Peet's Reviews | Glassdoor

Peet's Reviews

Updated July 24, 2017
475 reviews

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3.5
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Dave Burwick
106 Ratings

475 Employee Reviews

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Pros
  • flexible schedule and understanding of students just trying to finish college (in 26 reviews)

  • Great atmosphere and work environment (in 26 reviews)

Cons
  • Shift leads are undervalued and underplayed (in 32 reviews)

  • Way upper management kinda just makes you feel like no matter how well your store is doing it could be doing better (in 26 reviews)

More Pros and Cons

  1. "Assist customers with coffee, food, and coffee beans. and clean everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's part-time

    Pros

    Passionate for customers and coffee production

    Cons

    Unclear about expectations, gives praise even when done something wrong.

    Advice to Management

    Make sure to talk to your employee about work expectations before you reprimand them instead of just praise.


  2. "Stable and Predictable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in San Francisco, CA
    Current Employee - Barista in San Francisco, CA

    I have been working at Peet's part-time (More than 3 years)

    Pros

    Peet's hiring process is very straight forward and so are their benefits. In the last few years I've worked there, they've added more employee benefits. After working for small coffee shops, it's nice to not have to worry about getting paid fair wages for overtime or break violations-- everything is very by the book at Peet's. They also have yearly reviews for raise opportunities. Managers are typically flexible with scheduling and requesting time off.

    Cons

    Peet's is a fast coffee company, so don't expect the quality of barista training you'd receive at a speciality coffee shop, or the consistency.

    Advice to Management

    Initialize programs that teach consistency for better barista training, and have higher qualifications for employees that get "bar time".

  3. "Art director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Peet's full-time

    Pros

    Best coffee in the world. Received a pound a week as a benefit.

    Cons

    Leadership is weak. No cohesion around messaging. Inability to make decisions.

    Advice to Management

    Hire a CEO with a clear vision, one who is able to make decisions and guide the team.


  4. "Barista/Cashier"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Peet's part-time

    Pros

    Flexible schedules, fun working environment

    Cons

    Lack of communication with employees, no health benefits

    Advice to Management

    Communicate with your employees, if you show a lack of interest with the company, the employees will do the same.


  5. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -great place
    -great manager
    -good training

    Cons

    -pay is okay
    -hours are limiyted


  6. "Best time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's (More than 5 years)

    Pros

    Benefits, Pay, Atmosphere, People, Opportunity, free coffee

    Cons

    Non that comes to mind

    Advice to Management

    Keep it up


  7. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's part-time

    Pros

    Free coffee, good management and training.

    Cons

    Not craft coffee, and quality per shop can be inconsistent.

  8. Helpful (1)

    "Horrible managemebt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Napa, CA
    Current Employee - Barista in Napa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peet's full-time (More than 3 years)

    Pros

    Free coffee, great coworkers, made long term friends with customers.

    Cons

    Short staffed, company doesnt allow managers to staff properly due to CONSTANT budget cuts. People are overworked/undertrained. Raises are rarely given out, though baristas get shoved supervisor work. Not much praise from managment. Very critical. Shady gossip. Management can be quite unproffessional and hypocritical. (Yelling at someone for talking about a party on the floor, yet the will openly say cusswords in front of customers) sends mixed messages. You are not given overtime if working a long shift, you are expected to clock out for long lunches but cannot leave. Havent had a store manager for 3 months, and havent been given a raise i was 'promised' for 4, yet as a barista im taking a lot of training and cleanup as my responsibility with no thanks.

    Advice to Management

    Stop undermining your employees, treating them as though they are disposable, and stop turning this place into starbucks. Its going to lose its meaning.


  9. "Good job if you need a flexible schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Seattle, WA
    Former Employee - Barista in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    Peets is great for a job while you are in school or to supplement with another second job at night. People are usually really chill (worked at one in CA too) and you can wear what you want for the most part. Plus the coffee is great.

    Cons

    Hard to move up, people can get stuck here. Tips suck compared to working at smaller mom and pop shops. You'll maybe luck out getting $2 an hour since everything is pooled. Even though Seattle has $15 minimum wage, you're really not making a livable wage at the end of the day if the tips are that bad.


  10. "great experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Peet's full-time

    Pros

    Good perks e.g free coffee, sense of pride and community especially with the loyal regulars. Great job if you stick with it

    Cons

    you learn a lot in a short amount of time and if there are a lot of new hires at a time and changes taking place in the store this can get hectic


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