Pechanga Resort & Casino Reviews | Glassdoor

Pechanga Resort & Casino Reviews

Updated May 25, 2017
82 reviews

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82 Employee Reviews

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Pros
  • Great benefits packages and competitive pay (in 12 reviews)

  • Good pay even better opportunities (in 8 reviews)

Cons
  • Possibly having to work holidays (in 4 reviews)

  • HR department does not side with staff nor will investigate staff issues (in 3 reviews)

More Pros and Cons

  1. "It has its ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Temecula, CA
    Former Employee - Table Games Dealer in Temecula, CA
    Recommends
    Positive Outlook

    I worked at Pechanga Resort & Casino full-time (More than 8 years)

    Pros

    The tips were good. You don't always have to work 40 hours or overtime. Most of the coworkers are very nice and friendly. The benefits are great!

    Cons

    You always have to work holidays. It's almost impossible to get a day off or plan a vacation. As a dealer, no one backs you up when there is an irate customer on the table.

    Advice to Management

    Make it easier to get vacation weeks.


  2. Helpful (1)

    "What happens in the past unfortunately stays in the past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Menifee, CA
    Former Employee - Anonymous Employee in Menifee, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Pechanga Resort & Casino full-time (More than 10 years)

    Pros

    Pechanga is very generous when it comes to benefits!! If you are well connected then you have a little less to worry about then everyone else when it comes to job security.

    Cons

    The casino just isn't the same as it was years ago. I personally think it's because there are less tribal members working on the floor of the casino and his entry level managers . They used to treat you like family in some instances they still do but for the most part they treat you like a number . They no longer really reward loyalty it's all about the almighty dollar and how much money they can have in their pocket .

    Advice to Management

    My advice to management would be a step back look at how things are being run and look at how morale is so low. fix that and Pechanga will once again become the best place to work.

  3. Helpful (1)

    "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beverage Cocktail Server in Temecula, CA
    Current Employee - Beverage Cocktail Server in Temecula, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Pechanga Resort & Casino part-time (More than 3 years)

    Pros

    Fellow employees, end of year bonus, cheap lunches, good pay.

    Cons

    Bad clientele, horrible management, little opportunity for advancement, favoritism within the department.

    Advice to Management

    Stop the favoritism, raise pay to California minimum wage, listen better to employees


  4. "Exciting!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Attendant in Temecula, CA
    Current Employee - Retail Attendant in Temecula, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast paced, always meeting new and fun people, time goes by fast on busy days. Very well structured employee management.

    Cons

    Salaries are not that good for hard work. Mandatory work days, unable to call in sick in those days unless you are in the hospital.


  5. Helpful (1)

    "Bell Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temecula, CA
    Former Employee - Anonymous Employee in Temecula, CA

    I worked at Pechanga Resort & Casino part-time (Less than a year)

    Pros

    Always busy, easy to get a lot of hours.

    Cons

    Management, guys that have been there for 12+ years pretty much do whatever they want and get away with it. Inconsistency in standard operating procedures.


  6. "Valet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet Attendant in Temecula, CA
    Former Employee - Valet Attendant in Temecula, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pechanga Resort & Casino (More than a year)

    Pros

    Easy money (low hours, high pay) great coworkers, decent benefits and discounts, getting to drive the occasional Porsche, not much else really the job really sucks

    Cons

    inconsistent and random scheduling, weekends and holidays are mandatory, the casino environment as a whole is just filthy, disgusting and abominable, pay was below minimum wage (Indian Reservation), if it weren't for the tips it would not be worth it

    Advice to Management

    They're actually doing a pretty good job, the industry itself however is a difficult one to be in if you want a good work/life balance


  7. "disappointing..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Temecula, CA
    Former Employee - Table Games Dealer in Temecula, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pechanga Resort & Casino part-time (More than 3 years)

    Pros

    It's a great place to start in the gaming industry.

    Cons

    All around unprofessional, uneducated, and there is an extreme turn over rate for the company...

    Advice to Management

    Get educated...

  8. Helpful (1)

    "Food & Beverage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Supervisor in Temecula, CA
    Former Employee - Food and Beverage Supervisor in Temecula, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pechanga Resort & Casino full-time (More than a year)

    Pros

    Great company and benefits package. The professional atmosphere is amazing.

    Cons

    Departments are very scattered even though they are part of the same company under the same roof.

    Advice to Management

    The hiring process should be more rigorous to weed out the candidates that are not suitable for the positions being employed


  9. Helpful (3)

    "Beware.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Temecula, CA
    Former Employee - Food and Beverage in Temecula, CA
    Recommends
    Positive Outlook

    Pros

    Great benefits and that is all I can literally say about this business, that and atleast you get to go home after being miserable for 8 hours.

    Cons

    Unprofessional work environment, Extreme favoritism, common practice of fraternizing, wages, employees not free to use the restroom in some departments, Unequal treatment, lack of trust from management. Take it this way folks, if they can be rid of 6 EXTREMELY LOYAL employees who have been employed there for 18 years with perfect attendance and no personal complaints ever filed agaisnt them, then imagine what they would do to you! Fired with false charges amd NO evidence of this so called claim! Also over the course of 18 years, was not offered or even considered for a supervisor position. Oh and not to mention, the wage is slightly above minium wage after 18+ years of Hard work..BEWARE!! 6 EXTREMELY LOYAL AND HARD WORKING SENIOR EMPLOYEES FIRED DUE TO HEARSAY AND ZERO EVIDENCE! BEWARE..i am not the one who was fired, i am a whitness to these 6 amazing people..Good luck to you all!


  10. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Public Safety Dispatcher in Temecula, CA
    Current Employee - Public Safety Dispatcher in Temecula, CA
    Recommends
    Positive Outlook

    I have been working at Pechanga Resort & Casino full-time (Less than a year)

    Pros

    Great people
    Fun environment
    Feels like family
    Good pay

    Cons

    Grave yard sucks
    I kiss my wife and daughter

    Advice to Management

    Keep it up.


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