Pearson VUE Reviews | Glassdoor

Pearson VUE Reviews

Updated February 21, 2019
174 reviews

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3.4
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Robert Whelan
79 Ratings

Employee Reviews

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Pros
  • "Employees are diverse and seem to carry a family culture attitude throughout, which means that work life balance can be had here" (in 10 reviews)

  • "Plenty of room for advancement, great supervisors, fair compensation and excellent work environment" (in 13 reviews)

Cons
  • "Reorganization has led to increase turnover rate, not much room for advancement, no guarantee of hours scheduled" (in 5 reviews)

  • "style which has created a much poorer work environment: more work/less pay, decrease in morale and stability, loss of key employees, etc" (in 5 reviews)

More Pros and Cons

  1. "Cm"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pearson VUE full-time

    Pros

    Excellent forward looking full of opportunities

    Cons

    Still learning..micro managing. Needs improvement


  2. "Recommended"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pearson VUE full-time

    Pros

    Great team environment where you can expand your skills. Unique positioning in the industry.

    Cons

    Micromanagement was counter-productive. Restructuring is never easy.

  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN
    Recommends
    Neutral Outlook

    I worked at Pearson VUE full-time (Less than a year)

    Pros

    Eight hours you are done. Overtime if you want it. Excellent PTO and health benefits. People were great!

    Cons

    Pay same regardless of training. Some employees took advantage of this , called in sick to get out of training so didn’t have to support more challenging customers.

    Advice to Management

    Coach supervisors. Some very good, some not good at all. Have more collaborative style. Some sups had authoritarian style and set bad examples of policy. Company lost out on good improvement ideas.


  4. "Test scorer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Scorer in Norfolk, VA
    Former Employee - Test Scorer in Norfolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pearson VUE part-time (Less than a year)

    Pros

    Good additional income .
    Pay every 2weeks

    Cons

    As needed basis ,seasonal
    $13/h for bachelor degree lil low

    Advice to Management

    They were ok


  5. "Good job for students, not enough hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Center Administrator in Daly City, CA
    Former Employee - Test Center Administrator in Daly City, CA

    I worked at Pearson VUE part-time (More than a year)

    Pros

    Part time, works around school schedule, easy job

    Cons

    Boring, no growth potential, not enough hours, too much inconsistency, if someone calls out you’re stuck there.


  6. "Program Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Pearson VUE full-time

    Pros

    Good pay, overtime always offered. Good benefits and great co-workers.

    Cons

    The pressure from management and micromanagement when it comes to meeting goals. Over time gets taken away if goals for the day are not met. Burn out.

    Advice to Management

    Stop putting pressure on the staff, you will get less burnout and less people quitting. Listen to the staff when they tell you something is not working.


  7. "Ok Part Time Gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Pearson VUE part-time (Less than a year)

    Pros

    - Relaxed environment
    - Not very difficult in general

    Cons

    - Very odd scheduling practices, center would have different business hours every day/week depending on test schedule
    - Security procedures are pretty serious and customers often complained about them

  8. "On the fence"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pearson VUE full-time

    Pros

    Most managers allow you a family/work balance

    Cons

    Our customers do not include our employees


  9. "Dedicated, smart team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time

    Pros

    Dedicated, smart teams of people who work hard and are committed to excellence.

    Cons

    Culture is a bit insular.

    Advice to Management

    Give more opportunities for growth.


  10. "Overall good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good training and flexible hours

    Cons

    low-paid with no promotion at the entry level position