Penny Lane Reviews | Glassdoor

Penny Lane Reviews

Updated Apr 1, 2019

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Found 39 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
68%
Approve of CEO
Ivelise Markovits
19 Ratings
  1. "Penny Lane - North Hills, CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Case Manager in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Penny Lane part-time for more than 3 years

    Pros

    Wonderful supportive supervisor encouraged to continue with education, encourages training

    Cons

    In my opinion their pay could be higher

    Penny Lane2019-04-01
  2. "Great position to enable change within your community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Residential Counselor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penny Lane full-time for less than a year

    Pros

    Team-oriented, high-reward, and positive community impact

    Cons

    High Stress, Low Wages, Flexibility demand

    Penny Lane2019-01-30
  3. "LIES LIES LIES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Coordinator in North Hills, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Penny Lane full-time for more than 5 years

    Pros

    The families being served and to see that they progress from your support.

    Cons

    Agency is family owned operated at top. Preferential treatment is given. Directors are the worse at gossip.

    Advice to Management

    Stop the gossip at the upper management level about current or previous staff, word gets around. Make positions for individuals that are not family to have top positions in the organization.

    Penny Lane2019-01-16
  4. "Great Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penny Lane full-time

    Pros

    The CEO makes great attempts to interact and collaborate with the direct care employees. They blur the line of the great difference in pay and give much praise to those who are doing the direct work. They offer competitive pay!

    Cons

    In light of risk, there is usually a new form that is implemented to prevent incidents. There is minimal processes for removing outdated forms, leading to so much paperwork to complete. This affects ratio and ability to manage time effectively.

    Penny Lane2018-08-08
  5. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Penny Lane full-time for more than 8 years

    Pros

    The company has many paths to move up to management. I worked there for a long time and personally progressed through management and also saw many peers do the same. Great opportunity for learning on many levels and constantly growing and finding new areas to expand their support to children and families in the community. The staff provide great work to the patients they serve and area great support to the communities...

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    Cons

    Not that i can think of at this time.

    Advice to Management

    Continue to work with employees on path to management, if that is a desired career track. Continue to provide useful In Services to staff on relevant clinical topics.

    Penny Lane2018-04-15
  6. "Great staff, but disconnected, cliquish and biased upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Residential Therapist in North Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Penny Lane full-time for more than 3 years

    Pros

    The staff are supportive, passionate and well trained. They truly care about supporting each other and providing excellent care to the kids that stay there. Incentive money is available for exceeding productivity minimums. Dept managers are supportive, available around the clock and provide great supervision.

    Cons

    Upper management definitely has favorites and there is nepotism among the executive team. While they provide town hall meetings for employees, they are reluctant to answer direct questions and often make vague promises. They are disconnected from the staff that work with the kids... for example, they designed cubicle working space for therapists, social workers, other staff without considering the needs of a functional...

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    Advice to Management

    It would be helpful if you would spend time outside of your offices, spend time with the employees first hand, and truly observe what's happening in the working environment you've created. It's a beautiful environment, but not functional. It would also be helpful provide answers to staff questions and follow up about where you are with finding answers. Middle managers do a terrific job of this. Upper/executive managers...

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    Penny Lane2017-03-06
  7. Helpful (1)

    "Not a good place to move forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Penny Lane full-time for more than a year

    Pros

    - Occasional bonuses (see cons for why this isn't as great as it seems....) - Generally pretty friendly staff

    Cons

    This company is mismanaged from top to bottom. Support staff is often overlooked and under appreciated. Managers in all departments (except a couple) think they are the only department that matters and this gives them a very false sense of entitlement and this comes from the very top. Often times it feels that there are more meetings about how to help the clients than actual work helping the clients. Money tends to...

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    Advice to Management

    Don't treat your staff like they are expendable. Appreciate who you have, and pay a living wage to the staff that keep the company's head just barely above water. The mantra of "we're here to help the children" is a facade - if you're going to preach that, practice that. If staff isn't completing the work they were hired to do, let them go. If staff have proved that they are capable and regularly go above and beyond the...

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    Penny Lane2016-12-07
  8. "A great company that does great work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Hills, CA
    Recommends
    Positive Outlook

    I have been working at Penny Lane full-time for more than 5 years

    Pros

    They have many different programs that work to help children and families. Pay is good, during the five years I have worked here, they have given raises and bonuses most of those years. Good benefits. They offer lots of training opportunities. The company continues to grow by adding new programs, so there is opportunity to move to different departments and for advancement in the company.

    Cons

    Sometimes it can be hard to find parking in the North Hills location.

    Penny Lane2016-10-25
  9. "Feels like home!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lancaster, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Penny Lane full-time for more than 5 years

    Pros

    I have been working here for over 5 years and since my first interview, I felt like I was at home. There is so much great supervision and support at the Lancaster office, but you can also feel the passion that The CEO and executive team have for this company and for helping the community. The staff are pleasant to work with and the location differential is very appreciated. You get great experience here while collecting...

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    Cons

    Let's face it, community mental health is a rough field, but I know that the supervisory team in Lancaster works hard to keep morale high to help ease the ups and downs of this field. I can't think of any cons of this company.

    Advice to Management

    Keep up the good work, it's nice to feel support from upper management and executive team.

    Penny Lane2016-10-25
  10. "Great Company to Work For!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Penny Lane full-time

    Pros

    (For Lancaster Office) Client care is always considered and emphasized as the most important thing here. Supportive and helpful Clinical Supervisors and Management - they go the extra mile to plan fun and engaging activities. Great salary - location differential offered for Lancaster (score!). Love working with my colleagues - seriously they are the best! Recognized and acknowledged for the hard work I do. Love...

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    Cons

    I honestly cannot think of any! This place is great! My only con was that they didn't pay a location differential for Lancaster but they do now, so that's great!

    Advice to Management

    Keep up the good work! I love this place!

    Penny Lane2016-10-21
Found 39 reviews