Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated April 24, 2017
38 reviews

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Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
9 Ratings

38 Employee Reviews

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Pros
  • Great place towork, excellent team (in 8 reviews)

  • There are great people that work here (in 7 reviews)

Cons
  • No work Life balance, not a lot of room for advancement (in 7 reviews)

  • Management is probably a big reason behind the high turnover rate (in 5 reviews)

More Pros and Cons

  1. "Worst Place to Work Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Player Sales Representative in Charles Town, WV
    Former Employee - Player Sales Representative in Charles Town, WV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    Pleasant co-workers, Accommodating schedules, Free parking

    Cons

    Low Wages, Bad Air filtration system (too smoky), Unsanitary work environment, Poorly trained managers, ungrateful Upper Management

    Advice to Management

    There should be a better standard for hiring/promoting workers. Some employees were promoted simply because they applied for a job opening- not whether or not they were QUALIFIED for the position. It makes for a adversarial relationship when a recently-promoted employee tries to direct those under him/her. A lot of times the direction is incorrect or misguided due to inexperience.
    Also, it's confusing to employees when management constantly brags about how much of a "family-friendly" company they are, all the while denying employees time to spend with their families. Employees are allowed to take time off, but are penalized if they do so. (All holidays are BLACKOUT PERIODS and any time taken off will result in a double penalty.) The message sent is "taking time off with your families will result in a penality". Wrong message for a so-called "family-friendly" company.


  2. "Count Room"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Count Team in Shenandoah Junction, WV
    Former Employee - Count Team in Shenandoah Junction, WV
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (Less than a year)

    Pros

    Guaranteed Hours and free Milk. plenty of overtime as well. Other than that not too many "pros" regarding the count team.

    Cons

    Horrible leadership, zero training. It's like working in a high school classroom with the amount of drama and rumors that goes on, chances of moving up in the finance department are slim to none.

    Advice to Management

    Develop some actual training protocols for the Count Team.


  3. "Systemic issues and negligence by upper management allows toxic managers to thrive."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Saint Louis, MO
    Former Employee - Financial Analyst in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    -Working at a property as an analyst exposes you to a large variety of work

    -Most employees are nice people and fun to work with

    Cons

    -My direct boss had a long, documented history of abusive behavior towards employees. She was promoted to her current position while she was undergoing an HR investigation

    -The property level executives were well aware of these issues, but had made exceptions to keep my boss in her position

    -Back office employees had the same PTO schedule as front of house employees, meaning there are no paid holidays without PTO

    -No real paths of advancement outside of moving to different properties

    Advice to Management

    Read the HR complaints and act on them, don't tolerate corrosive people in management roles. Best case scenario you will continue to hemorrhage analysts every few months, worst case scenario one of them will properly document what they go through on a day to day basis and file a lawsuit


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  5. "Don't waste your time. The application is longer than the benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bangor, ME
    Former Employee - Anonymous Employee in Bangor, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Penn National Gaming full-time (Less than a year)

    Pros

    No pros. No reason to applly there. The pay is in the toilet.

    Cons

    Work you like a dog, when they're done with you they lie about you. Accuse you of doing things that you never did just to save their own behinds. When you apply for unemployment, They send two people to the interview. One to lie and the other to swear to it. Dirtiest bunch of jerks you could ever work for.

    Advice to Management

    Get new management and treat people the way you expect to be treated.


  6. "No comment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hobbs, NM
    Former Employee - Anonymous Employee in Hobbs, NM
    Doesn't Recommend
    Negative Outlook

    I worked at Penn National Gaming full-time (More than 3 years)

    Pros

    No pros to this for yhis ob

    Cons

    Very bad business management doesn't care about employeees

    Advice to Management

    Treat your employees with dignity


  7. Helpful (3)

    "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dayton, OH
    Current Employee - Anonymous Employee in Dayton, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Penn National Gaming full-time (More than 3 years)

    Pros

    There are none. I regret coming to work for this company. Pay is mediocre, insurance is awful, management are liars.

    Cons

    Management is just a bunch of liars that lure you here to work then don't fulfill their promises. Worst place I have ever worked. I wouldn't recommend this place for employment to my worst enemy!

    Advice to Management

    Fulfill your promises to employees instead of only being concerned about your six figure salaries and your bonuses!


  8. Helpful (4)

    "Profits soar on low wages and benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Columbus, OH
    Current Employee - Table Games Dealer in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You're employed. Decent match on up to 6% 401k contribution.

    Cons

    Everyone you see in the halls and on the floor is depressed. Many just hanging on to a job they are barely qualified to do, due to poor training or communication. Nothing done on the daily seems to carry the values the company says to project.

    Below industry wages. No game, shift, or skill differential for dealers. All positions are low balled to make them look more profitable. The profits are only higher due to not compensating hourly or low management employees. Health benefits are over market price AND that is also considering the large discount the property sees for their "no nicotine" policy, of which it passes none to its employees. No on sight EDR, it was replaced with a gas station. So, instead of getting a quality meal at a good price, you must either purchase the overpriced venue food (at a discount but still overpriced) or pay upwards of $6-$10 for a gas station style meal.

    Management seems to have either no interest or no clue in how to improve bottom lines with anything other than getting their employees to spend money while on property. If you've ever played table games, slots, or poker, it also seems that their second, "profit driver" is to not compensate players. Higher level players routinely leave the property to go to other in state, competition run casinos.

    Lastly, almost no room for advancement unless you are willing to re-locate.

    Advice to Management

    Remember that your employees are people. It is completely unacceptable that if a meal is forgotten at home, you must spend $10 to eat for that day or not eat at all. If employees can not go off site, they should be allowed an affordable meal option. Nutrition should be a large part of your, "healthy lifestyle" property.

    Look for ways to improve profit other than putting it on the backs of your lowest compensated employees. Reward those who actually have knowledge of the industry and the positions in which they are employed and stop promoting only those with the least knowledge, and most often times, the least skill. It seems ANYONE with knowledge of either gaming or the gaming industry, is instantly shunned for those with no such knowledge, just so the can't do attitude and lower wages can be more easily accepted. And, that wasn't a typo. Can't-do seems to be the attitude.

    Stop holding your employees to standards you do not hold yourselves to. Own it. Try to make a difference to something other than the bottom line. You may be surprised as to how much more positively that bottom line is affected when your employees are happy to be at work, feel they are of some value, and proud to work for you.


  9. Helpful (2)

    "Extremely Disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office in Escondido, CA
    Current Employee - Office in Escondido, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than a year)

    Pros

    A lot of amazing people to work with, dynamic atmosphere, good health benefits. Amazing building with a lot of cool restaurants.

    Cons

    Management are cut throat and don't care about you!!!!! You never get time off. You are in the cool club if you kiss a lot of butt. Fake Fake Fake!!!


  10. Helpful (2)

    "Cage Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Player Services Representative in Charles Town, WV
    Former Employee - Lead Player Services Representative in Charles Town, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than a year)

    Pros

    All the overtime you want.
    Good for cash handling experience.
    Cafeteria on premise which is pretty good and reasonably priced.

    Cons

    Your shift doesn't end on time, EVER!
    You are a number and replaced as such.
    No advancement opportunities, everything is most lateral.
    No gambling in the casino you work for per lottery.
    Work shifts are all over the place and you have to bid on what shift you want. Then they change to whatever they want without much notice.

    Advice to Management

    Learn how to manage. I don't see this casino staying open once the MGM opens up, it does provide a lot of jobs for the area but the jobs are mostly crap.


  11. Helpful (1)

    "Antagonistic Executives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Casino Host in Saint Louis, MO
    Former Employee - Executive Casino Host in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than 10 years)

    Pros

    Fun exciting environment. Numerous good employees. Fast paced and great customers who know my name. Enjoyed mingling with my customers at events and when they were in the casino.

    Cons

    Never worked at a company that had such an antagonistic human resources department. A hostile work environment infused with retaliation. A lot of double talk and no action from the corporate office. Seemed like i always had to look over my shoulder and defend any decision i made.

    Advice to Management

    Replace your executive leadership or continue to lose your best employees. Most including myself have left to go to the competitor right across the road.


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