Peet's Store Manager Reviews | Glassdoor

Peet's Store Manager Reviews

Updated Jun 24, 2019

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3.1
48%
Recommend to a Friend
Peet's CEO Shawn Conway
Shawn Conway
0 Rating
  1. Helpful (5)

    "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Recommends
    Neutral Outlook

    I have been working at Peet's full-time for more than 3 years

    Pros

    great benefits, and fair possibilities to move up in the company. Great for natural morning people.

    Cons

    Throughout the years we have continuously grown and the job has become more difficult, without allowing more employees. There are unrealistic time expectations for over complicated drinks. Way upper management kinda just makes you feel like no matter how well your store is doing it could be doing better. After a while it gets exhausting.

    Peet's2016-05-15
  2. Helpful (1)

    "Lots of Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Berkeley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Peet's full-time for more than 3 years

    Pros

    -So many tools to utilize to get promoted. -Upper management is friendly and get to know you if you’re in the Bay Area -Free Coffee! -If your store does well, bonuses can be HUGE (thousands of dollars before taxes) and lots of recognition. -Huge sense of camaraderie throughout the company!

    Cons

    -Communication between departments is horrible. Too many people with their hands in every pot. Info coming from all directions. -Not great pay in comparison to other companies. -Lots of corporate turnover...tons of departmental reorganization. -If you have a low-volume store, you get less visibility in the company, even if you do your job well.

    Advice to Management

    Higher pay for ASMs and SMs with lower volume stores!

    Peet's2019-06-24
  3. "Solid Retail place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Berkeley, CA
    Recommends
    Neutral Outlook

    I worked at Peet's full-time for more than a year

    Pros

    Fast paced retail work enviroment. Great daily coffee and food perks. Weekly coffee allowance.

    Cons

    Was there during the transition from privately owned to corporate entity of JLB. Needs some structure and brand focus. Not as organized as Starbucks for it employees.

    Peet's2019-06-19
  4. Helpful (1)

    "more, more, more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peet's full-time for more than a year

    Pros

    coffee is amazing, great range of people to work with

    Cons

    always adding more work without adding labor and resources to accomplish

    Advice to Management

    store managers need more support

    Peet's2019-05-09
  5. Helpful (3)

    "For the love of coffee, not for a living wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's full-time for more than 3 years

    Pros

    Peet's culture is truly based on the people. Those that work for them and those they serve. The product is unsurpassed. from the crafted drinks to the choices and variety of beans.

    Cons

    In their growing struggle to maintain culture, build sales and deliver profitability, they struggle. They attract employees by the Peet's vision, culture and passion for coffee but they do not keep with the times or try to stay ahead of the times by providing a competitive wage or living wage. So as they are able to bring in employees, they are not able to keep talented staff or maintain stable management coverage in their cafe's. Turnover is a constant and upper management hasn't figured out that by paying just a little more, giving just a few more hours to the daily schedule, turnover is reduced dramatically saving the company fortunes in wasted dollars on training, product loss and customer loyalty compromised... overall affecting long term sales patterns and profitability. they are looking at the road right in front of them instead of goal.

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    Advice to Management

    Look at your wage scale.... you get what you pay for. If you want to keep what you have, do the next right thing to pay them enough to not look somewhere else. how much money and time do you spend on attracting, interviewing, screening, checking up on, on boarding??? how much does it cost peet's to bring a barista on??? 90 days to cert?? how many hours are spent from the team developing and coaching?? and how many hours does the trainee earn learning??? how much does it cost to certify them??? how many drinks are dumped for the sake of training and perfecting the craft??? do the math!!! Now, do the math for a manager trainee, do the math for a store manager..... if you gave some of the money spent digging yourselves out of attrition, you may not have as much attrition. stop looking at your toes and start looking ahead to the goal. if your understaffed , invest, invest well, pay well enough to keep them and let your stores move to the next level delivering the better results they are now capable of having the trained and experienced staff to do the job and the staff that wants to do the job because they are valued. If you want what you have keep doing what your doing. No change, no change.

    Show More
    Peet's2019-03-22
  6. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Peet's full-time for more than 3 years

    Pros

    Quality brand Opportunity for growth Product quality Teamwork Culture

    Cons

    New processes/systems are often and abrupt Distribution Support Store design/age High turnover with Senior Leadership

    Peet's2019-01-03
  7. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peet's full-time for more than 8 years

    Pros

    The quality of the product is unequally.

    Cons

    Penny pinching corporate who doesn't understand how much labor it takes to actually run a business. Didn't used to be like that. Also direct management the is biased against people who transfer from where the company originated.

    Advice to Management

    Look at your leaders and see how they are negatively affecting the backbone of your company, the retail team members/baristas.

    Peet's2018-12-01
  8. Helpful (3)

    "Fun place, labor model way less than great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peet's full-time for more than 10 years

    Pros

    The product is bar-none, the team is generally amazing. The best customers in the industry. A lot of visibility when it comes to learning a business. Fun and upbeat work environment. Flexible scheduling.

    Cons

    The labor model is seriously flawed. If you need to hire, good luck managing the unrealistic expectation of keeping labor in budget. You have two options: hire and train badly with little labor, hire and train well but lose your monthly cash bonus for missing the mark.

    Advice to Management

    Fix labor. Give managers a budget for the year, not weekly or monthly since we care most about turnover on a yearly annualized basis. Budget each coffee bar with target number of hires per year and have protected training hours given per hire. Anything beyond those budgeted new hire hours should come out of the running cost of the coffee bar.

    Peet's2018-08-14
  9. Helpful (3)

    "Lots of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's full-time for more than 10 years

    Pros

    Great product, development programs for promotions, good compensation for management

    Cons

    Labor does not match sales, too much focus on competing with Starbucks

    Peet's2018-06-01
  10. Helpful (2)

    "Balanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Recommends
    Neutral Outlook

    I have been working at Peet's full-time for more than a year

    Pros

    A great deal of opportunity to the self motivated and self directed person.

    Cons

    Pay is not competitive to other companies. Lack of uniformed training. What training does exist is not conducive to necessary on-site and in-role requirements. Lack of work life balance.

    Advice to Management

    Revisit how much time you invest in training people. Keep developing internally before looking external - that is a very good practice. Respect people’s personal time.

    Peet's2018-04-30
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