Penn Station Reviews | Glassdoor

Penn Station Reviews

Updated November 1, 2017
80 reviews

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3.2
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Jeff Osterfeld
16 Ratings

80 Employee Reviews

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Pros
  • Easy job, flexible schedule, pay check (in 10 reviews)

  • I learned a lot from working there (in 4 reviews)

Cons
  • hard to find decent help, some rude customers, low pay (in 12 reviews)

  • NO benefits at all whatsoever, even f you're management (in 7 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Penn Station full-time (Less than a year)

    Pros

    It is a Very incentive based Company

    Cons

    It is a very incentive based Company in an industry with many circumstances that are not controllable


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Penn Station full-time (More than 3 years)

    Pros

    Great Profit-Sharing Program, Good Earning Potential
    Good Support From Corporate Reps

    Cons

    Required 6 days, not allowed to take vacation

    Advice to Management

    Get your GMs some time off!

  3. "Enjoyed how the kitchen was set up and how grilled subs to order."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew, Shift Leader, to General Manager in Saint Charles, MO
    Former Employee - Crew, Shift Leader, to General Manager in Saint Charles, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Penn Station full-time (More than 5 years)

    Pros

    The regular customers and fast pace the restaurant atmosphere is. Making everything fresh!! Being able to handle big rushes at peak times.

    Cons

    Miscommunication, favouritism, and moral values. No respect for employees personal lifes (Examples. children and families)

    Advice to Management

    Treat and respect dedicated employees better. Offer evaluations for raises and promotions more effectively. Appreacate the staff and help with proper training of the line and sandwiches.


  4. "Not a great plsce to work for part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member
    Former Employee - Team Member
    Doesn't Recommend
    No opinion of CEO

    I worked at Penn Station part-time (More than a year)

    Pros

    If you work with competant and cool people, it could be a tolerable job.

    Cons

    Gets insanely busy, the pay is absolute garbage. No one should settle for working for Penn Station for longer than a year or so.

    Advice to Management

    Pay people more or add options for tips. You’re taking the order, making it, cashing them out, and bringing them the food and customers couldn’t tip you even if they wanted to.


  5. "Caring company but demanding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Lexington-Fayette, KY
    Current Employee - General Manager in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Penn Station full-time (More than 3 years)

    Pros

    Decent bonus structure - can make great money at busy stores. Also have yearly bonuses available based on tenure and restaurant performance.

    Benefits available.

    Flexible scheduling.

    Freedom within boundaries in regards to running/staffing your store.

    Owner cares about employees; tries to understand each person's situation is different.

    Cons

    Hard to make a lot of money at lower volume stores - monthly bonuses are built around profit sharing. Lower profit margin = lower bonus. Unavoidable costs can hurt bonus. (Examples: Equipment repairs.)

    Constant ability to communicate with store is necessary. You may need to go in at any point.

    Long days & 6 day work week - plan to work 60 hours and a few open-close shifts each week.

    Vacation can hurt profit sharing bonus due to higher labor costs.

    Doing well in a small store can pigeon hole you into lower yearly income - why move someone to a more profitable location if he/she is doing a good job at a lower volume one? Profit sharing bonus makes a BIG difference in yearly pay.

    Advice to Management

    Eat the cost of repairs & maintenance. Especially in low volume.

    Continue taking an interest in employees. Not enough employers do.


  6. "penn station is the place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Anderson, OH
    Current Employee - Shift Manager in Anderson, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penn Station full-time (More than a year)

    Pros

    good ppl the GMs work with you on your hours and they care about who works for them

    Cons

    really no cons here unless you dont like the fast pace job

    Advice to Management

    i am management so really no advice but that we need to work as a team a little more then we do now


  7. "Communicate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Pittsburgh, PA
    Former Employee - Assistant Manager in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Penn Station full-time (More than a year)

    Pros

    Flexible scheduling (for the most part)
    Good opportunity for advancement (I was promoted after a year and a half, received several raises in the 2 years I was employed)
    They will work around your personal life/schedule, but upper management under my owners had a huge tendency to pry way too much and not have much empathy when an employee was struggling in their personal life

    Cons

    Unrealistic labor goals! Especially with lower volume stores. It's not always realistic to run the labor that they want AND still have great customer service
    Upper management was always way too pushy and didn't respect your personal life that much
    Lots of gossip around the workplace
    Hostility in the workplace
    Very high standards for an otherwise easy, laid back job

    Advice to Management

    Relax! Take care of your employees, including your GMs. Be more understanding that they have a life outside of work, too. I'd recommend focusing on building up the team as a whole and not just cater to specific individuals.
    This is a job where teamwork is KEY. Conmunication is incredibly important, to customers and among team members. Especially among team members! A lot of issues I had with the company could've been solved if proper communication took place the entire time, and not just when I wanted to quit and put in my 2 weeks.

  8. "Stay away from illinois rd store!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Fort Wayne, IN
    Former Employee - Shift Manager in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Penn Station full-time (Less than a year)

    Pros

    Owner in my area is a good guy who wants to work with you to help you succeed there. Flexible work schedule.

    Cons

    GM of my store is completely unprofessional. God help you if something comes up suddenly and you need to quit. Was threatened with police to return items even though i had made it clear id be there in the evening to gladly return keys and uniform. She wanted them immediately even at the cost of me losing an amazing job opportunity that came up suddenly. Id been nothing but courteous and had always done my best to help cover shifts. I just couldnt afford to work there anymore at the pay rate and they werent giving raises to anyone who wasnt a bff. Had a couple working together that would bicker in front if everyone and take it out on us. She proceeded to send a slew of ridiculous childish text msgs.

    Advice to Management

    My advice to management is grow up. The behavior exhibited is totally unacceptable and unprofessional regardless of anything i or anybody else did.


  9. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Florence, KY
    Current Employee - General Manager in Florence, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Penn Station full-time (More than 10 years)

    Pros

    Good money if you have a busy store. Good benefits of you work for a large franchisee.

    Cons

    6 day work weeks. Expect to work 60 hours minimum. No real compensation for vacation. It will affect your profit share bonus due to high labor costs if you take time off. Smaller franchisees tend to not have very good benefits packages.

    Advice to Management

    Get group insurance. Offer 401k. Offer a truly paid vacation. Offer sick days. Offer personal days. 5 day 50 to 55 hour work weeks.


  10. "Crew member"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Penn Station part-time

    Pros

    good work hours for high school student

    Cons

    Underpaid for work done and unprofessional staff


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