Peet's Reviews | Glassdoor

Peet's Reviews

Updated April 22, 2017
445 reviews

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Full-time Part-time

445 Employee Reviews

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Pros
  • flexible schedule and understanding of students just trying to finish college (in 26 reviews)

  • Fast paced energetic work environment (in 25 reviews)

Cons
  • Shift leads are undervalued and underplayed (in 31 reviews)

  • Way upper management kinda just makes you feel like no matter how well your store is doing it could be doing better (in 26 reviews)

More Pros and Cons

  1. "Was not given the proper training and not supported by upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Capitola, CA
    Former Employee - Shift Supervisor in Capitola, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peet's part-time (Less than a year)

    Pros

    Flexible schedule, free coffee and a paycheck.

    Cons

    Unprofessional work ethic. Poor support of lead managers, inappropriate behavior. Ageism.

    Advice to Management

    Work on communication with lower management. Higher older people.


  2. "Depends how you look at it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Cotati, CA
    Former Employee - Cashier/Barista in Cotati, CA
    Recommends
    Approves of CEO

    I worked at Peet's (More than a year)

    Pros

    Peet's offers a great employers many opportunities to move up with the company. If you really enjoy the business side of the coffee industry, working at Peet's could prove to be a way to earn good money as a store manager or even regional manager. Peet's baristas have to know a lot about the coffee they serve and their training programs help make the employee more knowledgable on coffee and coffee products.

    Cons

    It takes awhile for a retail associate to make shift lead, but it all depends on who the store manager is. Sometimes the pay raises are hard to negotiate also.

    Advice to Management

    Keep up the excellent coffee platform.


  3. Helpful (2)

    "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Manhattan Beach, CA
    Former Employee - Barista in Manhattan Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    Some customers were awesome.
    Peet's really teaches you how to make coffee well.

    Cons

    Worked there for a full year and only got a 16 cent raise at the end of the year.

    Advice to Management

    Appreciate your baristas more.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Learning and Development Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's full-time (More than 10 years)

    Pros

    Peet's has always been a very idealistic company with a great product. With the changes over the last few years (JAB buyout), the culture changed quite a bit. It became more fast-paced, and the focus shifted from fanatically quality-based to more market responsive. There are good and bad aspects to this change, and at the end of the day, it's just a different company and appeals to a different employee. The product and the culture are still very good.

    Cons

    In the years after the buyout, there was a lot of transition among leadership, which is difficult, and sometimes lead to a lack of clarity. Peet's lost a lot of good people: some of this turnover was an inevitable result of change, but some could have been mitigated with better change management.


  6. "started out great, then went south fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Boston, MA
    Current Employee - Shift Lead in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's full-time (More than a year)

    Pros

    Flexible hours, friendly customers, great coffee

    Cons

    Poor infrastructure, overworked and underpaid employees, paid like baristas at other cafes but treated like managers with no room for growth within the company

    Advice to Management

    Invest in one manager per store. It's unfair to lower management to never see a management figure for weeks at a time, especially at these non-competitive pay rates


  7. "barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales and Barista in San Mateo, CA
    Former Employee - Retail Sales and Barista in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    meet new people and create amazing drinks

    Cons

    A lot of cleaning and little time to finish

    Advice to Management

    give more informative instructions onto making drinks


  8. "I've had worse jobs, but this is overall a very decent one."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista/Sales Associate in San Jose, CA
    Current Employee - Barista/Sales Associate in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    Low qualifications, experienced and caring coworkers, and a manager who listens. Also, due to some very generous regulars, tips can boost your hourly wage between 2 and 4 dollars weekly.

    Cons

    It is very difficult to plan around this job. You get your schedule at a maximum of 2 weeks in advance, some times as little as 1. Middle management is fine, but the DM can be a bit demanding. And what always comes with customer service, the occasional unruly customer (but rarely).

    Advice to Management

    To the store manager, excellent job on cooperating with your employees; but it would be much appreciate if you were just a tad bit more organized. To the DM, you worked your way from the bottom up, and I respect that. On that note, lighten up just a little bit on what you expect from individual stores. A single customer complaint is not worth completely changing store policies (not a sensitive issue).


  9. Helpful (1)

    "Best coffee chain to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Carlsbad, CA
    Former Employee - Barista in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    The customers - I know it sounds cliche but Peet's isn't as well-known as other big named coffee chains which means the customers you get at Peet's are more than likely regular returning customers. This provides an authentic friendly atmosphere. It also helps with merchandising the store to cater to the interests of the community (if the community is more health-conscious, then you might not find success in trying to add on a cheese danish to their order)

    Cons

    There was entirely too much push for hand-crafted beverages. We were all trained to make the best drinks to begin with which included presentation. Then it was directed that all our lattes needed art (leaf, heart, etc.) which is detrimental to throughput.

    Advice to Management

    Keep up on training your baristas, passing the certification during the early stages of their employment doesn't mean they retained their skill or even improved. Just make sure the drinks are to standard throughout their employment.


  10. "No"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Barista in San Francisco, CA
    Current Employee - Cashier/Barista in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Peet's full-time (More than a year)

    Pros

    constantly meeting new people that come in and out of the store
    messing around on the espresso machine

    Cons

    generally horrible customers,
    awful corporations attract awful people
    not at all paid enough
    the coffee is nasty

    Advice to Management

    stop treating your employees like crap then demanding high quaility work


  11. "Retail Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate in Belmont, CA
    Current Employee - Retail Associate in Belmont, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Peet's part-time (Less than a year)

    Pros

    Free drinks while working, free food, free coffee and tea, great health benefits (including dental insurance), good base pay.

    Cons

    Inconsistent hours, schedules come out extremely late, high-stress environment, a lot of accountability, high expectations.

    Advice to Management

    Participate in profit sharing, increase wages past just above minimum wage, participate in more sales contests to incentivize employees.


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