Pechanga Resort & Casino Reviews | Glassdoor

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Pechanga Resort & Casino Reviews

Updated January 6, 2018
93 reviews

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93 Employee Reviews

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Pros
  • Great benefits packages and competitive pay (in 12 reviews)

  • Good pay, mostly friendly customers and co workers (in 10 reviews)

Cons
More Pros and Cons

  1. "Guest Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Temecula, CA
    Former Employee - Guest Service Representative in Temecula, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Pechanga Resort & Casino full-time (More than a year)

    Pros

    Excellent Benefits and great work schedule. I worked full-time, 4-10 schedules (4 days 10 hours a day). Great team to work with

    Cons

    Compensation should be re-evaluated.
    Weekends is a must;Seniority is priority but fair
    high-turn over rate
    Guest can be difficult to deal with alot of time

    Advice to Management

    none


  2. "Coffee Shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pechanga Resort & Casino full-time

    Pros

    Good pay, mostly friendly customers and co workers.

    Cons

    Overall, good place to work at

  3. "Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Temecula, CA
    Current Employee - Anonymous Employee in Temecula, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pechanga Resort & Casino full-time (More than a year)

    Pros

    great starting pay
    good benefits that start after probation period
    Co workers make the job.

    Cons

    smoking environment
    Hard to move up

    Advice to Management

    stop favoritism with in department.


  4. "Ems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Pechanga Resort & Casino full-time (More than 8 years)

    Pros

    Excellent patient contact and ability to work out pressing medical problems or treat and release

    Cons

    Follow up not always known after seeking additional medical attention.

    Advice to Management

    Allow to have a fully trained staff to provide ample coverage as needed.


  5. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doorman
    Former Employee - Doorman
    Recommends
    Approves of CEO

    I worked at Pechanga Resort & Casino part-time (Less than a year)

    Pros

    Great environment, great employees, such a fun place to work with different things happening every day. It's definitely not a place that you get bored at because of the diversity.

    Cons

    Not really any cons that I can think of.

    Advice to Management

    Keep up the great work!!


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Server in Temecula, CA
    Current Employee - Cocktail Server in Temecula, CA

    I have been working at Pechanga Resort & Casino full-time (More than a year)

    Pros

    Benefits, Stability, Good pay, Very well known Popular Casino, career opportunities

    Cons

    You get fired or written up for the stupidest reasons (ex: I work graveyard and we aren't allowed to drink coffee as it's considered "stealing from pechanga" ) EXTREMELY strict with all team members
    Rules are constantly changing to their advantage
    Survallience is allowed to email our managers if they feel we deserve a write up and they will show them the video as proof.
    Work all major holidays
    Non union


  7. "Blackjack dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Temecula, CA
    Current Employee - Table Games Dealer in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pechanga Resort & Casino full-time (More than 5 years)

    Pros

    Nice pay , good hours, 4 30 min breaks

    Cons

    Long hours of standing in same position

  8. "Slot tech Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Beautiful property industry leader and expousere to high end technology

    Cons

    you will be just another number. No connection from upper management and staff. Your input or industry experience will not be valued. HR department does not side with staff nor will investigate staff issues.

    Advice to Management

    Hire Managers that actually have INDUSTRY EXPERIENCE and can lead by example.


  9. "This place is bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Temecula, CA
    Former Employee - Cashier in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pechanga Resort & Casino full-time (Less than a year)

    Pros

    They have good amenities. The lounge is nice for relaxing during breaks or lunch.

    Cons

    This place is just bad. I went through the interview process thinking this place was good. When i went through training i was surprised to see that the employees were acting like my enemies. Most of them are of Asian background. I was put down, talked back to, there was back biting, slapped(verbally), put down of customers. I would recommend working here if you've taken high school debate or wrestling. The only good part was when i quit.

    Advice to Management

    Shut the place down or retrain all employees. (We're not in war)

    Pechanga Resort & Casino Response

    Nov 11, 2016

    Wow, we thank you for your review and your experience, if you in the future need assistance, we have a open door policy and a accessible HR Operations team that is always here to assist


  10. "If you have a family stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    You meet some really interesting people.

    Cons

    They don't care about family obligations and you have to work weekends and every holiday.

    Pechanga Resort & Casino Response

    Nov 11, 2016

    That's the casino business! We are open 365 24 hours a day. It depends what type of positions you get., so its finding the right position that meets your needs, lets us know how we can assist.


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