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Pegasus Reviews

14 reviews

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Pegasus CEO David Millili
David Millili
6 Ratings

14 Employee Reviews

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Pros
  • Great people, good software, hard working employees (in 6 reviews)

  • The work environment is very good compared to other companies I worked at (in 5 reviews)

Cons
More Pros and Cons

  1. "Too bad they took their eyes off the prize"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Phoenix, AZ
    Current Employee - Customer Support in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pegasus full-time (More than 8 years)

    Pros

    Pegasus Solutions has both Caring Execs and dedicated employees. There are definitely good people working in each office. Very smart group of developers. Not much room for personal growth.

    Cons

    The execs focused on the "res" side of the house. RVNG was a big dog with fleas and should not have been forced down the independent hoteliers throats. The previous management team was obviously incentivized to push the product out into the market place even though almost the entire company knew it was not ready for prime time.

    Advice to Management

    The previous management team was obviously incentivized to push the product out into the market place even though almost the entire company knew it was not ready for prime time.


  2. Helpful (3)

    "A paycheck, a headache, and degraded self-worth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Scottsdale, AZ
    Current Employee - Software Engineer in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pegasus full-time (More than 5 years)

    Pros

    The compensation is reasonable for new-hires. 40 hour work weeks are generally respected - management wouldn't know what to do with the extra hours.

    Cons

    Upper management is rude, self-centered and unapproachable. Squeaky wheel gets the grease. Doing less and not trying are respected here because it allows others to justify their existence. Small chance of compensation reflecting merit or dedication. Consistent layoffs purge the company of it's tribal knowledge, necessary to maintain and support the archaic codebase. Policies are constantly changing but rarely enforced. Special treatment is pretty common.

    Advice to Management

    Let the company spiral into bankruptcy or fix management from the top-down. Fire those resisting change - sweep the leg.

  3. Helpful (3)

    "Started out promising but is now just disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I Analyst in Scottsdale, AZ
    Former Employee - I Analyst in Scottsdale, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay on the upper end of the scale

    Cons

    Company is shrinking because it is very resistant to change. Penny-wise but pound foolish. Very top-heavy leading to too much micromanagement. Quality of product is poor.

    Advice to Management

    Demand to know what's going on within your own company. Ask for numbers.


  4. Helpful (1)

    "They used to be an industry leader, now merely treading water."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    At one time the salaries and benefits were fair and there was good direction from above.

    Cons

    Lots of layoffs -job duties are jumbled. No direction -it feels like a sinking ship.


  5. Helpful (1)

    "Was good, but not looking so good at this point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pegasus full-time

    Pros

    Strong corporate structure, strong leadership within certain departments. Flexible work schedule provided there is sufficient coverage

    Cons

    Company is losing money and has fired numerous department heads and others to try and right the ship. Originally the company was employee focused, but now not so much.

    Advice to Management

    Look for waste


  6. Helpful (2)

    "Enter with caution."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pegasus full-time (More than 8 years)

    Pros

    While merit reviews have been non-existent for several years now, Pegasus does pay well.
    Aside from the usual office politics, there are some great people working at Pegasus.

    Cons

    Current C-level management is driving the company further in to the ground. They continue to cut staff and are at the point where they are simply "running on fumes".

    Advice to Management

    I think it's time to refresh all C-level management while there is still something left to resurrect.


  7. Helpful (6)

    "Pegasense is nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pegasus full-time (More than 8 years)

    Pros

    IF you can actually get the pay you deserve then the pay is good. Benefits are good, but they used to be better. Paid time off is abundant especially after you have worked for the company for longer, but this does no make up for all the areas that are lacking, If your coworkers are kept long enough for you to get to know it can be a enjoyable team environment; however, the company is such a mess at this point that it's generally joyless. The company used to be very employee oriented, but this too is gone.

    Cons

    Where to begin? The company has been in a downward spiral since 2007 and things continue to get worse daily. Financially, I am not sure the company has much more time left. The new CRS is absolutely horrible, not user friendly for hotel staff, full of defects, and has run off so many customers it's not even funny! There is no morale whatsoever. No company outings, gatherings, or anything. They can't even afford to pass out cookies and eggnog for Christmas anymore. We used to have a big employee appreciation party annually, but that is long gone. The departments did not even decorate for Christmas this last year. Almost everything has been taken from the employees. It started with the larger gatherings many years ago, then they took away the paper plates, plastic-ware, and cups. There is still crappy free coffee, sugar, and powdered creamer. However, if you lose or break the coffee mug the company provided a few years ago then you are on your own. The plants in the building were literally auctioned off after they let the plant lady go. The Scottsdale location has gotten rid of so many employees and is in such a financial mess that not only half they moved all Pegasus employees to the second floor but we have been squished into one side of the second floor so they can sublease the other half. The first and third floors have been subleased so if you are a Pegasus employee good luck on finding parking. Please allow 10 to 15 mins to find a parking spot. The staff is given no training, documentation, or direction whatsoever. Attempting to help customers is often a guessing game and you will spend the majority of your time searching for some sort of documentation for a clue on how to assist them. The company has laid off mass amounts of employees so many times in the last 7 years and many have left on their own. Management is a joke and those even higher in the company are worse. There is favoritism and politics galore. People are literally allowed to not do their jobs and even when it is brought to managements attention there is absolutely nothing done about it. Did I mention that the company is so poor they turned the cable off for a period of time. Benefits like 401K matching have been taken away. Anytime we actually get a good manager they are not with the company long for fear of being let go and just the general disgust of watching how things are done. Customers are so unhappy with the systems, customer service, lies, and so forth that it can be extremely unpleasant to correspond with them especially when you have no power to actually make a difference for them. There is no chance of a raise, bonus, or moving up in the company. The company is lacking in so many areas that it does not have much chance to survive.

    Advice to Management

    Get rid of current management. Bring back employee appreciation and team building. Focus on what is best for your customers so they can be retained. Stop nitpicking the minuscule finances. Bring back 401K matching and provide better benefits. Focus on the employees who are making the company stay afloat before they all leave and the ship sinks.

  8. Helpful (1)

    "I hope this place turns around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pegasus full-time

    Pros

    Friendly coworkers and a somewhat satisfying job.

    Cons

    Management is non existent. Fairly sure the company will not last. No chance for moving up. Salary is stagnant with raises maybe happening once every few years.

    Advice to Management

    Treat your employees as people and not just another expenditure in running business.


  9. Helpful (1)

    "Shame!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Croydon, England (UK)
    Former Employee - Administrative Assistant in Croydon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pegasus full-time (More than 10 years)

    Pros

    When I started the company was the biggest and the best and I loved my job, that's why I've stayed for nearly 20 years. I made a lost of friends and I seen alot of them come and go, they are what make a company, The people!! If you treat them with respect and give the a descent wage they will work harder and make the company great. It's a shame that it's lost so much over the years.

    Cons

    Bad financial decision, unprofessional CEO etc,
    Bad wages, No Pay rises
    Brought and sold like scrap, now it been brought by another bunch of American idiots!
    They have made so many cuts, that the great stuff with all the knowledge are gone!!
    I give the company 12 months at the most. They are running it into the ground!!

    Advice to Management

    No advice, they wouldn't listen anyway!


  10. Helpful (1)

    "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people, good software, hard working employees

    Cons

    used to be a wonderful company to work for. Had training for employees, company and individual goals, had a culture. Now, no direction, no goals, company being reduced in size, limited motivation


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