Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated September 1, 2018
217 reviews

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3.2
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Approve of CEO
Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
52 Ratings

217 Employee Reviews

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Pros
  • "There are great people that work here" (in 9 reviews)

  • "Great place towork, excellent team" (in 9 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Liked working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time

    Pros

    great coworkers, flexible scheduling, fun environment

    Cons

    customers can be pretty rude, hours can be odd because it is open 24/7

    Penn National Gaming Response

    Nov 20, 2017 – Human Resources Business Partner

    Thank you for your review! It is nice to hear how you Work Happy at Penn National Gaming, Inc. We are glad to have you on our team!


  2. Helpful (1)

    "Casino Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casino Supervisor in Aurora, IL
    Current Employee - Casino Supervisor in Aurora, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    Great work environment. Chances of advancement. Vacation time.

    Cons

    Favoritism. For the area one of the lower paying casinos.

  3. "A decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time

    Pros

    Good work/life balance and employee engagement.

    Cons

    Poor corporate communication/bad business structure

    Advice to Management

    Stop tinkering with things to try to save labor hours. They rarely work and destroy employee engagement.


  4. "It has it's ups and downs but overall it's great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Agent
    Current Employee - Security Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time (More than 5 years)

    Pros

    What I love most about the company is that there are so many different departments that you can move up the ranks in almost any department you want to try out. Especially if you've completed a bachelor's program or master's program. I've seen people go from entry level positions into high level management positions. I also love that you can rack up as much overtime as is available on the hourly positions.

    Cons

    I don't necessarily like the fact that senority is what determines who gets a promotion over some one else. Although I do understand it does make the decisions easier from a management stand point. However, there are A LOT of supervisor who absoluately have no business being a supervisor because of this though. I also don't like that we have department managers who are afraid of confrontation. We've brought up severl complaints about co-workers and although environmental changes we'd like to see implemented and the department head doesn't do or say anything. Also, the uniforms are old and need updating.

    Advice to Management

    I know it's a big operation and overall I'm very satisfied with my work and the company as a whole. Some nice changes to see: Grant promotions to those who show that they work extremely hard and are able to lift people up and create new leaders. Please please please update our uniforms. We've had the same yellow jackets for so long. I get that it might be a presence thing, but 80% of the time when we're walking the floor, guest have NO idea that we are even security. I like the trend of having polos that SAY security on the back of them. Or giving us a badge or something. A polo would be nice because it gets extremely hot in the casino at time when we're busy answering calls. I can guarantee you an updated uniform would make a lot of us in security SO SO happy. Otherwise, thank you for all you guys do! Love the prices and the healthy and wellness competitions! And I appreciate the health club reimbursements!


  5. "20+ year gaming employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time (More than 10 years)

    Pros

    love the place love the people love my job, but.......

    Cons

    direction company is going in is lost. leave it on local level. over worked, understaffed and no guidance to weak employees, work good employees harder and let the bad apples pull down morale. pay your strong employees, tough market, hold on to them.

    Advice to Management

    canned responses and surveys aren't working, sit in on shifts, bring back walk in my shoes and do it for a week at a time and see what the people who make the casino function deal with. we meet, we talk and nothing is done. skip levels aren't therapy sessions, they don't make people feel better if nothing is done to improve the situations.

    Penn National Gaming Response

    Aug 2, 2018 – Human Resources Business Partner

    Thank you for your review and for choosing to Work Happy with Penn. Please visit your property HR Team to discuss any feedback that will help improve the Team Member experience for you and your... More


  6. Helpful (1)

    "Strong Company, good growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn National Gaming full-time

    Pros

    Down to earth leadership team

    Cons

    Opportunities to improve systems and consistency of processes

    Penn National Gaming Response

    Jun 19, 2018 – Employment Brand Digital Designer

    Thank you for your review. We thank you for your time and dedication at Penn National Gaming and wish you the best of luck in your future career endeavors.


  7. Helpful (3)

    "If you're a recruiter, you do not want to work here"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Penn National Gaming full-time (Less than a year)

    Pros

    Benefits are good. If you work for the hotel property (M Resort or Tropicana) they treat you fine (corporate is a different story)

    Cons

    They will micromanage the heck out you here (i.e. what are you doing, where are you going, what are you wearing, why aren't you on the phone, etc.). Not only that, you're constantly being monitored by the leadership team and they secretly listen to your calls (they spy on you essentially). It's a completely negative and toxic environment from a leadership and management perspective. Managers & leadership don't respect their recruiters or recruiting teams. Apply somewhere else, your hard work and recruiting knowledge will not be appreciated at Penn.

  8. Helpful (2)

    "Current employee (non-casino floor)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, KS
    Current Employee - Anonymous Employee in Kansas City, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than 5 years)

    Pros

    Good benefits, some good managers, and some great co-workers.

    Cons

    Pay could be a little better. Some managers are not worth working for, while others bend over backwards.

    Advice to Management

    Pay people for what they are worth. More employee rewards/recognition for back of house employees (not just people working on the casino floor)because they need reminded that they matter to the company.

    Penn National Gaming Response

    Apr 3, 2018 – Employment Brand Digital Designer

    Thank you for your review, we appreciate you taking the time to provide helpful feedback. Thank you!


  9. "Poker Room Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Poker Room Supervisor
    Former Employee - Poker Room Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    the pay was pretty decent for a poker room

    Cons

    Dealing with poker players, management talked down/seemed like they knew everything

    Penn National Gaming Response

    Apr 23, 2018 – Human Resources Business Partner

    Thank you for your review. Please know that we take your comments very seriously and will use them to provide a better Team Member experience at Penn.

    We thank you for your time and dedication to... More


  10. Helpful (1)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn National Gaming full-time

    Pros

    They take care of their employees

    Cons

    I didn't see anything wrong.

    Advice to Management

    I wish the management team the best.

    Penn National Gaming Response

    Mar 26, 2018 – Employment Brand Digital Designer

    Thank you for your feedback! We appreciate you and the time you have taken to provide a helpful review on Penn National Gaming!


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