Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated August 7, 2017
27 reviews

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2.0
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Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
4 Ratings

27 Employee Reviews

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Pros
  • There are great people that work here (in 9 reviews)

  • Great place towork, excellent team (in 9 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Floor Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Supervisor in Columbus, OH
    Former Employee - Floor Supervisor in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than 3 years)

    Pros

    Fun position, you gain industry experience, full authority over area you are supervising, ongoing exposure to all areas floor games except poker.

    Cons

    Poor training, very unprofessional management. Gaming managers are biased against new hires, favoritism abounds within management. State Gaming standards and laws are compromised in order to appease corporate revenue.

    Advice to Management

    Unless you start cleaning up the favoritism and rule bending that is prevalent, you are due for some serious HR law suits.


  2. "Steady but unrewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people to work with.
    Fast paced environment.
    Easy work with minimal skill set
    Middle management is open to feedback and honest communication

    Cons

    Unpaid job related training
    Low compensation for the market/industry
    Upper management is nearly impossible to talk to
    VERY poor health benefits
    Few advancement opportunities

    Advice to Management

    Take the time to hear your employees feedback directly. Quit cutting health benefits while raising costs. Compensate fairly for training and career development

  3. "Not worth the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time

    Pros

    They pay well, offer a free gym on site, free drinks, fruit during the day.

    Cons

    Do not give clear direction, outline expectations, or even train you properly. Are condescending and unhelpful when asked direct questions. Senior management cannot handle honest feedback.

    Advice to Management

    Don't expect your employees to do well, or be happy in the workplace, if you cannot outline clearly your goals and expectations. And drop the ridiculous overuse of jargon.


  4. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef in Charles Town, WV
    Former Employee - Chef in Charles Town, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming full-time (More than 8 years)

    Pros

    Met a lot of great people to work with. Liked the different culture of employees. Loved the job that I did.

    Cons

    Management does not communicate with the Chefs. Lack of communication and support. Too many hours working with lack of employees and not enough pay. Pay is lower than the community stores.

    Advice to Management

    Have a backbone for your employees. Be a leader.


  5. "Didn't hold up their end with my schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Swatara, PA
    Current Employee - Security Officer in Swatara, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (Less than a year)

    Pros

    Cheap food on break, you get two thirty minute breaks with one that is paid for by the company. Only

    Cons

    Don't work with the schedule you give them. Told the person who hired me exactly what I could work and he said that was okay and after my training he said it wasn't going to work with them.

    Advice to Management

    Communication is key when hiring new people


  6. "People make the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Court Attendant in Plainville, MA
    Current Employee - Food Court Attendant in Plainville, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than a year)

    Pros

    There's a broad bottom level to start on in many fields.

    Lots of exercise--dedicated to health of employees!

    Great focus on improving local areas in surrounding towns.

    Union-only establishments.

    Cons

    A revolving door industry which cannot hire people fast enough to replace those who have burnt out.

    Battery of tests and qualifications to gain employment includes credit check, background check, tax payment history of 5 years or more, drug test.

    Employees onboarded then fired due to credit check (debts reaching as far back as 7 years have caused employees to be terminated).

    Compassionless "7 Point" discipline system (1 minute late is 1/2 point; 7 points and the employee is terminated--this is in addition to other ways to earn points).

    Advice to Management

    Give us the tools we need to do our jobs.

    Trust us to make the right call when you are otherwise engaged.

    Stop taking away the few tools we do have.

    Stop targeting employees.

    Stop falsely accusing employees of wrongdoing.

    Stop yelling at employees.

    Start encouraging employees.

    Start actively noticing when employees are doing right, going beyond in their duties (more than Employee of the Month--there is more than one employee in this building).

    Improve procedures for transferring between jobs within the casino (delays of a year are not unheard of).


  7. "Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time

    Pros

    Health benefits are good based on company size.

    Cons

    Human Resources department lacks senior leadership and direction.

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    Thank you for your comments.

  8. "review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    pay, tips, fun atmosphere, talking to regulars

    Cons

    too many supervisors not enough employees


  9. Helpful (1)

    "Caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT in Columbus, OH
    Former Employee - EMT in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Penn National Gaming full-time

    Pros

    Plenty of hours. Great on-boarding process. fairly easy to switch to a different position withing the company. Not much else to brag about.

    Cons

    Poor compensation for work performed. The atmosphere gave the impressions employees are not valued. Potential retaliation from management if an employee brought up a concern or complaint. No room for growth. Different shift ran differently causing confusion. Ambiguous policies or procedures. Basic on the job training leaving many employees wondering how to handle certain situations. Very high turnover rate.

    Advice to Management

    Value your employees. Pay a decent wage for the job. You can only get back what you put in.


  10. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - REVENUE AUDITOR in Kansas City, KS
    Current Employee - REVENUE AUDITOR in Kansas City, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than 3 years)

    Pros

    Great boss; location easy to get to.

    Cons

    Negative work environment; no training; extensive hours; no paid holidays.

    Advice to Management

    A casino environment should be fun for employees!


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