Peet's Reviews | Glassdoor

Peet's Reviews

Updated April 11, 2017
129 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dave Burwick
23 Ratings

129 Employee Reviews

Sort: Popular Rating Date

Pros
  • flexible schedule and understanding of students just trying to finish college (in 26 reviews)

  • Great atmosphere and work environment (in 26 reviews)

Cons
  • Shift leads are undervalued and underplayed (in 31 reviews)

  • Way upper management kinda just makes you feel like no matter how well your store is doing it could be doing better (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "Retail marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Emeryville, CA
    Former Employee - Marketing in Emeryville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's full-time (More than a year)

    Pros

    Very busy, quality product, genuine company, profitable, opportunity, growth, flexible hours, some good team members, location in Emeryville and strong ethics

    Cons

    Poor leadership in retail division. Inexperienced leaders with no understanding of leadership skills. No effort spent on building the team

    Advice to Management

    Pay attention to how your VP is leading the team before they are all gone.


  2. Helpful (2)

    "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Manhattan Beach, CA
    Former Employee - Barista in Manhattan Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    Some customers were awesome.
    Peet's really teaches you how to make coffee well.

    Cons

    Worked there for a full year and only got a 16 cent raise at the end of the year.

    Advice to Management

    Appreciate your baristas more.


  3. "Retail Salesperson and Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Retail Associate in Mill Valley, CA
    Former Employee - Retail Associate in Mill Valley, CA
    Neutral Outlook

    I worked at Peet's part-time (More than a year)

    Pros

    People always wanted to teach me more. Peet's did a good job with training so that I felt prepared.

    Cons

    It felt hard to move up from my position. Managers didn't seem satisfied with the company and that rubbed off.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Shift Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Richmond, CA
    Former Employee - Shift Lead in Richmond, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Peet's part-time (More than 5 years)

    Pros

    Great education, awesome discount, and you get to work with some great people

    Cons

    I had 10 managers in 5 years. There is a major issue with stability in management. Hours can be tough, you can have a less than awesome staff at times. Mentally and emotionally draining at times, as well.

    Advice to Management

    Come and talk to the staff when you visit, not just management. Check in with us.


  6. Helpful (6)

    "Low wages and hours, great coworkers and customers"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista/Retail Associate in Sacramento, CA
    Former Employee - Barista/Retail Associate in Sacramento, CA
    Doesn't Recommend

    Pros

    Peet's is a great place to meet long-term friends, network and be socially and physically active while working. Of course, that goes for lots of coffee shops and retail positions...

    Cons

    Reviews with raises occur once a year. My highest raise for "exceeds expectations" was $.31/hour - I was training to become a shift supervisor at the time. I've never heard of a higher raise that wasn't attached to a promotion. Hours are hard to come by until you make shift supervisor, which offers just a dollar raise for a huge increase in responsibility and months of rigmarole.

    Advice to Management

    When you see talent, promote. Enough with the carrot and stick. I made shift lead within 4 months at your competitor's. Do that. Recognize talent and reward effort. That's all.


  7. "Small Coffee Chain Turning into Big Corporation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Berkeley, CA
    Former Employee - Barista in Berkeley, CA
    Recommends
    Neutral Outlook

    Pros

    Good product, nice customers, environment

    Cons

    Going through transition of becoming big company made it difficult


  8. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate in Emeryville, CA
    Current Employee - Retail Associate in Emeryville, CA

    I have been working at Peet's (More than a year)

    Pros

    10 min breaks come in handy.
    Learning bar skills.
    Vacation and sick days.

    Cons

    No promoting within the company.
    Management only care about the numbers.
    No training system basically have to fend for yourself


  9. "Shift Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in San Francisco, CA
    Current Employee - Shift Lead in San Francisco, CA

    I have been working at Peet's (More than 5 years)

    Pros

    The good parts of working for Peet's is the corporate benefits, 401K, medical, vacation time, etc.

    Cons

    Unfortunately the wages are very low. But the plus is the benefits!


  10. Helpful (1)

    ""Point-Based Retention System'"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Retail Associate in San Anselmo, CA
    Former Employee - Retail Associate in San Anselmo, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Peet's part-time (Less than a year)

    Pros

    *One free drink and pastry with every shift, discount on all products with employee card.

    *Manager willing to schedule shifts around students' class schedules.

    Cons

    *Hired as a retail associate with the expectation (deriving from explicit assurance from the manager during the hiring process) to be trained as a barista. However, 5 months passed, and I was never offered training in this area, despite explicitly asking about it. When I asked when I could expect to be trained, I would be told 'We are very busy right now, we'll train you soon', but it never happened.

    *System in place in which employees accrue 'demerit points' for infractions such as clocking in over 5 minutes late, being significantly over/under the expected cash balance in the register at the end of a shift, missing or being significantly late to shifts without an 'OK' from management, etc. Accrual of 6 points results in automatic dismissal, and points reset to zero after every 6 months. While the system seemed fair in theory, I soon learned that a majority of my store's employees were not exactly at low point levels, and were afraid of being terminated. Many employees came in to work sick to avoid accruing points. The proportion of good employees worried about losing their jobs due to this system seemed too high for it to be a good policy. Also, I was warned by other employees that if I called in to work sick, this would be considered an unexcused absence (and grounds for a 'point'). I don't consider that fair.


  11. Helpful (1)

    "Barista/Cashier preparing espresso drinks and providing customer service."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Cashier/Barista in San Francisco, CA
    Former Employee - Cashier/Barista in San Francisco, CA

    Pros

    Free drinks during shift. Tips were OK. Free 1/2 pound of coffee every week. It's still a good company to work for with plenty of room for growth.

    Cons

    They never give 40 hours even if you begged for it. High turnover. No tuition assistance for students.

    Advice to Management

    Give barista more hours and provide tuition assistance


Showing 129 of 454 reviews
Reset Filters