Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated January 9, 2019
222 reviews

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3.1
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Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
53 Ratings

Employee Reviews

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Pros
  • "There are great people that work here" (in 9 reviews)

  • "Great place towork, excellent team" (in 9 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Liked working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time

    Pros

    great coworkers, flexible scheduling, fun environment

    Cons

    customers can be pretty rude, hours can be odd because it is open 24/7

    Penn National Gaming Response

    Nov 20, 2017 – Human Resources Business Partner

    Thank you for your review! It is nice to hear how you Work Happy at Penn National Gaming, Inc. We are glad to have you on our team!


  2. "Good pay mediocre job experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sports Book Representative in Charles Town, WV
    Current Employee - Sports Book Representative in Charles Town, WV
    Doesn't Recommend
    Negative Outlook

    I have been working at Penn National Gaming full-time (More than 3 years)

    Pros

    Health Insurance,
    401K retirement,
    Decent tips
    Cool coworkers

    Cons

    Work nights, weekends and holidays. Exposed to massive amounts of cigarette smoke while you work. Gamblers treat employees like subhumans. Stand all dqy long.

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for taking the time to write this review. Listening to our current and former team members and providing necessary feedback or resolutions is important to us. In a 24/7 business... More

  3. "Table Games Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time

    Pros

    There are no expectations of competence.

    Cons

    Same reason applies as a Pro!

    Advice to Management

    Learn leadership and the Casino business!

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for taking a moment to share your feedback. I am sorry you've had a negative experience. We have a passion for doing the right thing and living up to our promises. I'd love to talk more... More


  4. "Marketing director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time

    Pros

    Executive team is driven and well educated

    Cons

    There are a lot of politics

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for your feedback. Our culture is driven from the notion that all team members feel welcomed and valued. If you're willing, I'd like to hear more specific feedback from you so that we can... More


  5. "Not for Everyone!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Player Services Cashier in Columbus, OH
    Current Employee - Player Services Cashier in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (More than a year)

    Pros

    Pay, Lower management cares, Pto, coworkers are amazing, some of the patrons are awesome, food truck days and sometimes management will buy pizza for employees, free gym

    Cons

    Upper management doesn't seem to care, shift bids, to be full-time must have open availability no obligations outside of Penn National able to work any shift, under staffed, open 365 days a year 24hrs a day holidays like Christmas are mandatory, be prepared to get yelled at or get nasty attitudes from customers, Pto it's a good thing but also bad if you don't have the pto even if you don't want to get paid for it you won't get it off, schedule is not consistent it changes a lot, email capture is big.

    Advice to Management

    Make connections with employees make them feel important and not just like a number higher moral makes the environment better and your employees make the company without them it doesn't exist and it makes the customers happier too!

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for taking the time to write this review. We value integrity and believe in creating a great place to work for all our team members. I'd love to talk with you about specific issues you... More


  6. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time

    Pros

    Beneifits, and tips on top of an hourerly wage.

    Cons

    Union does more harm than good.


  7. Helpful (1)

    "Casino Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casino Supervisor in Aurora, IL
    Current Employee - Casino Supervisor in Aurora, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    Great work environment. Chances of advancement. Vacation time.

    Cons

    Favoritism. For the area one of the lower paying casinos.

  8. "A decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time

    Pros

    Good work/life balance and employee engagement.

    Cons

    Poor corporate communication/bad business structure

    Advice to Management

    Stop tinkering with things to try to save labor hours. They rarely work and destroy employee engagement.


  9. "It has it's ups and downs but overall it's great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Agent
    Current Employee - Security Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (More than 5 years)

    Pros

    What I love most about the company is that there are so many different departments that you can move up the ranks in almost any department you want to try out. Especially if you've completed a bachelor's program or master's program. I've seen people go from entry level positions into high level management positions. I also love that you can rack up as much overtime as is available on the hourly positions.

    Cons

    I don't necessarily like the fact that senority is what determines who gets a promotion over some one else. Although I do understand it does make the decisions easier from a management stand point. However, there are A LOT of supervisor who absoluately have no business being a supervisor because of this though. I also don't like that we have department managers who are afraid of confrontation. We've brought up severl complaints about co-workers and although environmental changes we'd like to see implemented and the department head doesn't do or say anything. Also, the uniforms are old and need updating.

    Advice to Management

    I know it's a big operation and overall I'm very satisfied with my work and the company as a whole. Some nice changes to see: Grant promotions to those who show that they work extremely hard and are able to lift people up and create new leaders. Please please please update our uniforms. We've had the same yellow jackets for so long. I get that it might be a presence thing, but 80% of the time when we're walking the floor, guest have NO idea that we are even security. I like the trend of having polos that SAY security on the back of them. Or giving us a badge or something. A polo would be nice because it gets extremely hot in the casino at time when we're busy answering calls. I can guarantee you an updated uniform would make a lot of us in security SO SO happy. Otherwise, thank you for all you guys do! Love the prices and the healthy and wellness competitions! And I appreciate the health club reimbursements!


  10. Helpful (1)

    "20+ year gaming employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    love the place love the people love my job, but.......

    Cons

    direction company is going in is lost. leave it on local level. over worked, understaffed and no guidance to weak employees, work good employees harder and let the bad apples pull down morale. pay your strong employees, tough market, hold on to them.

    Advice to Management

    canned responses and surveys aren't working, sit in on shifts, bring back walk in my shoes and do it for a week at a time and see what the people who make the casino function deal with. we meet, we talk and nothing is done. skip levels aren't therapy sessions, they don't make people feel better if nothing is done to improve the situations.

    Penn National Gaming Response

    Aug 2, 2018 – Human Resources Business Partner

    Thank you for your review and for choosing to Work Happy with Penn. Please visit your property HR Team to discuss any feedback that will help improve the Team Member experience for you and your... More