Penn Foster, Inc Reviews in Scranton, PA | Glassdoor

Penn Foster, Inc Scranton Reviews

Updated July 21, 2017
16 reviews

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Scranton, PA

3.5
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Frank Britt
4 Ratings

16 Employee Reviews

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  1. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Scranton, PA
    Former Employee - Customer Service Specialist in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn Foster, Inc full-time (Less than a year)

    Pros

    Awesome place to work. A lot of perks to employees. Lots of time off.

    Cons

    Hard to transfer to another department.

    Advice to Management

    Better wages


  2. "Grader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grader in Scranton, PA
    Current Employee - Grader in Scranton, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn Foster, Inc part-time (More than a year)

    Pros

    Work from home;
    Flexible hours;
    Part of education team;
    Help students succeed through guidance and feedback;
    Helpful coworkers;
    Rewarding when students do well or show improvement;
    Nice way to supplement income;

    Cons

    No raise;
    Very low pay considering we must be experts in our field to grade students' work accurately and help them succeed.
    No hope for advancement;
    Inconsistent hours;
    Some students do not seem to care, which can be frustrating;
    Not an actual career;

    Advice to Management

    Graders play a vital role in students' success, and should be compensated accordingly. A raise would be nice. Open up more opportunities for graders within assigned department.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Scranton, PA
    Current Employee - Instructional Designer in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn Foster, Inc full-time (More than 3 years)

    Pros

    I've been promoted multiple times in my few years with the company. Depending on your department, you can advance by putting in hard work and showing interest in learning new things. The work is work you can be proud of. Management has a genuine desire to help employees better themselves.

    Cons

    Compensation is not as competitive as some similar companies. Departments within the company are very segmented. For non-customer facing departments there are no bonuses or perks.


  4. "Money Hungry Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scranton, PA
    Former Employee - Anonymous Employee in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn Foster, Inc full-time (More than 3 years)

    Pros

    I honestly can't give any pros to this company anymore. I am only writing this review to save you from the stress.

    If I could give zero stars I would, 1 star is 1 too many.

    Cons

    All this company cares about is money. When you work in the call center, whether it be admissions or student services, you will clearly see it is NOT about the students. All management wants is to get paid. They say they "appreciate" their workers but will stab you in the back without a second look. You can work as hard as you want and think you accomplish so much and actually make a name for yourself but then get shot down and taken granted for only to realize you have been "played" and it was all a scam and a lie. They do not care about you, they simply care about the $.

    This company can't even keep more than a quarter of their training class once on the floor. It is a joke and a waste of time.

    Advice to Management

    My advice to management is simple. Stop lying you yourselves so may stop lying to your employees. Get out of your offices and take a look around you.


  5. "Enrollment Specialist & Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scranton, PA
    Former Employee - Anonymous Employee in Scranton, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Penn Foster, Inc full-time (More than 5 years)

    Pros

    Great place to work and great environment really miss the job

    Cons

    can be stressful in the sales area with quotas


  6. "Student Care Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Care Advocate in Scranton, PA
    Current Employee - Student Care Advocate in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Penn Foster, Inc full-time (More than 5 years)

    Pros

    The benefit package is good, generous vacation and personal time. The employees are very nice. It is nice to be able to help people.

    Cons

    There are not enough people on the phones. It is mentally draining to receive call after call with no breathing room in between. It seems like some people work constantly taking call after call while others are able to be off the phones talking to one another. People get promoted or leave and are not replaced. It also seems that management cares about management and no one else.

    Advice to Management

    Please hire more people. We make the least amount of money in the company. Instead of giving more bonus money to executives, hire more Student Care Advocates. You should have someone go in under cover to see what it is really like. It makes people mad when they are taking call after call while someone else is getting away with talking about fashion instead of working.


  7. "PF Rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scranton, PA
    Current Employee - Anonymous Employee in Scranton, PA
    Recommends
    Positive Outlook

    I have been working at Penn Foster, Inc full-time (More than a year)

    Pros

    great culture, great mission, great fun

    Cons

    located in Scranton - Scranton taxes

  8. "Seemed To Be Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - K-12 in Scranton, PA
    Former Employee - K-12 in Scranton, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Penn Foster, Inc full-time (More than a year)

    Pros

    Free Educational Tools, Open Forum for Suggestions

    Cons

    Poor Work Life Balance, Limited Advancement Opportunities

    Advice to Management

    Don't be so rigid in position requirements.


  9. "Admissions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in Scranton, PA
    Current Employee - Admissions Counselor in Scranton, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn Foster, Inc (More than a year)

    Pros

    laid back and you control you destiny

    Cons

    minimum pay even if you sell way more than is expected

    Advice to Management

    incentives


  10. Helpful (1)

    "Admissions Specialist, Call Center, Inbound/Outbound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Specialist in Scranton, PA
    Current Employee - Admissions Specialist in Scranton, PA
    Recommends
    Positive Outlook

    I have been working at Penn Foster, Inc full-time (More than 3 years)

    Pros

    Casual environment; full-time hours (with seasonal overtime available); no neck-ties required; no call scripts; not as strict as most call centers; honesty with customers is encouraged; no college degree required; frequent promotion opportunities available (although many positions do require a degree); most career opportunities outside the front-line are stable and long-lasting

    Cons

    No raises; poor bonus incentives; must constantly meet sales goals or be under the threat of firing; must have thick skin for outbound calls; selling an expensive product to a low-income market; advertisements and marketing often work at cross-purposes with the Admissions/Sales team; the sales technology employed by the company was outdated even in 1999; must leave the front-line position to have job security

    Advice to Management

    Create a better sales incentive structure; update the technology; don't let the marketing department cause the sales team to lose sales (or at least, don't let the sales team be penalized for actions caused by other departments); provide better job security for the front-line staff


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