Penn Foster, Inc Reviews | Glassdoor

Penn Foster, Inc Reviews

Updated April 13, 2017
32 reviews

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Full-time Part-time

3.4
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Frank Britt
14 Ratings

32 Employee Reviews

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  1. "PF Rocks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scranton, PA
    Current Employee - Anonymous Employee in Scranton, PA
    Recommends
    Positive Outlook

    I have been working at Penn Foster, Inc full-time (More than a year)

    Pros

    great culture, great mission, great fun

    Cons

    located in Scranton - Scranton taxes


  2. "Student Care Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Care Advocate in Scranton, PA
    Current Employee - Student Care Advocate in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Penn Foster, Inc full-time (More than 5 years)

    Pros

    The benefit package is good, generous vacation and personal time. The employees are very nice. It is nice to be able to help people.

    Cons

    There are not enough people on the phones. It is mentally draining to receive call after call with no breathing room in between. It seems like some people work constantly taking call after call while others are able to be off the phones talking to one another. People get promoted or leave and are not replaced. It also seems that management cares about management and no one else.

    Advice to Management

    Please hire more people. We make the least amount of money in the company. Instead of giving more bonus money to executives, hire more Student Care Advocates. You should have someone go in under cover to see what it is really like. It makes people mad when they are taking call after call while someone else is getting away with talking about fashion instead of working.


  3. "Seemed To Be Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - K-12 in Scranton, PA
    Former Employee - K-12 in Scranton, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Penn Foster, Inc full-time (More than a year)

    Pros

    Free Educational Tools, Open Forum for Suggestions

    Cons

    Poor Work Life Balance, Limited Advancement Opportunities

    Advice to Management

    Don't be so rigid in position requirements.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Admissions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in Scranton, PA
    Current Employee - Admissions Counselor in Scranton, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn Foster, Inc (More than a year)

    Pros

    laid back and you control you destiny

    Cons

    minimum pay even if you sell way more than is expected

    Advice to Management

    incentives


  6. "Admissions Specialist, Call Center, Inbound/Outbound"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Specialist in Scranton, PA
    Current Employee - Admissions Specialist in Scranton, PA
    Recommends
    Positive Outlook

    I have been working at Penn Foster, Inc full-time (More than 3 years)

    Pros

    Casual environment; full-time hours (with seasonal overtime available); no neck-ties required; no call scripts; not as strict as most call centers; honesty with customers is encouraged; no college degree required; frequent promotion opportunities available (although many positions do require a degree); most career opportunities outside the front-line are stable and long-lasting

    Cons

    No raises; poor bonus incentives; must constantly meet sales goals or be under the threat of firing; must have thick skin for outbound calls; selling an expensive product to a low-income market; advertisements and marketing often work at cross-purposes with the Admissions/Sales team; the sales technology employed by the company was outdated even in 1999; must leave the front-line position to have job security

    Advice to Management

    Create a better sales incentive structure; update the technology; don't let the marketing department cause the sales team to lose sales (or at least, don't let the sales team be penalized for actions caused by other departments); provide better job security for the front-line staff


  7. "Enrollment Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Scranton, PA
    Former Employee - Enrollment Advisor in Scranton, PA

    I worked at Penn Foster, Inc (More than a year)

    Pros

    Good way to get into sales.

    Cons

    Turning education into a number game.


  8. "Friendly but very busy atmosphere with little time to really make a mark on the company or have any other oppourtunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Scranton, PA
    Former Employee - Enrollment Advisor in Scranton, PA
    Recommends
    No opinion of CEO

    Pros

    Excellent benefits package including tuition assistance and reimbursement
    Friendly people
    Voted one of NEPA's best places to work
    Opportunity for advancement if you start in the enrollment department and are able to meet and exceed their strict sales quotas, otherwise you will be fired and walked to the door immediately with no real warning
    Very good training program

    Cons

    Upper Management is very busy and has no time for you if you have questions or need help with your job. The "Fact Book" that you are supposed to look up answers to questions about the school or specific programs on their Intranet is usually out of date and then you end up giving wrong information to potential students.

    Some employees need to keep something called a "time tracker," where you have to write down everything that you do and when you do it, even when you go to the bathroom.

    Inbound and Outbound calling with a dialer called "Nortel" which may or may not call the same person several times a day, thus angering them and then results in you getting screamed at by angry students.

    Advice to Management

    Call center environments are tough to manage. I understand why the policies and procedures that Penn Foster Enrollment needed to be in place, but the new sales environment where all they care about is if you meet your quotas was really sad. I know from first hand experience that many EA's that got let go were very friendly and super helpful and personable but that doesn't matter to Penn Foster, and it should!


  9. "Wish I had gone on gut instinct and avoided the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Scranton, PA
    Former Employee - Human Resources in Scranton, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits are good based on the area
    The people there are very friendly
    Depending on department, you can learn a lot in a short amount of time
    Flex time
    Can easily manage yourself

    Cons

    Bad reputation in area for Company name changes (due to acquisitions)
    A large number of employees have been with the company a long time (20+ years) they know everyone and talk about everyone
    Lack of resources causes very long hours (human capital)
    Some managers have little understand of the work their employees are doing
    Long term employees very set in ways
    The pay scale is very skewed

    Advice to Management

    Really look at what you're doing joining forces with The Princeton Review. The work necessary for the transition will take much longer - and cost more - to accomplish than you have planned on. Also look at your employees and use common sense. If you're not communicating with some of your employees you're not seeing the entire picture.


  10. "Inbound Great Out Bound Repetitive"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Scranton, PA
    Former Employee - Enrollment Advisor in Scranton, PA
    No opinion of CEO

    Pros

    Solid Pay and Benefits, great work atmosphere if you have day shift

    Cons

    Out Bound calls are repetitive and the same people are repeatedly called.

    Advice to Management

    leave the lights on when night shift is working.


  11. Helpful (2)

    "A good company with an excellent product."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in Scranton, PA
    Current Employee - Admissions Counselor in Scranton, PA

    Pros

    the education programs we produce and sell are excellent. Our programs change lives at a very affordable price--less than $1,000. The work environment is pleasant.

    Cons

    Pay is too low for the experience and quality of work I perform. Company only pays the amount paid by other local employers, rather than reward excellence. Company doesn't care if they lose good employees to employers willing to pay more.

    Advice to Management

    Get out of the "call center" mentality. We're not selling long distance phone service or credit card offers. Representatives are 'sales counselors' and should be compensated higher. Get out of the employee "revolving door" mentality--pay good employees a good living wage.



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