Penn, Schoen & Berland Associates Reviews | Glassdoor

Penn, Schoen & Berland Associates Reviews

Updated April 17, 2017
81 reviews

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Full-time Part-time

3.2
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Penn, Schoen & Berland Associates CEO Curtis Freet
Curtis Freet
6 Ratings

81 Employee Reviews

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Pros
Cons
  • Also seemed like work-life balance was hard sometimes for analysts (in 15 reviews)

  • Low company morale due to high turnover rate, long hours, breakneck pace of work (in 10 reviews)

More Pros and Cons

  1. "Great place to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penn, Schoen & Berland Associates full-time (More than 3 years)

    Pros

    You get to have a huge impact on client work from the very beginning. If you're smart and know what you're doing, you will get promoted. You'll get to work on a huge variety of project types, which gives you great experience if you want to move somewhere else. Focus groups, online qualitative, IDIs, flash polls, trackers; in just a few years I pretty much used every methodology you can in market research. VPs and Directors are a great resource, and will teach you and advise you if you ask.

    I also loved my coworokers - not only were they very smart, but they were all very kind and good people, and our office avoided the kind of drama that I often hear about from friends.

    They company is also growing and doing well, so your career prospects are very good if you stick around. Very well known and well respected company.

    Cons

    Hours are tough, and change rapidly depending on client demands. 9:30 AM to 6:30 PM was typical. It often seems that VPs would offer dates to clients way before the client needed something, resulting in a lot of unnecessary fire drills when the client would have been happy to get it later. Work can often be very uneven, with some teams working very hard and others light (though I hear there are changes being made to address this). A lot of this comes with the territory for MR, but worth pointing out. Pay is also on the low side, and there are issues with the parent company that mean promotions and raises only happen at certain times of the year, which can be very frustrating.

    Advice to Management

    Thinking about retention will probably help long term - I feel like they do a really good job of cultivating smart people, but I often see them leave after just a few years. That probably means higher pay, and hiring more people to provide a more tolerable workload for everyone.

    Penn, Schoen & Berland Associates Response

    Dec 20, 2016 – Senior Associate

    Hello, thank you very much for your thorough review. We are taking your feedback into account as we continue to plan for next year and strategize how we can continue to improve as a firm. Thanks ... More


  2. "Consider social class and professionalism when hiring."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Supervisor & Customer Service in Denver, CO
    Former Employee - Floor Supervisor & Customer Service in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Penn, Schoen & Berland Associates full-time (More than a year)

    Pros

    They will hire anyone, if you have a criminal back round, they favor hiring you for the end of the year tax deduction. Easy job no sales. You strictly conduct market research interviews.

    Cons

    The employees tend to be very inner city and thug, the equipment is garbage, they have very elementary rules on the call center floor, not a very professional office.

    Advice to Management

    Clean up the office itself and then clean up your staff.

    Penn, Schoen & Berland Associates Response

    Apr 17, 2017 – HR

    Hi! Thank you so much for your feedback. We actually just underwent a complete renovation to our Denver phone room - we stripped it down to the concrete, renovated it and filled it with beautiful ... More


  3. Helpful (1)

    "Great first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Research Analyst in Washington, DC
    Former Employee - Senior Research Analyst in Washington, DC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Penn, Schoen & Berland Associates full-time (More than a year)

    Pros

    You are assigned really interesting work from the get-go, which you actually get to have a meaningful impact on - very much a "thrown into the deep end" atmosphere. The office is full of amazing people, all of whom are smart and talented, but still down to earth and a lot of fun.

    Cons

    Pay, pay, pay. They do not pay their employees nearly enough for the hours they demand from them.

    Advice to Management

    Set salaries to expectations.

    Penn, Schoen & Berland Associates Response

    Aug 8, 2016 – Senior Associate

    Hello, thank you very much for your thoughtful review and so glad you had a great experience with us! Here at PSB we are extremely invested in the well being of our our employees and are constantly ... More


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  5. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Research Analyst in Bellevue, WA
    Former Employee - Market Research Analyst in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn, Schoen & Berland Associates full-time (More than a year)

    Pros

    - Young, social atmosphere
    - Diving into projects quickly
    - Gain experience by doing
    - Flexible schedules and time-off

    Cons

    - Poor communication
    - Little transparency
    - Lack of appreciation verbally
    - Unreasonably low compensation

    Advice to Management

    It's important to recognize when employees need more communication and transparency. All employees appreciate when issues are communicated clearly and expectations are made known.

    Penn, Schoen & Berland Associates Response

    Aug 8, 2016 – Senior Associate

    Hello! Thank you very much for reviewing us. We are always soliciting feedback and truly appreciate your candor. Transparency, communication and ensuring our employees feel fairly compensated for ... More


  6. Helpful (1)

    "Lots of room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penn, Schoen & Berland Associates full-time (More than a year)

    Pros

    Some interesting clients and some smart + decent people to work with (until they leave, of course). Exposure from the get-go.

    Cons

    Very little appreciation of employees- appreciation is almost always done so that senior members can feel good about themselves; terrible communication between teams and members within the same office- give employees the information they need to complete a task properly, why are there secrets?; very little room for individuality and self-expression in your work, if it isn't done the way your manager wants, it's wrong; typical agency mentality where they think they are the best so they aren't open to new suggestions from younger members of the team.

    Advice to Management

    Value your employees, make them realize their work is benefiting someone, let employees be unique and speak their mind. Just because someone is different from everyone else, doesn't mean that their effort is less important. Give people a reason to stay

    Penn, Schoen & Berland Associates Response

    Jun 20, 2016 – Senior Associate

    Hello, Thanks so much for your feedback. As a firm that is always trying to improve and grow, we will certainly take your experience into account and work continually on transparent communications ... More


  7. Helpful (2)

    "Generally Bad Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Bellevue, WA
    Former Employee - Analyst in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at Penn, Schoen & Berland Associates full-time (Less than a year)

    Pros

    - Other analysts were interesting and smart
    - Interesting work with big companies
    - Good to get a lot of experience quickly

    Cons

    - Really high turn over
    - Low salary
    - No work-life balance, frequently working late and weekends
    - Management plays favorites
    - Poor communication
    - Poor training
    - High expectations with no direction
    - Unapproachable management
    - Inexperienced management, often they've only ever worked at PSB
    - Little to no recognition/appreciation, not even a "thank you"

    Penn, Schoen & Berland Associates Response

    Jun 20, 2016 – Senior Associate

    Hello, We are so sorry you had a poor experience with us. We are completely invested in ensuring our employees are set up for success, so we are listening and will continue to make improvements ... More


  8. "Some Interesting Work, Little Attention to Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Washington, DC
    Former Employee - Project Manager in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    I worked at Penn, Schoen & Berland Associates full-time

    Pros

    Interesting set of Fortune 100 and political clientele

    Cons

    Low company morale due to high turnover rate, long hours, breakneck pace of work

    Advice to Management

    Invest in the well being of your employees

    Penn, Schoen & Berland Associates Response

    Jun 20, 2016 – Senior Associate

    Hello, We are very invested in ensuring our employees are happy and healthy in their jobs; we continue to absorb feedback such as this and make improvements for the long term! If you have specific ... More


  9. "Good for learning quickly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Analyst in Bellevue, WA
    Former Employee - Research Analyst in Bellevue, WA
    Recommends
    Positive Outlook

    I worked at Penn, Schoen & Berland Associates full-time (More than a year)

    Pros

    Exposure to interesting / high level projects, best in-practice research methods, fast action, sets good work habits moving forward. Smart staff, stimulating conversation and a friendly environment

    Cons

    Long work hours (at times), can be repetitive depending on the projects you have, expectation to answer emails during off-hours and weekends.

    Advice to Management

    Pay people more and provide more education on different research methods. Employees are likely to stay longer if they feel like they are getting an education out of the work experience


  10. "great internship"

    Star Star Star Star Star
    Current Employee - Market Research Intern in Washington, DC
    Current Employee - Market Research Intern in Washington, DC

    I have been working at Penn, Schoen & Berland Associates (Less than a year)

    Pros

    team always available to help

    Cons

    number checking can become tedious


  11. "This internship is overall positive, but could make improvements."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Washington, DC
    Current Employee - Intern - Hourly in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Penn, Schoen & Berland Associates part-time (Less than a year)

    Pros

    PSB offers flexible hours, autonomy and authorship with assignments, and a laid back, results-driven work environment.

    Cons

    It is not uncommon to go hours at a time without interacting with anyone.

    Advice to Management

    Perhaps offering more cooperative assignments and/or a more structured and professionally developmental internship program. The lack of said program is understandable, as the internship is paid.


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