Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated April 24, 2017
165 reviews

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2.9
Star Star Star Star Star
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Penn National Gaming President and CEO Timothy J. Wilmott
Timothy J. Wilmott
32 Ratings

165 Employee Reviews

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Pros
  • Good pay, fun atmosphere, extremely easy (in 6 reviews)

  • There are great people that work here (in 6 reviews)

Cons
  • No work Life balance, not a lot of room for advancement (in 7 reviews)

  • Management is probably a big reason behind the high turnover rate (in 5 reviews)

More Pros and Cons

  1. "Table Games Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Grantville, PA
    Current Employee - Table Games Dealer in Grantville, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (More than a year)

    Pros

    This is probably the best company to work for, in my opinion. They are very professional, and do a lot for morale. Their commitment to promote from within is a huge highlight.

    Cons

    I can't think of anything...as a table games dealer, working with Penn National is a wonderful experience.


  2. "LEAP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LEAP in Charles Town, WV
    Current Employee - LEAP in Charles Town, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (Less than a year)

    Pros

    Too many to name. This company has been phenomenal to work with.

    Cons

    It can be incredibly fast paced which can make time go too fast.

    Advice to Management

    Keep up the incredible work.


  3. "Didn't hold up their end with my schedule"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Swatara, PA
    Current Employee - Security Officer in Swatara, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (Less than a year)

    Pros

    Cheap food on break, you get two thirty minute breaks with one that is paid for by the company. Only

    Cons

    Don't work with the schedule you give them. Told the person who hired me exactly what I could work and he said that was okay and after my training he said it wasn't going to work with them.

    Advice to Management

    Communication is key when hiring new people


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  5. "People make the place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Court Attendant in Plainville, MA
    Current Employee - Food Court Attendant in Plainville, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than a year)

    Pros

    There's a broad bottom level to start on in many fields.

    Lots of exercise--dedicated to health of employees!

    Great focus on improving local areas in surrounding towns.

    Union-only establishments.

    Cons

    A revolving door industry which cannot hire people fast enough to replace those who have burnt out.

    Battery of tests and qualifications to gain employment includes credit check, background check, tax payment history of 5 years or more, drug test.

    Employees onboarded then fired due to credit check (debts reaching as far back as 7 years have caused employees to be terminated).

    Compassionless "7 Point" discipline system (1 minute late is 1/2 point; 7 points and the employee is terminated--this is in addition to other ways to earn points).

    Advice to Management

    Give us the tools we need to do our jobs.

    Trust us to make the right call when you are otherwise engaged.

    Stop taking away the few tools we do have.

    Stop targeting employees.

    Stop falsely accusing employees of wrongdoing.

    Stop yelling at employees.

    Start encouraging employees.

    Start actively noticing when employees are doing right, going beyond in their duties (more than Employee of the Month--there is more than one employee in this building).

    Improve procedures for transferring between jobs within the casino (delays of a year are not unheard of).


  6. "Count Room"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Count Team in Shenandoah Junction, WV
    Former Employee - Count Team in Shenandoah Junction, WV
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (Less than a year)

    Pros

    Guaranteed Hours and free Milk. plenty of overtime as well. Other than that not too many "pros" regarding the count team.

    Cons

    Horrible leadership, zero training. It's like working in a high school classroom with the amount of drama and rumors that goes on, chances of moving up in the finance department are slim to none.

    Advice to Management

    Develop some actual training protocols for the Count Team.


  7. "nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Columbus, OH
    Former Employee - Banquet Server in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Penn National Gaming part-time (More than a year)

    Pros

    very flexible work environment for part time

    Cons

    very physical position, heavy lifting

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    Your comments are appreciated.


  8. "It seems like a disjointed mess at times."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Dayton, OH
    Current Employee - Security Officer in Dayton, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (Less than a year)

    Pros

    There are great people that work here. The job has potential if the current atmosphere were improved. New management has come on board and there is a wait and see attitude.

    Cons

    Negative working atmosphere. Almost an elementary mentality for some workers in security. You cannot radiate a positive attitude toward customers if you do not come to work with a positive attitude and your worksite involves negativity.

    Advice to Management

    Talk to your people and not at them.

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    Thank you for your comments. We work hard to promote a positive and fun work environment and we take your comments seriously.


  9. "Good Part-Time work, Lots of Career Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Slot Attendant in Aurora, IL
    Current Employee - Slot Attendant in Aurora, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (More than 3 years)

    Pros

    Pay is relatively terrific for most entry-level jobs here, and there are a ton of positions to fill; they are almost always hiring. Most positions will give you a ton of exercise; almost constant walking around a huge casino floor. Great for building communication skills, as guest interaction is a constant. Most departments rely on radio code, and in turn, give you the opportunity to become skilled in radio code and communication.

    Cons

    Atmosphere is, more often than not, stressful. Loud and crowded on weekends. Multiple face-to-face interactions with upset or irritable guests every day. Work schedule can and usually is very stressful as well. Weekends and Holidays are exceedingly difficult to take off. Casino is open every day of the year.

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    We value our employees and everything they do to go the extra mile. By creating a fun and energized work environment and hiring upbeat, service-focused folks, we’ve created a standard for excellence ... More


  10. "One of the best companies I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, PA
    Former Employee - Anonymous Employee in Reading, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn National Gaming (More than a year)

    Pros

    Truly and genuinely care for their employees.

    Cons

    Salaries are almost non-negotiable.

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    Thank you for the comments and feedback.


  11. Helpful (1)

    "Great stable job, benefits are okay, a ton of good people working there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Wyomissing, PA
    Former Employee - Marketing in Wyomissing, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Penn National Gaming full-time (More than 10 years)

    Pros

    The people at coporate, the experience of getting to work with different casino properties & the in-house gym, the travel

    Cons

    The benefits package is lacking at the corporate level. The lower level employees face greater obstacles to advance in the company

    Advice to Management

    Promoting from within is not a bad thing. Bringing in outside talent over a qualified in-house candidate is a quick way to decrease the overall morale of the team.



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