phone or internet, not enough bathrooms with lines at break and lunch time, office is stuffy and A/C inadequate, not enough employee parking. There's no HR or anyone to talk to about issues like scheduling or payroll errors, sometimes there are conflicting answers about these things depending on who you ask.

    Advice to Management

    Where is the management? Be available for employee concerns.


  6. Helpful (6)

    "The next Kodak..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pearson full-time (More than 10 years)

    Pros

    I had been with Pearson on and off for the past 20 years. I gained valuable knowledge and experiences there, and I had the opportunity to work with some exceptional people and talent.

    Cons

    The publishing industry as a whole has been in steep decline over the past 5 years, if not longer. Pearson created new business models in an effort to keep their main business in higher education sustainable. However, due to poor management and in-fighting among very senior management in the US, they removed most of these other business models, which were bringing in millions of dollars, in an effort for what one can only view as "going back to the basics." Unfortunately, this company's future is very dim, as they are now on a ride to be the next Kodak. In the most recent lay-off in March 2017, they let go of approximately 100+ people, and they have left customers hanging and they have no idea how to fix or address outstanding commitments and on-going issues. If you are in a sales position, they are extremely coy about paying out bonuses fairly, and will try to move you and/or your team to a services model, where you would only be able to receive a mediocre annual incentive plan over a traditional sales incentive bonus. Politics abound everywhere. It is rare to find a manager that will groom you, as they are all looking out for themselves in an effort to climb the corporate ladder an escape from the next lay off. Lastly, it is very difficult to get promoted at Pearson. They will often dangle a new position with additional responsibilities to you without ever changing your title or compensation. Get EVERYTHING in writing.

    Advice to Management

    It's great that the internal in-fighting has been removed, however it is unfortunate that it was ever allowed to occur. (Internal competition was encouraged for years and years by one of the former executives of North America, and in recent years the internal competition that was allowed resulted in the most recent layoff). To the new president in North America, you are between a rock and a hard place. People have offered their insights and opinions based on either their limited view of Pearson and how their organization or team fits in as a larger piece of the puzzle, and/or you have been blind-sided by management team members that only tell 1/2 truths. Other companies and customers are talking about Pearson, they are rolling their eyes... If you really want to go back to basics, start with why Pearson exists. What was it associated with? Why did customers in the past always come back? Put employees first again instead of the shareholders. It can still be a win-win --- happy employees make happy customers, which means return business, which will mean happy shareholders.


  7. Helpful (4)

    "Scourge of Scordino"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Upper Saddle River, NJ
    Former Employee - Anonymous Employee in Upper Saddle River, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Objectively - NONE - Scordino's "Departure"

    Cons

    Reckless spending
    Inattention to product mix & market alignment
    *** nearly criminal Board of Directors ABSENT during Scordino's nearly Terminal Spending Fiasco(s)***

    Advice to Management

    "physician, heal Thyself"


  8. Helpful (4)

    "Frequent layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend

    I worked at Pearson full-time (More than 8 years)

    Pros

    Pearson has some solid benefits

    Cons

    Constant change in upper management. Moved many jobs to India and Sri Lanka

    Advice to Management

    N/A Management does not stick around long enough to implement change


  9. Helpful (7)

    "Good benefits if you can bear the extreme politics and lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pearson (More than a year)

    Pros

    Good benefits and work from home policy.

    Cons

    Few legacy products that still bring in revenue. Company financially is just barely doing okay and new product is not doing good at all due ownership politics and one bad decision after another. Lot of outsourcing, layoffs and no good direction makes it a company that you would think twice before even applying for. Draconian style of management due to extreme politics. During my time I went through three CTOs and three directors. Most of the colleagues left the company for better opportunities.

    Advice to Management

    Change management and few politicians trying to take control of product rather than trying to make it better


  10. Helpful (10)

    "A rotten carcass of a boat, not rigg'd, Nor tackle, sail, nor mast; the very rats Instinctively had quit it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Clinical Assessment Developer in San Antonio, TX
    Former Employee - Senior Clinical Assessment Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pearson full-time (More than 10 years)

    Pros

    -Smart, talented, caring and genuinely good people to work with
    -Opportunities to learn and grow digital skills
    -Intellectually stimulating work

    Cons

    -Inept and flaccid leadership (yet seemingly content) from the very top, to the very bottom
    -CEO (and his ilk) is an embarrassment and should resign immediately
    -No vision or viable strategy to save a dying company
    -Middle management is old, tired, and has no business leading the digital initiative, or leading business anywhere
    -No bonuses, raises, or timely promotions (to be fair, Pearson did award a piddly bonus and raises in 2017, yet not enough to even cover the cost of inflation)
    -Perpetual layoffs
    -Top talent is leaving in droves, and the people who should be leading the business have already left
    -Retaliation for being honest to leadership about failed direction of the company
    -Needless to say, morale is in the toilet

    Advice to Management

    John Fallon, please resign. You have failed, and your leadership team has failed. You don't live up to your proclaimed values, namely accountability. How do expect your employees to have any faith that you or your team could turn things around?


  11. Helpful (4)

    "The Worst Job I've Ever Had, You're Better Off Working Retail."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pearson full-time (Less than a year)

    Pros

    Nothing, please do not work here. Id you are desperate for a job then go ahead.

    Cons

    They monitor your screen by recording everything and invade your privacy. They make you sign a document waiving your rights to privacy. They harass you for not asking for surveys, Management is so lazy. They just walk around and act like they are doing work. You get calls from people in different countries and its hard to understand their thick languages. The applications they make you use o schedule candidates never works half the time. When you get your monthly reviews the Quality Assurance reps nag you for the dumbest things.


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