Penn National Gaming Reviews | Glassdoor

Penn National Gaming Reviews

Updated June 24, 2017
175 reviews

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3.0
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Penn National Gaming CEO Timothy J. Wilmott
Timothy J. Wilmott
37 Ratings

175 Employee Reviews

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Pros
  • Great place towork, excellent team (in 8 reviews)

  • There are great people that work here (in 7 reviews)

Cons
  • No work Life balance, not a lot of room for advancement (in 7 reviews)

  • Management is probably a big reason behind the high turnover rate (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Stay away from this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Charles Town, WV
    Current Employee - Cashier in Charles Town, WV
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Helps pay for your college bills up to $2,000 a year.

    Cons

    No free time off, including holidays. Very litttle room for advancement. No recognition for hard work. Bad and unprofessional management. No open door ppolicy allowed without being made to look like a bad employee. Raises come once a year and are not worth your wait. You'll have a better chance of making more in fast food then you would at this particular casino ina year. Customers are extremely rude and management and security never do anything to defend you. You can get pushed and the guest won't be kecked out.

    Advice to Management

    Keep a better eye on your management workers in your casino. They are given to much freedom and authority to do as they please and not as the company needs.


  2. "Management is poor/people location are awesome/management no clue"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Supervisor in Charles Town, WV
    Former Employee - Floor Supervisor in Charles Town, WV
    Doesn't Recommend
    Approves of CEO

    Pros

    They have a great toke rate. The people you work with are excellent. Its in a -beautiful location close to dc and baltimore

    Cons

    management doesnt promote based on company guidelines but rather by favortism or i jst dont know--floor person A no college 20 yrs in business 2 games ro and bj and Weak---Floorperson B Hospitality Management degree 15 years in busness-all games offered but one (Cr-Ro-Ba-Bj)knowledgeble and proven trainer- pit boss pomo goes to----employee A

    Advice to Management

    Check your communtication with management and listen to them they are on the front lines.Promote by merit not favortism.


  3. Helpful (1)

    "Boo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beverage Server in Perryville, MD
    Former Employee - Beverage Server in Perryville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn National Gaming part-time (Less than a year)

    Pros

    Two or three of the managers weren't dicks

    Cons

    Everyone else who worked there was

    Advice to Management

    Stop letting people steal from you and pay the ones who don't more money


  4. Helpful (1)

    "No integrity."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great if you like being in a company that micromanages everything and talks out of both sides of their mouths.

    Cons

    Executives try to lead by fear and intimidation. Always cutting staff to the point of no coverage. Guests upset daily as there isn't staff to assist with their needs. Executives make statements such as "I don't give a $h!t about customer service. I will get my bonus!"

    Advice to Management

    Learn how to treat employees and guests or you're on a fast track to no profits or your precious bonus. You're cutting expenses and labor so dee people aren't coming anymore.


  5. Helpful (1)

    "A great opportunity to hate your job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time

    Pros

    Decent starting pay, college reimbursement, paid training, flexible schedule (meaning you only HAVE to work during their busiest times: holidays and weekends).

    Cons

    Extremely poor work/life balance. Lack of ingenuity, they see what other casinos are doing and try to copy them. Extremely political environment in upper management (but this is probably true of the gaming industry as a whole). Vendor selection is based on nepotism, not the quality of the product (or even if it is required). Inability to plan resources appropriately. Health benefits are absolutely horrid. They are self-insured, so don’t get sick and don’t smoke. Will fire employees at a drop of a hat without hesitation or warning. CEO claims “staffing is about right” while you and your team are working 50-60 hours per week.

    Advice to Management

    There is nothing I can say that will change management as they are unwilling to change.


  6. Helpful (1)

    "Horrible company and management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT in Lawrenceburg, IN
    Former Employee - EMT in Lawrenceburg, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Penn National Gaming full-time (More than 8 years)

    Pros

    Salary. Emt's make $20 an hour and security officers make $14.

    Cons

    No loyalty to employees. Staffing at an all time low and getting lower. Employees over worked causing mistakes.

    Advice to Management

    More consistent in dealing with employees.


  7. Helpful (2)

    "Don't work at Zia Park"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Turf Club Server in Hobbs, NM
    Former Employee - Turf Club Server in Hobbs, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Occasional good paydays, free food

    Cons

    Lowest pay in town, horrible management, lack of consideration for employees, very little advancement, owner ignores state rules as a power trip, constantly tries to have employees work full-time hours with no benefits, all of the decent managers have quit, and the casino may lose their license within a few months since they're currently being investigated.

    Advice to Management

    Letting kids onto the gaming floor and telling security "it's fine"? No. That's not fine. Just like it isn't fine to think you don't need your ID checked any time, or that making your employees stay late when there's nothing happening is fine, or hiring managers that were previously fired for verbally abusing employees is fine, or always stocking too little of everything is fine, to the point where 5-6 items were 86'd every night, sometimes with the most popular items off the menu for a week at a time.


  8. Helpful (3)

    "If you want to be treated like a number and get paid minimum wage, then this is the place for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealers in Columbus, OH
    Current Employee - Table Games Dealers in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Penn National Gaming full-time (More than a year)

    Pros

    There are no pros in working for this company.

    Cons

    Hourly rate for table games dealers is that of any Ohio tipped worker (like waitresses and bartenders); only poker dealers keep their own tips - table games dealers share their tips with all table games dealers on all shifts over a two week period; once your are on a specific schedule you are stuck there until the Table Games Manager allows the dealers to "bid" for the shift and days off that you want to work; upper management is ruthless; benefits are minimal; security for employees is non-existent; union was voted in by all hourly employees almost two years ago - still no contract. Bottom line: its all about home much money the casino can make off the players. Employees are expendable in their eyes, so don't expect any loyalty from upper management.

    Advice to Management

    Treat your employees with respect. Having the Casino Manager in the cafeteria helping to give out free ice cream is not a tool to promote a "team" environment.


  9. Helpful (1)

    "great place to work but management are all in house breed dummer than rocks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer
    Former Employee - Table Games Dealer
    Doesn't Recommend
    Negative Outlook

    I worked at Penn National Gaming full-time (More than 10 years)

    Pros

    great money long hours worked

    Cons

    they got the dummys running a million place

    Advice to Management

    none


  10. Helpful (1)

    "Sucks"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent hourly pay. Other than that nothing in this company is worth the time or effort

    Cons

    Want to work EVERY WEEKEND AND HOLIDAY! Then this is the job for you. PTO Is monthly wage and offen denied. The money is all in the tips.

    Advice to Management

    A thank you goes a long way


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