Penn National Gaming Reviews in Charles Town, WV | Glassdoor

Penn National Gaming Charles Town Reviews

Updated July 10, 2017
17 reviews

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Charles Town, WV

3.6
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Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
3 Ratings

17 Employee Reviews

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Pros
  • Great place towork, excellent team (in 9 reviews)

  • There are great people that work here (in 8 reviews)

Cons
More Pros and Cons

  1. "Core Value # 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charles Town, WV
    Current Employee - Anonymous Employee in Charles Town, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    They truly live by their Core Value #1 - Employees Are Our # 1 Priority. Great benefits, 401K, HAL, paid breaks, Café, drawings, A health clinic for team members and their families, advancement opportunities, computer access -just to name a few.

    Cons

    Absolutely no cons to report


  2. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef in Charles Town, WV
    Former Employee - Chef in Charles Town, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than 8 years)

    Pros

    Met a lot of great people to work with. Liked the different culture of employees. Loved the job that I did.

    Cons

    Management does not communicate with the Chefs. Lack of communication and support. Too many hours working with lack of employees and not enough pay. Pay is lower than the community stores.

    Advice to Management

    Have a backbone for your employees. Be a leader.

  3. "Table Games Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Charles Town, WV
    Former Employee - Table Games Dealer in Charles Town, WV
    Doesn't Recommend
    Positive Outlook

    I worked at Penn National Gaming full-time (More than 5 years)

    Pros

    I was able to earn a great salary as a Table Games Dealer. The benefits were good, especially the profit sharing/retirement.

    Cons

    Although my co-workers were mostly great, it felt very impersonal working there because your "supervisor" may not have even known much about you. Also your attention is always focused on the table/players so you feel like you don't really have co-workers. The job requires you to stand your entire eight-hour shift (excluding breaks), and if you're not careful the work can lead to repetitive motion injuries.

    Advice to Management

    Find a way to foster more dealer-to-dealer interactions away from the gaming floor other than drinking parties.

    Penn National Gaming Response

    Jun 19, 2017 – Corporate Recruiter

    Thank you for providing this review on the challenges you experienced and the positive reasons you stayed with us for so many years. With having worked for us as a dealer for over 5 years, it is... More


  4. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charles Town, WV
    Former Employee - Anonymous Employee in Charles Town, WV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    Great place to get your feet wet
    Great benefits

    Cons

    Poor management
    Lack of communication
    Terrible pay

    Advice to Management

    Learn how to communicate with coworkers and get on the same page. Have clear communication with subordinates. Trust goes both ways

    Penn National Gaming Response

    Jun 6, 2017 – Corporate Recruiter

    A work environment with mutual respect and communication is what we strive for at Penn! Your feedback is important to us. Thank you.


  5. "LEAP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LEAP in Charles Town, WV
    Current Employee - LEAP in Charles Town, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (Less than a year)

    Pros

    Too many to name. This company has been phenomenal to work with.

    Cons

    It can be incredibly fast paced which can make time go too fast.

    Advice to Management

    Keep up the incredible work.

    Penn National Gaming Response

    Jun 6, 2017 – Corporate Recruiter

    Thank you for the great review! It is nice to hear how you Work Happy at Penn National Gaming, Inc. We are glad to have you on our team!


  6. "Worst Place to Work Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Player Sales Representative in Charles Town, WV
    Former Employee - Player Sales Representative in Charles Town, WV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    Pleasant co-workers, Accommodating schedules, Free parking

    Cons

    Low Wages, Bad Air filtration system (too smoky), Unsanitary work environment, Poorly trained managers, ungrateful Upper Management

    Advice to Management

    There should be a better standard for hiring/promoting workers. Some employees were promoted simply because they applied for a job opening- not whether or not they were QUALIFIED for the position. It makes for a adversarial relationship when a recently-promoted employee tries to direct those under him/her. A lot of times the direction is incorrect or misguided due to inexperience.
    Also, it's confusing to employees when management constantly brags about how much of a "family-friendly" company they are, all the while denying employees time to spend with their families. Employees are allowed to take time off, but are penalized if they do so. (All holidays are BLACKOUT PERIODS and any time taken off will result in a double penalty.) The message sent is "taking time off with your families will result in a penality". Wrong message for a so-called "family-friendly" company.


  7. Helpful (2)

    "Cage Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Player Services Representative in Charles Town, WV
    Former Employee - Lead Player Services Representative in Charles Town, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    All the overtime you want.
    Good for cash handling experience.
    Cafeteria on premise which is pretty good and reasonably priced.

    Cons

    Your shift doesn't end on time, EVER!
    You are a number and replaced as such.
    No advancement opportunities, everything is most lateral.
    No gambling in the casino you work for per lottery.
    Work shifts are all over the place and you have to bid on what shift you want. Then they change to whatever they want without much notice.

    Advice to Management

    Learn how to manage. I don't see this casino staying open once the MGM opens up, it does provide a lot of jobs for the area but the jobs are mostly crap.

  8. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server & Bartender in Charles Town, WV
    Current Employee - Server & Bartender in Charles Town, WV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful Flexability and 401K, Great Pay

    Cons

    They dont week out the bad workers, manager communication could be better

    Advice to Management

    Get rid of the people who bring scores down


  9. "Table Games Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Manager in Charles Town, WV
    Former Employee - Table Games Manager in Charles Town, WV

    I worked at Penn National Gaming full-time (More than 5 years)

    Pros

    Great Company, good benefits, some great managers and directors, advancement possible, nice programs for lover level employees with chances to advance.

    Cons

    Break room food is terrible, over priced and poor service. All meetings, classes, wardrobe and HR etc are unavailable for swing shift employees. Most employees work evenings but noone seems to accommodate the working bees.

    Advice to Management

    Better service for swing shift employees. Meetings, classes erc. Treat your people well, and they will take care if your customers.


  10. "Table Games Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Supervisor in Charles Town, WV
    Current Employee - Table Games Supervisor in Charles Town, WV
    Recommends
    Positive Outlook

    I have been working at Penn National Gaming full-time (More than 5 years)

    Pros

    Great place to work for employees. Their number one rule is employees first and they really try to make that true. I have worked many casinos and this one is the best working environment.

    Cons

    They do allow smoking so you do have to deal with that. A little favoritism which is normal in any casino. They keep it too cold in there.

    Advice to Management

    Keep the temp a little warmer. And it seems once a year in the summer the air goes out... Really??? how can such a nice property have that problem.


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