Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated March 10, 2019
227 reviews

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2.9
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Recommend to a friend
Approve of CEO
Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
57 Ratings

Employee Reviews

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  1. Helpful (4)

    "Liked working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time

    Pros

    great coworkers, flexible scheduling, fun environment

    Cons

    customers can be pretty rude, hours can be odd because it is open 24/7

    Penn National Gaming Response

    Nov 20, 2017 – Human Resources Business Partner

    Thank you for your review! It is nice to hear how you Work Happy at Penn National Gaming, Inc. We are glad to have you on our team!


  2. "So So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Charles Town, WV
    Former Employee - Table Games Dealer in Charles Town, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than 5 years)

    Pros

    Tips were good, from $14 to $30 per hour shared on a 24 hour cycle between all shifts

    Cons

    Dirty place, dirty customers, favoritism by management, forced to pay $300 per year for smoking in a job where customers were smoking

    Penn National Gaming Response

    Mar 11, 2019 – Employment Brand Digital Designer

    Thank you for your feedback. Listening to our current and former team members and providing necessary feedback or resolutions is important to us. I am disappointed to see you've have a negative... More

  3. Helpful (1)

    "great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Las Vegas, NV
    Current Employee - Supervisor in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    benefits-team work, respect and balance

    Cons

    nothing at the moment, great as it is

    Advice to Management

    great job

    Penn National Gaming Response

    Feb 19, 2019 – Employment Brand Digital Designer

    Thank you for your review! We appreciate your feedback. We are committed to investing in our team members and we continuously look for ways to enhance benefits.


  4. "Over Worked Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Restaurant Manager
    Former Employee - Assistant Restaurant Manager

    I worked at Penn National Gaming full-time (More than 3 years)

    Pros

    Team members outside executive level

    Cons

    This company does not care for its employees. The amount of employees that have left since penn bought our company are unbelievable!

    Penn National Gaming Response

    Mar 11, 2019 – Employment Brand Digital Designer

    Thank you for your feedback. At Penn National Gaming, we have a passion for doing the right thing and living up to our promises. I'd love to talk with you about specific issues you faced as I believe... More


  5. Helpful (1)

    "To many Dynamics Good company but to much to be positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook I/EVS Attendant in Toledo, OH
    Former Employee - Cook I/EVS Attendant in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Penn National Gaming full-time

    Pros

    401K , Health care options, chance at learning something new.

    Cons

    Cons are just to many but mostly to many politics inter department issues firing of good employees based on a miss-slight on managements part and / or not just generally caring about people and having it as a revolving door mentality. If you don't fit you won't make it mentality and not being open to giving care weather that person is a union employee or not. Just to many negatives.

    Advice to Management

    Work with your people get them back to that cultural idea of cultivation don't yank the chain on promises. Actual back up your words with them don't subtract to make ends meet. Your people are your bisuness pull with the community not shaking hands. You p/o your customers and employees no one will work for you for to long and eventually that property will not be good to many people wanting the glory days. And a final notice if you see a employee struggling financially help them it will improve there spirits knowing that someone cares.

    Penn National Gaming Response

    Feb 11, 2019 – Employment Brand Digital Designer

    Thank you for your review. I appreciate all you have shared. Listening to our current and former team members and providing necessary feedback or resolutions is important to us. I'd be open and... More


  6. "The worst Upper Management you could find."

    StarStarStarStarStar
    Current Employee - Surveillance Agent
    Current Employee - Surveillance Agent
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time

    Pros

    The people i work with in the Surveillance department are some of the best people i have ever worked in my life, and im honored to have even met some of them.

    Cons

    They do not care about there employee's at all. The Surveillance daprtment is essential to the casino even opening, if were short staffed, and dont have enough people. The casino will get fined $100,000 and wont even open. You think the benefits for these employees would be atleast sub-par. There not, Encore Casino in Boston MA, make more as a starting Agent then my Supervisor make here.

    Advice to Management

    Replace the management, or invest time in actually learning your employees, and what makes the casino run as a whole. Even better invest in your management and train them to be actual managers.

    Penn National Gaming Response

    Feb 4, 2019 – Employment Brand Digital Designer

    Thank you for your feedback. Our team members are the core to our success. I'm sorry to hear that your experience within your team is not reflective of our company values. I'd be open and interested... More


  7. "Not worth it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Penn National Gaming full-time

    Pros

    Employees outside executive level are great.

    Cons

    Reluctant to change and new ideas.

    Penn National Gaming Response

    Jan 22, 2019 – Employment Brand Digital Designer

    Thank you for taking a moment to share your feedback. Listening to our team members and providing necessary feedback or resolutions is important to us. I'd be open and interested to hear more about... More

  8. "Table Games Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time

    Pros

    There are no expectations of competence.

    Cons

    Same reason applies as a Pro!

    Advice to Management

    Learn leadership and the Casino business!

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for taking a moment to share your feedback. I am sorry you've had a negative experience. We have a passion for doing the right thing and living up to our promises. I'd love to talk more... More


  9. Helpful (4)

    "Cold hearted corporate vultures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Saint Louis, MO
    Current Employee - Table Games Dealer in Saint Louis, MO
    Neutral Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time (More than 3 years)

    Pros

    I haven't encountered any yet.

    Cons

    Obvious attitude of not caring about the employees. My property used to be a Pinnacle property in St. Louis, but now under Penn umbrella. Penn executives never came to our property and talked to us about anything. Last week we saw some executives touring the property and within a week it has been announced one of the employees favorite perks of working here are being taken away. The property provided a no cost hot meal for every shift worked and 24/7 salad bar with lunch meat for making sandwiches and an area for cereal and oatmeal. All being taken away and being replaced with options like a hospital cafeteria and a la carte. The perk at least made you feel like a multi-million company cared and now it is obvious we are just a number.

    Advice to Management

    Keep buying your competitors so you don't worry about losing your customers and good emoloyees.

    Penn National Gaming Response

    Jan 28, 2019 – Employment Brand Digital Designer

    Thank you for taking a moment to share your feedback. Listening to our team members and providing necessary feedback or resolutions is important to us. I am disappointed to see you’ve had a negative... More


  10. "Marketing director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time

    Pros

    Executive team is driven and well educated

    Cons

    There are a lot of politics

    Penn National Gaming Response

    Jan 15, 2019 – Employment Brand Digital Designer

    Thank you for your feedback. Our culture is driven from the notion that all team members feel welcomed and valued. If you're willing, I'd like to hear more specific feedback from you so that we can... More