Pearson VUE Reviews | Glassdoor

Pearson VUE Reviews

Updated May 7, 2018
139 reviews

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3.5
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Robert Whelan
67 Ratings

139 Employee Reviews

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Pros
  • Employees are diverse and seem to carry a family culture attitude throughout, which means that work life balance can be had here (in 10 reviews)

  • Plenty of room for advancement, great supervisors, fair compensation and excellent work environment (in 11 reviews)

Cons
  • Reorganization has led to increase turnover rate, not much room for advancement, no guarantee of hours scheduled (in 4 reviews)

  • Low pay for the high responsibility (in 4 reviews)

More Pros and Cons

  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Specialist in Bloomington, MN
    Current Employee - Client Support Specialist in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time (More than 5 years)

    Pros

    Plenty of room for advancement, great supervisors, fair compensation and excellent work environment.

    Cons

    Not any that I can think of.

    Advice to Management

    It was a rough couple of years according to our stock prices. However, it appears our leadership is enacting useful measures to increase our value as a company and to deliver a better product to our customers.


  2. Helpful (2)

    "Great 5 Years Ago, Now Sacrificing Quality for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assessments in Bloomington, MN
    Current Employee - Assessments in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pearson VUE full-time (More than 8 years)

    Pros

    Relaxed environment, good benefits, flexible schedules.

    Cons

    Not all departments managed properly, employees are rarely recognized (positively or negatively), HR Processes & Policies aligned with parent company (Pearson) do not fit with VUE's current structure, increased reliance on employees' willingness to do more with less (work off-hours/weekends, take on duties not within job description, etc.)

    Advice to Management

    Start recognizing that VUE is losing key personnel because of Pearson's inability to maintain profitability for its shareholders. VUE is being pushed to make up the difference by running employees into the ground with little to no incentive to do so. Push to ditch John Fallon as CEO of Pearson; ever since he took over, working at VUE has become less and less enjoyable.

  3. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Web Developer in Bloomington, MN
    Current Employee - Associate Web Developer in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time (More than a year)

    Pros

    Amazing management. They will listen to the teams. They are always encouraging the teams to learn and grow.

    Cons

    Pearson as a larger company has cut VUE's budgeting. this has restricted management from making changes that would benefit the company.

    Advice to Management

    Further your focus on the growth of team and employee culture.


  4. "Great Benefits, Need Better Resource Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pearson VUE full-time (More than 3 years)

    Pros

    Benefits were great.... vaca/pto, medical, dental, vision, education.

    Cons

    Resource management needs help. Managers favor certain employees, overworked others and failed to recognize talent. Legitimate complaints went unnoticed.

    Advice to Management

    Listen to your employees. Have an anonymous suggestion box. Make people accountable. Promote people from within to maintain loyalty.


  5. "Employed for 15+ years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Pearson VUE full-time (More than 8 years)

    Pros

    Good benefits, good culture.

    Cons

    Larger Pearson is faltering somewhat leading to a degradation in benefits for employees at VUE.


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pearson VUE full-time

    Pros

    So much opportunity for advancent

    Cons

    Non to provide. Great company.


  7. "Slow to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomington, MN
    Current Employee - Anonymous Employee in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson VUE full-time (More than a year)

    Pros

    Autonomy, Benefits, Variety, 401K match

    Cons

    Slow to change, Raises based on company and not performance, technology company behind on technology, little growth opportunities, can reconcile their accounts.

  8. "Test Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Administrator in Durham, NC
    Current Employee - Test Administrator in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pearson VUE part-time (More than 10 years)

    Pros

    Autonomous work environment (wonderful site mgmnt.), Variety of customer interaction, Flexible scheduling, Earned PTO even as part-time

    Cons

    Hours not consistent (has tendency to be like seasonal business at times), Secret shoppers (no route of redress if shop is negative- guilty as charged ☹)

    Advice to Management

    Need to provide evidence of "needs improvement" shops. Employees have asked for such evidence on multiple occassions...always get told, "we have it but we're not going to show you." Linking merit increases to these type of shops without showing (video evidence) employee where they need improvement is unethical. No other employer would withhold merit increases without having to provide evidence of the offense/poor job performance.


  9. "Test Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Center Manager in Bloomington, MN
    Current Employee - Test Center Manager in Bloomington, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pearson VUE full-time (More than 3 years)

    Pros

    Enjoy working with the candidates.

    Cons

    Unpredictable hours. No support from higher ups in the company.


  10. "VUE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson VUE full-time (More than 5 years)

    Pros

    Management structure, flexibility of work schedule

    Cons

    salary increases are an issue


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