PeopleNet Reviews | Glassdoor

PeopleNet Reviews

Updated May 27, 2018
71 reviews

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3.8
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Brian McLaughlin
31 Ratings

71 Employee Reviews

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Pros
  • "Very supportive of work life balance" (in 9 reviews)

  • "Growing company; a huge increase in hiring over the past 12 months alone" (in 5 reviews)

Cons
  • "Third, the work-life balance is pretty terrible" (in 4 reviews)

  • "While there's a lot of room to grow, there's a point where people seem to go sideways instead of up" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "The best job I've ever had; period."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Minnetonka, MN
    Current Employee - Tech Support in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (Less than a year)

    Pros

    The list of pros is so long, that I could type for hours, and what's even more weird, is that I've only been here for 6 weeks. I've never worked with or for a company with such a diverse culture, or at a place where all of your peers have the same common goal: to take care of the customers we have to the absolute best of our ability, regardless of how long you may be on the phone. The training program was awesome, and there are more than enough resources that if you fall behind, they will get you extra help, and if you are ahead of the curve, you will get challenged sooner than later. I've never seen managers/leads/peers take so much pride in what they do, and you can "feel" they are real when they speak about it, and it's not just a facade. I've been in the customer service/operations support field for over 20 years, and have never experienced a collaborative environment like this, where your ambition and your drive are rewarded, and micro-managing is almost non-exisistent.
    And again....I've only been here 6 weeks, and I have yet to find an unfriendly person in the building, or find someone who is not willing to help you succeed. I ran into some car issues when I started, and asked if I could start 2 hours earlier and get off a bit earlier to be able to be able to catch rides, and when I asked if this could happen, they were so thankful that I was willing to move MY schedule around, and they thanked ME! I was at a total loss for words.

    Cons

    Because this is a 20 word minimum field, I have to type something.....So IF there was one thing, I'd say that it's really warm in the building. And if that's the biggest complaint, I'd say I'm doing very well.

    Advice to Management

    Keep doing what you're doing. Keep promoting from within. Keep up the "atta boys". Keep the personal touch your floor supervisors have with their teams. I'd maybe like to see a top 3 "Team members of the Month" in a gold, silver and bronze format that peers can vote on to get those that do a lot of work that may normally go unnoticed, get the "atta boys" they deserve. And with the explosion of growth Peoplenet has seen in the last couple months, there is a large number of people that have stepped to the plate without ever being asked to do so.....and that action in itself doesn't happen very often anymore.


  2. "Good opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Minnetonka, MN
    Current Employee - Technical Support Representative in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 3 years)

    Pros

    The job can be tough but if you can keep up you learn a lot. There's a lot of like-minded people that you work with who all have a pretty great sense of humor.

    Cons

    Customers can be tough and some are pretty mean, or difficult to work with. The department is too large so it's hard to get weekend OT or work many holiday shifts, and it's crowded in the office, and too warm without being able to change the temperature.

    Advice to Management

    We need to expand our space or relocate. We also need to change the requirement for holidays required to work so more can be left open for people who want to work more holiday time. Leads can be hard to find and the responsibilities are always bouncing around to other people.

    PeopleNet Response

    Jun 8, 2018 – Director of Customer Support

    Thank you for taking the time to express your concerns. You are correct in that our department has grown significantly in the past year along with our growing business. Due to our fast organizational... More

  3. "it was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PeopleNet full-time (More than a year)

    Pros

    flexible and overtime was great

    Cons

    management was cliquy and didn't promote anyone that they didn't drink with.

    Advice to Management

    don't allow friends to run your company


  4. Helpful (6)

    "Poor Leadership, Lack of communication, No transparancy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PeopleNet full-time

    Pros

    Met a few couple people to get to know

    Cons

    While there are lavish parties it hides the poor workload/hours. Culture reminds me of high school with "groups" with no way in to get to know others and when talking to others you don't feel like you are part of the team. So much confusion from the leadership side that there was so much conflicting information/instructions. I was confused, stressed, overworked, and left out the whole time I was there. Lack of holding people accountable for rude or poor behavior to others because they don't agree with their view or ideas.

    Advice to Management

    Leadership from managers to directors to executives need leadership training to bring teams together, have consistent communication on goals and progress, and conflict resolution meaning that holding others accountable for the employees behavior towards other employees. It was rude, disrespectful, and hurtful


  5. Helpful (3)

    "Product owner"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN

    Pros

    Good office experience and environment. Collaborative smart people working there. User conference every year so you can meet face to face with customers

    Cons

    Too many hours. Very male dominated. Push products out before catching the internal team up to speed on how it works and what the operations and support process for it will be


  6. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Minnetonka, MN
    Current Employee - Regional Sales Manager in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 5 years)

    Pros

    Great pay, awesome management team

    Cons

    Lots of travel at times

    Advice to Management

    Great place to work! Couldn't have dreamed of a better job


  7. "Product Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Minnetonka, MN
    Current Employee - Product Management in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 5 years)

    Pros

    Amazing working environment and great technology

    Cons

    A little chaotic at times!

    Advice to Management

    Stay on the path that is the vision for the company and do not deviate.

  8. Helpful (6)

    "Good Environment. Have some internal chores to do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 5 years)

    Pros

    - Passionate coworkers
    - Lots of opportunity for growth (note: your career is influenced by YOU. Don't expect handholding)
    - Management hires have largely been great, lately. Struggled in the past with the "Old Guard" that was resistant to change, but the replacements have been very good and well vetted.
    - Very accepting environment.
    - Signs of improvement for what I have listed in cons.
    - Fairly competitive pay (NOTE: Only if you're coming in. see cons for more details)

    Cons

    Let me just preface by saying some of these things are heavy on my heart. For a company I enjoy working at so much, there are still some glaring vices. Unfortunately one of them is that I feel the need to write them here in order to be heard. Also, I don't yet trust that they will be acted upon.

    - I will list my number 1 frustration right here. The compensation structure is an absolute mess and I don't know that anything is being done about it. New hires in their respective roles are being paid competitively but very little is being done to retain experienced, tenured, high functioning employees. It has hit critical mass in some areas where there are systems that cannot be repaired because nobody is here anymore that had the knowledge to do anything about it.

     I've been promoted internally a number of times through my tenure (a good number of years), but there used to be an "unspoken" 9-12% increase in pay regardless of your job. I believe the new VP of HR is killing it and making progressive changes, but i'm living proof that there's still a huge problem. I now make ~$30k less than my peers that have less tenure and less industry experience. I am backfilling roles of people that have left while maintaining my current responsibilities and am making less than they did and will continue to make less than their replacements.

    PeopleNet discourages any discourse among peers regarding salary. Guys - this is toxic. You might think it is to protect morale but it is KILLING it. I'm not alone in this. This needs to be addressed or you will lose (and have already lost) valuable talent. I shouldn't have to threaten to leave to be paid fairly. Understand that this is a very dangerous behavior. GOOD people are ready to walk. Many have. The term "flight risk" is something I hear on a daily basis.

    There are departments where supervisors are getting paid less than the people they supervise due to this bubble effect we've created for ourselves.

    I was sick to my stomach when I found how much more my new-hire peers made than me. I was appalled when I was asked to stay hush-hush about it. I was devestated when I realized that nothing is being done and learned that there is a sub-culture forming of hard-working, back-bone-of-the-company employees that feel dejected by this company for the lack of compensation for their hard work.

    Advice to Management

    I understand that you have to answer to Trimble and that you have a business to run, but I think the following changes will help:

    1) Create and publish a pay bracket system. Many large companies assign values to pay brackets (Exempt 1-10 or Non-Exempt 1-10) Exempt 1 might start at 50,000 and exempt 10 would be...say 250,000. Now assign these values to titles and your job postings. Customer Manager: Exempt 1-3. Developer I: Exempt 3-5. Support: Non Exempt 2-6.

    This will allow transparency while maintaining anonymity. It also keeps you accountable. Sure. It takes your bargaining chip away, but that will earn you trust points from the employees.

    2) This is VITAL. Apply these brackets to existing positions and comp people appropriately. If this means some people get 10k bumps in pay it means 2 things. 1: You've been treating your employees poorly and this just highlights it and 2: You've gone a long way in fixing a major staffing problem.

     I will sign off with this: This company is a 4/5 star company. But it's a 4/5 star company that seems to have forgotten about it's tenured employees or has no interest in keeping them. I'm sorry to sound like a stick in the mud, but someone had to share this with you. I'm sorry that meant informing you on Glassdoor, but I don't feel safe talking about this internally without repercussions.

    PeopleNet Response

    Sep 15, 2017 – DVP, Human Resources

    Thank you for your thoughtful post and your kind words about me, I’ve been here for a year now and I love seeing all of the progress we’ve made together! I agree we have some of the best, and most... More


  9. Helpful (4)

    "Workload is completely unmanageable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at PeopleNet full-time

    Pros

    Really great coworkers and dedicated employees.

    Cons

    Severe growing pains. Far too many accounts for each customer manager to do effective work

    PeopleNet Response

    Oct 2, 2017 – Director, Customer Experience

    Thank you for the feedback. I appreciate it and it's a good opportunity for reflection and improvement.

    The Customer Manager role at PeopleNet is a challenging one as you navigate relationships... More


  10. "Great Place to Learn and Grow Professionally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at PeopleNet full-time (More than 5 years)

    Pros

    Opportunities to learn and develop professional interests
    Casual, relaxed culture
    Great management team
    Dedicated to their customers' success

    Cons

    At times it was a struggle to convince leadership to spend money on anything other than product development.


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