Pearson VUE Reviews | Glassdoor

Pearson VUE Reviews

Updated July 28, 2018
146 reviews

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3.5
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Robert Whelan
70 Ratings

146 Employee Reviews

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Pros
  • "Employees are diverse and seem to carry a family culture attitude throughout, which means that work life balance can be had here" (in 10 reviews)

  • "Plenty of room for advancement, great supervisors, fair compensation and excellent work environment" (in 12 reviews)

Cons
  • "Reorganization has led to increase turnover rate, not much room for advancement, no guarantee of hours scheduled" (in 4 reviews)

  • "Low pay for the high responsibility" (in 4 reviews)

More Pros and Cons

  1. "Test Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Pearson VUE full-time (Less than a year)

    Pros

    Professional work environment. Excellent training and supportive management team.

    Cons

    Hours can be long, but manageable. Pay is a little low.

    Advice to Management

    Consider increasing pay to broaden hiring demographic.


  2. "Help Desk Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time

    Pros

    Great Atmosphere. Great team to work with.

    Cons

    Contract work no benefits.

  3. Helpful (1)

    "anonymous"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Bloomington, MN
    Former Employee - Anonymous Employee in Bloomington, MN

    I worked at Pearson VUE full-time (More than a year)

    Pros

    join a group which is involved in some real good work.

    Cons

    salary and benefits are not great.


  4. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Virginia Beach, VA
    Former Employee - Anonymous Employee in Virginia Beach, VA
    Recommends
    Positive Outlook

    I worked at Pearson VUE full-time (Less than a year)

    Pros

    good managers, pleasant work in a nice envrionment

    Cons

    pay not as good as it could be


  5. "great job, corporate support lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Center Administrator in Anaheim, CA
    Current Employee - Test Center Administrator in Anaheim, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pearson VUE part-time

    Pros

    great co-workers, new building with food places and a starbucks nearby. Once you learn the ropes, the job is not hard, but varied enough to be interesting and challenging. Satisfying to help nervous test-takers get through a stress-full day.

    Cons

    no raises. always understaffed. Pressure from upper-management for good reviews from testers, but they do not support team with basic elements needed to succeed. Basic things like being moved to a bigger facility with added test takers to check-in, but not given more employees to handle more customers, problems with air conditioning but pleas to fix not taken seriously, tech support back east will close while we are open and we cannot get help with technical issues, tech will run updates while we are upon on west coast and slow things down for us.

    Advice to Management

    a system for raises would be nice, considering all of the on-going training and education required, pay increases are needed. VSS needs to answer the phone with the west coast centers are open. Need to be allowed more employees. We cannot take our breaks for a reason, not because we forget to.


  6. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Specialist in Bloomington, MN
    Current Employee - Client Support Specialist in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time (More than 5 years)

    Pros

    Plenty of room for advancement, great supervisors, fair compensation and excellent work environment.

    Cons

    Not any that I can think of.

    Advice to Management

    It was a rough couple of years according to our stock prices. However, it appears our leadership is enacting useful measures to increase our value as a company and to deliver a better product to our customers.


  7. Helpful (4)

    "Great 5 Years Ago, Now Sacrificing Quality for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assessments in Bloomington, MN
    Current Employee - Assessments in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pearson VUE full-time (More than 8 years)

    Pros

    Relaxed environment, good benefits, flexible schedules.

    Cons

    Not all departments managed properly, employees are rarely recognized (positively or negatively), HR Processes & Policies aligned with parent company (Pearson) do not fit with VUE's current structure, increased reliance on employees' willingness to do more with less (work off-hours/weekends, take on duties not within job description, etc.)

    Advice to Management

    Start recognizing that VUE is losing key personnel because of Pearson's inability to maintain profitability for its shareholders. VUE is being pushed to make up the difference by running employees into the ground with little to no incentive to do so. Push to ditch John Fallon as CEO of Pearson; ever since he took over, working at VUE has become less and less enjoyable.

  8. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Web Developer in Bloomington, MN
    Current Employee - Associate Web Developer in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time (More than a year)

    Pros

    Amazing management. They will listen to the teams. They are always encouraging the teams to learn and grow.

    Cons

    Pearson as a larger company has cut VUE's budgeting. this has restricted management from making changes that would benefit the company.

    Advice to Management

    Further your focus on the growth of team and employee culture.


  9. "Great Benefits, Need Better Resource Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pearson VUE full-time (More than 3 years)

    Pros

    Benefits were great.... vaca/pto, medical, dental, vision, education.

    Cons

    Resource management needs help. Managers favor certain employees, overworked others and failed to recognize talent. Legitimate complaints went unnoticed.

    Advice to Management

    Listen to your employees. Have an anonymous suggestion box. Make people accountable. Promote people from within to maintain loyalty.


  10. "Employed for 15+ years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Pearson VUE full-time (More than 8 years)

    Pros

    Good benefits, good culture.

    Cons

    Larger Pearson is faltering somewhat leading to a degradation in benefits for employees at VUE.


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