Peloton Interactive Employee Reviews about "showroom"

Updated Apr 6, 2020

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4.0
76%
Recommend to a Friend
93%
Approve of CEO
Peloton Interactive Founder and CEO John Foley
John Foley
150 Ratings
Pros
  • "Peloton has a great work environment(in 13 reviews)

  • "Good pay, friendly coworkers, clean and safe environment(in 13 reviews)

Cons
  • "Current structure of the retail showroom pits sales associates against each other and back stabbing/sale stealing is not necessarily seen as a negative(in 10 reviews)

  • "Absolutely no cons working for Peloton(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "showroom"

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  1. Helpful (4)

    "Awesome product that sells itself!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Specialist in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peloton Interactive full-time for less than a year

    Pros

    Respected name in the industry. Competitive pay. Fun management at the store level. SM gave me very helpful sales advice - techniques I used daily to become a top performer.

    Cons

    Current structure of the retail showroom pits sales associates against each other and back stabbing/sale stealing is not necessarily seen as a negative. If enjoying the culture where you work is important to you, you may want to think twice until some changes are made.

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    Peloton Interactive Response

    April 4, 2019Director, Sales Talent Acquisition

    Thank you so much for taking the time to write your review - it was very thoughtful. I appreciate your insight and will definitely share it with management. Best of luck in your new job!

  2. "Great company, terrible manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peloton Interactive full-time

    Pros

    Very fast paced company with great benefits and pay. Amazing CEO with wonderful vision for the company.

    Cons

    Showroom management is a joke. Manipulative, inconsistent, laz,y and aggressive.


  3. "Average job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Specialist in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Peloton Interactive full-time for less than a year

    Pros

    Bike and membership discount Work life balance is fair

    Cons

    Marketing geared towards online customers vs showroom to hit sales goals Can be cliquey depending on manager and team Some managers hire their friends which make the environment unwelcoming

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  4. Helpful (4)

    "The business model draws customers to purchase online."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Professional in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peloton Interactive full-time for more than a year

    Pros

    Very laid back environment and the employer provides uniforms.

    Cons

    Peloton cut the commission percentage by more than 50% in 2019 and they limit full-time employees to 32-35 hours per week. The company gives the customer no incentive to purchase the products in the showrooms, which results in the majority of sales being placed online. Only a small number of customers are completing their purchases in the showrooms which means less sales for the salesmen, resulting in very little opportunity to earn commission.

  5. Helpful (7)

    "Peloton Fails to Execute"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Specialist in Westport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peloton Interactive part-time for less than a year

    Pros

    The bike and treadmill are well designed products and the instructors are great and motivating customers, as well as keeping them engaged with the brand.

    Cons

    I had high hopes of a positive experience with Peloton, sadly that did not happen. The company enables managers to create an uncomfortable atmosphere which to work in. We were constantly berated for the smallest thing, such as a weight on the bike of a bike that was rotated by a customer that was not immediately returned to their company`s desired positioning. Company leadership actually used expletives in conversation if the neatness of the store did not meet his exacting standards. We were also instructed that the cameras were there to monitor us and to always make sure we were busy and to never sit down on the bench. One of my co-workers that suffers from planter fasciitis was vebally reprimanded for sitting for just a brief moment once, after several hours on her feet. During weekends, there was up to 7 of us on the sales floor. And we all shared one laptop. We all needed to communicate with our leads through SalesForce, being sure to send e-mails every 3 days to them. And anytime they e-mailed us back or called us, we had to document it in SalesForce. That would be fine if there was 2 or 3 computers for us to share. Having to wait in a long line to use a computer at work to send out communications to customers is incredibly ineffecient. Especially when you are also speaking with several walk-in leads/customers throughout the work day. And then when you end up not being able to document everything in time for your dozens or hundreds of leads, the management team gives you a warning. Bear in mind, there is also 2 hours plus a day spent cleaning by each employee. With a checklist to document the cleaning that must be gone through 3 times a day. The break room is located in the boiler room of the building, literally. Meanwhile, our a co-worker made a racist comment to a customer, who loudly vocalized their disgust prior to exiting our store and that co-worker maintained their position and employment at Peloton. It`s disgusting that somehow is tolerated and being a 100% up to date in SalesForce is not. When an employee is relatively new they should give them coaching as well as some leeway in learning a new computer program; aside from ordering a couple more computers. What is tragically ironic is that while there are incredibly high standards placed on retail employees, corporate fails to execute highly important matters. Let`s take the $150 million dollar lawsuit with musical artists and their record companies for one. How does a company that streams classes to tens of thousands of homes forget to get clearance to use specific music from major artists ? And when they decided to open 2 hours early on Black Friday, why was their new promotion of this in national ads or even on the local Facebook pages ? Unsurprisingly, opening early did not yield very many extra customers. The company is too busy attempting to "grow fast" to execute on big picture issues that will make a big difference in them staying relevant and in business. Peloton also continually sends out brand new "field specialists" to both customers homes and showrooms to assemble the bikes. And because the company has them in such a rush, they often leave with bikes that wobble because the feet on the bottom are not properly aligned. It was very frustrating demoing bikes for potential customers with a shaky bike. A bike that would have been quite stable had the field specialist spent an extra 5 minutes installing it. And as noted, the same thing happens with customers that just spent $2,500 total on their bikes, shoes and delivery. So, you end up getting new customers calling the showroom and walking in to complain, rightfully so. And if a customer lives "too far" from a warehouse, the delivery is outsourced to XPO Logistics. This is a large company that delivers everything, so often times, a customer receives their bike from a driver that has never delivered a Peloton bike before and obviously has zero idea how to properly set it up and get it synced in with the customers Wi-Fi. Lastly I`ll note what many other reviewers have noted; Peloton is very cliquey. So, if the manager decides they don`t want you in the clique, they let you go for a very minor reason. It`s supposed to be a serious business. And at serious businesses, you allow your employees to work and get the job done. In life, people have different personalities and that needs to be accepted in the workplace. Particularly so, when customers are very pleased with an employees work.

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  6. Helpful (9)

    "Just don’t work for Peloton"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Professional 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peloton Interactive full-time for more than a year

    Pros

    Easy job, laid back environment.

    Cons

    The company pushes online sales, giving the customers zero incentive to purchase in the showrooms, which results in minimal sales and very little commission for the sales reps. THEY CUT THE COMMISSION PERCENTAGE IN HALF and CUT FULL-TIME EMPLOYEES DOWN TO ONLY 32 WEEKS as of January 1, 2019.

    Peloton Interactive Response

    June 19, 2019Director, Sales Talent Acquisition

    Thank you for your review - we appreciate all feedback that we get from both current and former employees. I am confused by the review as we could never employee full-time employees only 32 weeks/year - they would not be permanent or full-time. Also, while we have adjusted our commission in the 3 years I have been with the company we have never cut it in half.

  7. Helpful (17)

    "If John Foley only knew"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Peloton Interactive full-time

    Pros

    Discount on the bike and free subscription

    Cons

    There is a world of difference in how employees are treated at HQ vs the retail team. While HQ is getting free lunch, happy hours and chair massages - the retail team is left feeling like second class citizens. Retail management is not allowed to take the paid holidays that agreed to in their employment agreement. Salaried managers are forced to clock in and out through an ipad that takes your picture to prove you're actually in your showroom. There is no support from Regional Managers - who are often more of a hindrance than a help.

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  8. Helpful (16)

    "Assistant Showroom Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I worked at Peloton Interactive full-time for more than a year

    Pros

    -Descent commission -Easy job -Relaxed environment -Wear workout clothes to work -Showroom is visually nice

    Cons

    -Slow traffic -Get used to answering stupid questions and pitching /saying the same thing 50+ times per day -Management is weak. They only care about making their six figure salary thanks to you slaving day in and day out which equates to a nice bonus just for management to bank on -Corporate is disconnected from retail showrooms -Poor communication -Management takes all credit for your ideas and sales -Regional managers get paid to play favorites instead of promoting and working with those who deserve recognition -Zero opportunity to grow unless you relocate -Don’t expect a raise or promotion. Work a couple years and be lucky to receive a 75 cent raise. -Instructors are divas and entitled. Not humble whatsoever -Work tirelessly during holiday season and receive no bonuses. You get a massage pad for the back room chair as a “thank you” for your hard work -Be prepared to work with unintelligent and lazy staff -Struggling with mental/emotional issues, substance abuse, anxiety, depression? Expect to be fired and your hard work not recognized as well as a firm NO for any future references -This organization is very clicky and judgemental. They claim to support people being the best version of themselves, but when their own employees are having an off day, they’ll fire you for it -Expect to take on additional responsibilities and not get compensated for it -Sexual harassment is also present in the work environment -Write ups do not exist just unprofessional silence and termination -I’ve never worked so hard and brought in so much business, clients, event partnerships and ideas and be rewarded with absolutely NOTHING -Be prepared to be used

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  9. Helpful (11)

    "I would choose a better work environment over the money"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peloton Interactive full-time for more than a year

    Pros

    Excellent pay for work involved. Really fun product to sell. Home riders are awesome and after awhile I had not only met amazing people but made a lot of friends. They have meetings and include the whole company. I appreciated that. They don't mention it but offer reimbursement for training or certifications that you pay for outside of work. That was one thing I was most grateful for while working there. The first manager I had was very flexible and accommodating with hours.

    Cons

    My experience was very similar to the review entitled "cons outweigh the pros." When you are interviewing be really intentional about asking character and value questions of your immediate manager. During my time at Peloton, I met other managers and employees of different showrooms who seemed to have a more positive and encouraging experience than I did. Having said that during my time at Peloton I saw 2 people get fired. Both in a very similar way. Both top performers. I don't know if the manager felt threatened or just didn't jive with their personality or what. The manager would all the sudden start pointing out little things they did wrong that everyone in the showroom did and then start writing them up. I started taking pictures of how I did things so that way if my manager ever aimed at me I had proof. They do this so they don't have to pay as much unemployment when they fire you. The weird part is everyone knows what is going on but there's no way to do anything about it because conversations happen behind closed doors so if you are mistreated no one is there to defend you. I don't know how it was in other showrooms but it was like someone would be mistreated by a manager, everyone would know and just let that person barry themselves trying to figure out what to do. It was crazy to see it happen. HR was no help at all either. No exit interview. I don't know how all the inter-workings are supposed to work but I'm pretty sure that kind of stuff isn't ok. At the end of my time there I was getting bored. They started taking more and more control over what sales pros could do with their pipelines and offered little sales training. They talked about wanting to be the best sales organization in the world and then sent one of the execs around to the showroom and I kid you not, I heard him say, "I don't really have any sales experience but they (other leadership) said that was a good thing." How is that encouraging to a sales pro? After that, I realized they really think for the most part these bikes sell themselves and that I'm really just being babysat. How can you be creative and "fail fast," when everything is dictated and controlled? Also, felt like managers were pretty fear driven to hit goals. Everytime an exec would stop by they were always so chill, even when they pitched occasionally. I felt more relaxed having them there. I remember thinking why does it have to be so intense when my manager and district manager are around?

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  10. Helpful (3)

    "Assistant Showroom Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peloton Interactive full-time

    Pros

    Relaxed work environment most of the time. Sales goals exist as in any other sales driven environment but not pressured to sell.

    Cons

    Being a startup company there are a lot of policies and procedures not in place. "Management" and other employees are not qualified to train and develop other highly trained associates. Management ego's and unprofessional work environment lead to feeling of "too relaxed" and employees are not challenged nor properly developed. Discrimination of age is apparent in some locations as certain showrooms are only looking for inexperienced, under 30 and highly impressionable employees. No area/regional manager present thus creating a huge divide between sales team and HQ. They need more accountability of their managers and showroom morale. HQ is vastly unaware of individual state labor laws thus create potential issues in the future.

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