Pendleton Woolen Mills Reviews | Glassdoor

Pendleton Woolen Mills Reviews

Updated July 25, 2018
50 reviews

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3.1
StarStarStarStarStar
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John Bishop
2 Ratings

50 Employee Reviews

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Pros
  • "The great thing that It is still a family owned company, and for the most part the Bishop family has the last say" (in 4 reviews)

  • "Great people to work with specially in the marketing/design department" (in 4 reviews)

Cons
  • "Culture throughout production facilities and corporate office and stores is archaic which becomes negative to the point of oppressive" (in 3 reviews)

More Pros and Cons

  1. "Building Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Pendleton Woolen Mills full-time (More than 5 years)

    Pros

    Great people to work for

    Cons

    Location of the corporate office


  2. "Family business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pendleton Woolen Mills full-time

    Pros

    More relaxed corporate culture. Nice coworkers.

    Cons

    Not enough financial acumen or opportunities to build a career.

  3. "Overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Branson, MO
    Former Employee - Store Manager in Branson, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pendleton Woolen Mills (More than 10 years)

    Pros

    Greatest product. Lasts forever.

    Cons

    Corporate office is too controlling, and not in a good way! Have stopped producing all the basic items that all our customers loved, and it has lost much of their customer base because of it.

    Advice to Management

    Go back to basics and trust your employees to help you!


  4. Helpful (2)

    "Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pendleton Woolen Mills full-time

    Pros

    The history, the brand, the product.

    Cons

    Technologically behind. Below average benefits (especially vacation time) and retirement planning. Broad work responsibilities with less than average compensation and poor pay raise structure. Culture throughout production facilities and corporate office and stores is archaic which becomes negative to the point of oppressive.

    Advice to Management

    Find ways to invest in employee team building in every division; something is better than nothing and happy employees are dedicated and productive employees.


  5. "Retail store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pendleton Woolen Mills full-time (More than 10 years)

    Pros

    Family owned company.
    Low turnover in management
    Seeks employees feedback on product
    Great area manager to work for

    Cons

    Retail hours
    Difficult to recruit for staff, due to location, no bus route

    Advice to Management

    Be more family friendly for hours scheduled.


  6. Helpful (1)

    "Part time sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pendleton Woolen Mills part-time (More than a year)

    Pros

    The staff is awesome and small in my store. A lot of down time to chill while in between customers at this low traffic location.

    Cons

    Some of the customers are absolute condescending jerks. Most of them OLD (60+) , they think because they've known Pendleton longer that they know everything about the product and company. ..even more than the employees! Many of the older clientele are stuck in their ways and refuse to change with the times which can make it difficult to sell to them. Especially, since the company is changing their brand direction as a whole. A LOT of customer service/customer interaction with unpleasant people.

    Advice to Management

    The pay is typical for entry level retail but because they're a smaller brand, you hardly ever get raises. (2+ years with the company and I got a $.25 raise) Customer service needs access to the company inventory to assist customers. Hire better HR people. Upgrade your technology to get with the times. Make sales goals achievable and realistic based on each stores location.


  7. Helpful (2)

    "A wonderful company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pendleton Woolen Mills full-time (More than a year)

    Pros

    Contrary to many other reviews on here, I have absolutely loved my time working for Pendleton. I believe in the product, especially the menswear and the gorgeous home goods. The clientele and staff are always fun to work with and there is the perfect ratio of fun and challenge on a day-to-day basis.
    Most importantly, the company recognizes talent and hard work and promotes first and foremost from within, which is so rare and admirable when it comes to retail these days. The benefits are also fantastic.
    I highly recommend working here.

    Cons

    The only thing I would recommend is fully committing to gearing your women's wear towards a slightly younger demographic, as you have already been doing with men's. The last look book featured men with tattoos... but why not do the same with women's? You're on the verge of something great there as well, keep going.

  8. Helpful (1)

    "hostile environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pendleton Woolen Mills full-time

    Pros

    I can't think of anything PRO

    Cons

    people do not listen to you

    Advice to Management

    hire people and keep the people who are actually civil to each other and every one around them.


  9. Helpful (2)

    "Assistant Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Approves of CEO

    I have been working at Pendleton Woolen Mills full-time (More than 3 years)

    Pros

    Family owned
    Great product
    Good corporate values

    Cons

    Low wages
    no parking
    minimal upward mobility


  10. Helpful (4)

    "Great Potential Completely Squandered"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate
    Current Employee - Retail Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pendleton Woolen Mills full-time (More than 3 years)

    Pros

    My direct team is amazing and supportive
    Great product discounts

    Cons

    *Unimaginible disorganziation in leadership
    *Terrible communication to stores about promotions or new product
    *The blame for failure at the corporate level gets passed down to store level employees
    *Increased focus on 'Made in China' product has resulted in overpriced clothing that has a horrible fit and obviously cheap quality
    *Corporate management is throttling the creativity and the passion of their employees by micro-managing stores and preventing employees from moving up in the company
    *Hard work and enthusiasm does NOT get rewarded here. It's mainly "who you know" at the office that will get you promoted.

    Advice to Management

    Start caring about your retail employees as we are the ones selling your product
    Streamline the archaic hierarchy at corporate so that ideas can get passed along and new life can be breathed into this floundering brand
    Actually listen to feedback from customers and your employees on the ground


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