Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated February 13, 2017
40 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Penn National Gaming President and CEO Timothy J. Wilmott
Timothy J. Wilmott
5 Ratings

40 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good pay, fun atmosphere, extremely easy (in 6 reviews)

  • There are great people that work here (in 6 reviews)

Cons
  • No work Life balance, not a lot of room for advancement (in 7 reviews)

  • Management is probably a big reason behind the high turnover rate (in 5 reviews)

More Pros and Cons

  1. "It seems like a disjointed mess at times."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Dayton, OH
    Current Employee - Security Officer in Dayton, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (Less than a year)

    Pros

    There are great people that work here. The job has potential if the current atmosphere were improved. New management has come on board and there is a wait and see attitude.

    Cons

    Negative working atmosphere. Almost an elementary mentality for some workers in security. You cannot radiate a positive attitude toward customers if you do not come to work with a positive attitude and your worksite involves negativity.

    Advice to Management

    Talk to your people and not at them.

    Penn National Gaming Response

    Mar 20, 2017 – Corporate Recruiter

    Thank you for your comments. We work hard to promote a positive and fun work environment and we take your comments seriously.


  2. "A fast pace environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Slot Technician in Columbus, OH
    Current Employee - Slot Technician in Columbus, OH

    I have been working at Penn National Gaming part-time (Less than a year)

    Pros

    This is a great place if you like being around people. You have several types of crowds that come through the casino. Fridays through Sundays are always the busy days.

    Cons

    You have no flexibility in your schedule. You have no weekends. The can drop you at a moments notice.


  3. "Hollywood Casino"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - COUNT ROOM ASSOCIATE - Part Time in Columbus, OH
    Current Employee - COUNT ROOM ASSOCIATE - Part Time in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn National Gaming full-time

    Pros

    The people are the nicest, you will make great friends. They make you feel like family. We see each other every day.

    Cons

    You have union dues and gaming license dues taken out of your paycheck bi weekly. You have to work a part time job to make it of you work for Hollywood Casino

    Advice to Management

    Better pay for the associates, bonuses for attendance or prizes for working when you are scheduled monthly. I love it but you can make ends meet with 10.50 an hour.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Worth a look"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer in Riverside, MO
    Former Employee - Dealer in Riverside, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn National Gaming (More than 3 years)

    Pros

    Fun place to work. Lots of activities and reward opportunities. Great people.

    Cons

    work/life balance. Training limited to management yet they are rarely held accountable.

    Advice to Management

    If you expect the front line to speak to customers and BOH - YOU should set the example.


  6. Helpful (1)

    "Food Court Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Court Team Member in Bunker Hill, WV
    Current Employee - Food Court Team Member in Bunker Hill, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (More than a year)

    Pros

    The co-workers are great, they are very helpful and make the day a little better.

    Cons

    The management has no idea how to properly manage.

    Advice to Management

    Work with your employees rather than above them.


  7. Helpful (1)

    "Ehh...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security in Aurora, IL
    Current Employee - Security in Aurora, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Penn National Gaming part-time (More than a year)

    Pros

    I love the people that I work with at my specific property. You have three shifts to choose from in the security department, which makes the hours somewhat flexible. If you like overtime, you'll love this job--the board is constantly filled with overtime.

    Cons

    There are far more cons than pros, sorry to say. This is an extremely redundant job for the most part, though may be more exciting if you work later shifts. Mornings is predominantly working with older crowds, and so you deal with more medical emergencies than other shifts. Most of the time, though, you are walking the floor in circles, pushing in chairs, waiting for calls on radios that don't work most of the time, and standing at the boarding entrances either checking IDs or being the other body. This department (and most other departments) are a revolving door. You see part timers come in and disappear within three months...full timers as well. Management is constantly changing, which leads to constant "I'm going to change everything around" attitudes. The head of non-gaming (which includes security) refuses to hire a security supervisor as the head security manager, so expect a boss who has no clue about security or what they're doing. They are usually gone within a few months to a year, moving to a different department.
    Forced overtime is a thing. Managers and supervisors calling you and begging you/guilt tripping you to come in and work a double or work on your day off is a thing. Not getting paid holiday pay is a thing. The casino is open 24/7/365, so be prepared to work on holidays, no exceptions. Seniority is a big thing around these parts, so if you're low man on the totem pole, get ready for some pretty garbage treatment.

    Advice to Management

    Treat your employees better. Buying food every once in a while to compensate for unfair treatment isn't going to do any good. Listen to what your employees have to say--they deal with the day to day routine more than you do. Stop hiding in the office when the casino is actually busy. Do your job.


  8. "Assistant Front Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Front Office Manager in Kansas City, MO
    Current Employee - Assistant Front Office Manager in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming full-time (Less than a year)

    Pros

    Great people, guests can be fun to interact with. Promotes the right people from within. Plenty of properties to transfer to if you want.

    Cons

    Working with guests can be difficult. High turnover in certain departments. Employee discounts are not equitable. Employees cannot stay at hotel on property family and friends can at reduced rates.

    Advice to Management

    More structure for training. Most of my training was hands on which I like but not enough materials to study.


  9. "Verification manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Verification Manager in Charles Town, WV
    Former Employee - Verification Manager in Charles Town, WV
    Doesn't Recommend
    Positive Outlook

    I worked at Penn National Gaming full-time (Less than a year)

    Pros

    Great experience and awesome kitchen downstairs with made to order meals.

    Cons

    Tedious background checks, listened renewals, there is no guarantee that you work a certain shift. They bid off the shifts (day, mid, grave) every few months based on performance.

    Advice to Management

    Management was great! The rules a bit wacky but hey, your dealing with millions of dollars in cash all by yourself. I would be strict too.


  10. "Food and Beverage Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Associate in Toledo, OH
    Current Employee - Food and Beverage Associate in Toledo, OH
    Recommends
    Positive Outlook

    I have been working at Penn National Gaming part-time (More than a year)

    Pros

    Great Tips, great supervisor who are always helpful. Lively environment.

    Cons

    Drunk and rude customers, Not many benefits for part-time ad schedules are always changing.


  11. "It has been a learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Maryland Heights, MO
    Current Employee - Table Games Dealer in Maryland Heights, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Penn National Gaming part-time (More than 3 years)

    Pros

    Discounts at variety of retail stores. Meet a large range of people. Great networking platform. (HRIS) Human Resource Information Systems, that is easy to use. Pay some bills.

    Cons

    Work late hours, change weekly, and work every holiday; no holiday pay. Treat employees poorly. Have to work over without warning.

    Advice to Management

    Treat employees as equal and not as lesser value.



Showing 40 of 166 reviews
Reset Filters