Peet's Reviews | Glassdoor

Peet's Reviews

Updated December 3, 2017
150 reviews

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3.0
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Dave Burwick
30 Ratings

150 Employee Reviews

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Pros
  • flexible schedule and understanding of students just trying to finish college (in 28 reviews)

  • Great atmosphere and work environment (in 28 reviews)

Cons
More Pros and Cons

  1. "Changing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in San Jose, CA
    Current Employee - Barista in San Jose, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    My store has a really fun and laid back attitude. We don't stress out and our regulars are nice and respectful

    Cons

    The pay is terrible and the employee benefits have been slowly getting worse. We used to have a 50% off drink and beans any time policy, free drinks while you are working and 20% off packaged stuff. Now it has switched to only 30% of everything and only 3 free drinks while you are working. The company tried frame it as trying to encourage us buying Peets stuff for the holidays. No, it doesn't help us. It hurts us and instead discourages employees from buying beans, mugs or other stuff.

    Advice to Management

    Pay the employees more and give us back our previous benefits


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berkeley, CA
    Former Employee - Anonymous Employee in Berkeley, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Peet's full-time (More than a year)

    Pros

    Good Benefits

    Able to learn new skill like:
    Tolerating Needy Customers.
    Finding policies to get your enemy at work fired.
    Being a snitch in order to gain a higher position.

    Cons

    Petty Coworkers
    Annoying customers
    Poor people: Who ask for free hot water every day. Who practically come in every day and sip on 1 cup of coffee and stay for your whole 8 hour shift.

    Advice to Management

    None, because they only look after "they" own backs.

  3. "Shift Lead/Night Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Peet's full-time

    Pros

    Enjoyed working with customers and making sure they were satisfied.

    Cons

    Not enough hours, not being promoted when I was told they promote within.

    Advice to Management

    Talk to your employees.


  4. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's part-time

    Pros

    Fun job, fun people to work with

    Cons

    Nothing is ergonomic , you can easily get hurt

    Advice to Management

    Care more


  5. "Peets Peets Peets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Peet's part-time

    Pros

    + Liberal Company
    +Knowledgable staff
    +Awesome co workers

    Cons

    - Communication
    - Flexibility
    - Lack of Training (see below)

    Advice to Management

    There were many times where I was leaving after shift and never ended up having a break due to the lack of communication between shift leads and managers. I wish they'd communicate more while they're working. I also wish that they focused more on training, as I was thrown into working with barely 2 shifts under my belt, which made quite a sink or swim moment. (I work in one of the busier stores in the company, with a small staff making it hard for them to focus on training) But I don't see that as an excuse.


  6. "3rd Wave Wannabe with Corporate Restructuring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's full-time (More than 5 years)

    Pros

    Great place to work as a Barista or ShiftLead. Restructuring has created good work environment, responsibilities, and pay for the bottom to attract top talent and reward accordingly.

    Cons

    Retail management (Assistant and Store managers) held to high expectations with little support from corporate office as restructuring has left many positions empty or dissolved positions giving standing employees more to juggle. While the company is clinging dearly to their “mom and pop shop” roots, it is very clear internally that the goal is to mask corporate greed with cultural values. A company that once prided itself on individuality and creativity is reshaping to be more cookie cutter.

    Advice to Management

    Care for your employees and they will care for you.


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Oakland, CA
    Current Employee - CSR2 in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's part-time (More than 5 years)

    Pros

    Good scheduling, lots of great customers, and all the coffee you can drink. Plus you can make it a networking job, if you get to know your customers.

    Cons

    The pay is hard, especially in the beginning, the co-workers can sometimes be out of sorts, and if you're not careful, you can get way too comfortable in the job.

    Advice to Management

    I have nothing to say to management, basically because they don't care anyway, they will just replace you.

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in San Francisco, CA
    Former Employee - Barista in San Francisco, CA
    Positive Outlook

    I worked at Peet's (More than 5 years)

    Pros

    Minimum 20 hours to receive good benefits,flexible schedule, free coffee!

    Cons

    worked at the company for 5 years recived a raise of about 10 cents per year, no incentive for promotion, managers are paid only 1 dollar more then normal retail associates, managers ranging from district to regional managers disagreeable and not personal at all


  9. "Barisa at Peet's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Santa Clara, CA
    Current Employee - Barista in Santa Clara, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    Staff,coffee,Tips,Clients,Environment
    the staff is friendly and fun to work with
    the tips can be good sometimes
    the people who come in are awesome
    the work environment is fun and upbeat

    Cons

    Management,hours,Pay,Tips,Location
    the hours they give
    the management is always unorganized
    the pay is way too low for how much work you do
    the tips could be way better
    the location is always way too busy

    Advice to Management

    Better hours, more full time work


  10. Helpful (1)

    "Best College Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Davis, CA
    Current Employee - Barista in Davis, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Peet's (More than 5 years)

    Pros

    Flexible hours, fun coworkers, and social environment.

    Cons

    Low pay, stressful during rushes, deteriorating training program. When I started in 2012 the company was much more focused on drink quality. Now new employees get to make drinks on the espresso machine almost immediately with little training.

    Advice to Management

    Peet's was a fantastic place to work during college. If a district or regional manager were reading this, I would tell them that the biggest issue with Peet's is consistency. If you get the same drink 5 days a week, it will taste different 5 times in a row. I love that we still use real espresso machines that require skilled hands, but the skilled hands are in short supply. Invest in your training program and in your workers so that making delicious drinks to standard isn't a rare occasion.


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