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Peet's

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Peet's

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Peet's Reviews

Updated Jun 12, 2021

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3.8
70%
Recommend to a Friend
58%
Approve of CEO
Peet's CEO Shawn Conway
Shawn Conway
51 Ratings
Pros
  • "clear directions, free coffee, flexible schedule(in 47 reviews)

  • "Great work environment and good benefits(in 45 reviews)

  • Cons
  • "Extensive training on pulling espresso and barista training(in 44 reviews)

  • "sometimes there was a power struggle between the higher ups that trickled down to the shift leads and other employees(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Peet's and is not affected by filters.

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    1. 5.0
      Former Employee

      Great Company with great values

      Jun 11, 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very Flexible with scheduling and willing to work around obstacles.

      Cons

      The position is very demanding in terms of quality control, but manageable nonetheless.

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    2. 4.0
      Former Employee, more than 3 years

      Exceptional Environment but Be more inclusive

      Jun 8, 2021 - Customer Service Representative in Emeryville, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing people first and foremost. I could not do my job without my coworkers and even though people come and go, each one is great. When we were in the office, the general environment was really fun and I do miss that greatly. Everyone is generally really kind and eager to help! Great values, in supporting social justice and equality as well as a focus on social and environmental responsibility in the coffee itself. Exceptional product and all the free coffee you could want which is a huge bonus.

      Cons

      No program for growth, no mentorship, active encouragement of employees to grow in their role or transition to a new one. There are opportunities to move laterally and people do often but you have to work for it on your own. It would be nice to see something in place that can help people make a transition if they need it. Not enough investment in new technology. Some great improvements have been made but it oftentimes feels like we are so behind and that it's just not viewed as important enough

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    3. 4.0
      Former Employee, more than 1 year

      Fun Staff and Enviorment. Corporate expects too much

      Jun 10, 2021 - Shift Lead in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Free Coffee -Young People to work with -Learn the ins and outs of coffee - Easy to move up -Tips

      Cons

      -Overwhemling fast paced -Corporate wants the speed of starbucks with the quailty of a local coffee shop. -You will feel busy daily but corporate will hark you about not getting enough sales and you are left confused -Underpaid for the amount of work expected -If one person calls off you are basically screwed for the day but they still expect you to have the "Peet's Standard"

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    4. 3.0
      Current Employee

      Easy and fast paced

      Jun 11, 2021 - Shift Lead in Concord, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You stay pretty busy the whole time, your off by 6pm at the latest, discounts

      Cons

      Management is not good. Training could be better, pay is not that good either for the work that you do

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    5. 4.0
      Former Employee, more than 1 year

      Fun but hard

      May 31, 2021 - Barista in Palo Alto, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learning how to make drinks using the espresso bar is cool Free drink and pastry every shift, plus discounts. Free 1/2 lb of beans every week Tips are good but the amounts lowered after Peet's stopped accepting cash Friendly co-workers and management

      Cons

      Customers can be difficult sometimes. Regulars are especially picky Employees with seniority do less work Can get very very busy with online and in-person orders

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    6. 4.0
      Current Employee, more than 5 years

      Great Place to work

      Jun 12, 2021 - Manager in Emeryville, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Innovative, strategic, cares about employees

      Cons

      Feels like a start up sometimes

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    7. 4.0
      Former Employee

      Tiring

      Jun 11, 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Free weekly beans -nice coworkers -good jo

      Cons

      -Very corporate - stressful -hardly any tips

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    8. 4.0
      Former Employee, more than 3 years

      Rigorous but rewarding job

      May 31, 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some room to be creative, manual skill learning, you get to pick up a lot of coffee knowledge, lots of perks!

      Cons

      Hard to get the hours you want. Might be stuck waking up at 4 am on weekends if newly trained to open. Have had a few bad experiences with management that don't encourage growth in the positions and are petty.

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    9. 2.0
      Current Employee

      Poor Business plan translates into abused work force

      Jun 4, 2021 - Barista in Dublin, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The actual work is fun and making drinks can be a good job. You can also network well with customers and create more job opportunities for yourself.

      Cons

      Peet's has an extremely poor business model and deliberately hires short term people counting on a hire turn over rate to avoid accountability for inadequate wages, no upward trajectory, and excessive work loads for employees that do promote to shift lead.

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    10. 5.0
      Former Employee, more than 5 years

      One of my favorites

      Jun 1, 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - exciting opportunities to learn new skills and areas of the business - talented, inspiring colleagues - amazing product

      Cons

      - siloed business units receive variable internal resource support

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    Viewing 1 - 10 of 1,007 Reviews

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