Pechanga Resort & Casino Reviews | Glassdoor

Pechanga Resort & Casino Reviews

Updated May 25, 2017
84 reviews

Filter

Filter

Full-time Part-time

84 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "Great place"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Escondido, CA
    Current Employee - Anonymous Employee in Escondido, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Pechanga Resort & Casino (More than a year)

    Pros

    Great place, great people, great resort

    Cons

    Takes 2-3 months to get in, low pay

    Advice to Management

    "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients"- Richard Branson


  2. "server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Temecula, CA
    Former Employee - Food Server in Temecula, CA
    Recommends
    Positive Outlook

    I worked at Pechanga Resort & Casino full-time (More than 8 years)

    Pros

    Pechanga have great benefits like Christmas bonus, 401k, Paid time off and insurance. Your tips will depend on how good you are, and what shift do you work.

    Cons

    A new hired employees normally goes to graveyard shift. It is mandatory there to work all of the holidays. Based on what department you are in, you might need to work on special events or if they have a big promotion.


  3. Helpful (1)

    "Learning and Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructor in Temecula, CA
    Former Employee - Instructor in Temecula, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pechanga Resort & Casino full-time (More than a year)

    Pros

    Working with all of the new team members while facilitating New Hire Orientation. .

    Cons

    Working in the gaming industry is a 24 hour a day 365 days a year operation. There is no such thing as a typical holiday off.

    Advice to Management

    Train your leaders.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great benifits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Temecula, CA
    Current Employee - Table Games Dealer in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pechanga Resort & Casino (More than 10 years)

    Pros

    Benifits, many different shifts, the pay is good, always busy

    Cons

    Smoke, hours, time off, compliments, over worked

    Advice to Management

    Good management


  6. "IT department is best in the industry!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Temecula, CA
    Current Employee - Information Technology in Temecula, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pechanga Resort & Casino full-time (More than 8 years)

    Pros

    Good benefits, good compensation, awesome co-workers, and awesome leaders!!! My experience at Pechanga has been great. If you apply yourself, work hard to improve yourself (like education, certifications, degrees), then you will succeed!

    Cons

    Year-end bonus is way below average. Most good companies give you a percentage of your salary at the end of the year, like 10% for example, but not at Pechanga. You get a very small year-end bonus and a very small gift card maybe twice a year. :-(

    Advice to Management

    My executive management is doing and awesome job and from my experience the other execs are fantastic. I can't speak for other department managers, but IT is probably the best place to work at Pechanga!


  7. "It Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Sun City, CA
    Former Employee - IT Engineer in Sun City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pechanga Resort & Casino (More than 10 years)

    Pros

    the benefits, I shall miss, as well a steady pay check.

    Cons

    You have to sign a at will, contract.

    Advice to Management

    Follow through, with what you say your going to do.


  8. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temecula, CA
    Former Employee - Anonymous Employee in Temecula, CA
    Recommends

    I worked at Pechanga Resort & Casino (More than a year)

    Pros

    Beautiful resort, well staffed, great location.

    Cons

    Frequent changes in management make it difficult to get things done


  9. "Cashier"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Temecula, CA
    Current Employee - Anonymous Employee in Temecula, CA

    I have been working at Pechanga Resort & Casino full-time (More than 3 years)

    Pros

    This job has lots of benefits.

    Cons

    You must work holiday and weekends.


  10. Helpful (1)

    "Poker room started out as a place that was fun but as turned into a dreadful experience over the past several years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Poker Supervisor in Temecula, CA
    Current Employee - Poker Supervisor in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pechanga Resort & Casino full-time (More than 10 years)

    Pros

    Benefits are good. The company offers medical, dental, vision, 401(k), life insurance, vacation and sick time to full-time employees. Part-time workers can also get partial benefits if eligible.

    Cons

    Company states they offer pay for performance. This is not true. Lazy slackers tend to receive the same percentage as top performers. Percentages are kept artificially low so managers can receive more for their bonuses. Shift managers are exempt from some policies, like attendance, which leads to abuse of the system and some managers hardly working 30 hours but getting their pay for 40. Corrupt managers are protected by senior management. The poker room is constantly short-staffed so all members need to work harder. There are many times when workers in the poker room don't even get breaks. It takes 3-6 months to get replacements due to the extensive background checks that are required.

    Advice to Management

    If you want to be the best you need to do everything possible to get and keep the best people. Pay the best, hold the best to the highest standards and accept nothing less. The slackers need to be terminated. They reduce the guest experience and hold back the productivity of other workers. Get rid of the poor and corrupt managers. The kill the morale of the workers. The room needs a fresh face to help boost morale.


  11. "Table Games"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rather Not Say in Temecula, CA
    Former Employee - Rather Not Say in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Christmas Bonus and a bi weekly paycheck.

    Cons

    Surveillance does not monitor employee parking.
    Employees physically abusive towards supervisors.
    Payola and corruption.
    Anyone honest is booted to insure nothing changes.
    DOJ investigations.

    Advice to Management

    You cant give them any advice as they are beholding to the tribe and basically only puppets and axmen.
    Without a doubt the worse casino I ever worked at.


Showing 84 of 85 reviews
Reset Filters