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PeopleNet Reviews

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Found 81 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
100%
Approve of CEO
PeopleNet CEO Thomas Fansler
Thomas Fansler
3 Ratings
Pros
Cons
  • "This is where the kids that got picked on in high school come to work that DIDNT become cops(in 3 reviews)

  • "You won’t be brought on full time; you won’t get the raise they dangle in your face, and you can/will remain a temp for over a year, making(in 2 reviews)

More Pros and Cons
  1. TSR

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time for more than 2 years

    Pros

    Peoplenet is a great company to work for, they possess an extremely positive and inclusive work culture, I am extremely proud to work here, I started as a Tsr and moved up by basically having a good mindset, showing up to work, trusting the process allowing myself to be coached and basically being a good human being. I have nothing but praise and admiration for my coworkers and the whole organization. Culture is...

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    Cons

    At this moment no cons, keep in mind though Peoplenet is a growing company so it's not perfect.

    Advice to Management

    Let's win this!

  2. Helpful (2)

    Hardware Company Trying to be a Software Company and Failing

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hopkins, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PeopleNet full-time for more than 4 years

    Pros

    There is a lot of talk about the kind of company Peoplenet (now Trimble Transportation) is. Innovative. Best-in-class. Supportive of new ideas. An industry leader working to help fleet managers and truckers. Four times a year we’d sit through the two-hour long all-hands meetings and listen to this, then turn to one another and say “Wow, wouldn’t it be great to work for a company like that?” All the good things about...

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    Cons

    Complete disconnect at all levels of the company. In my career I’ve seen silos in companies where divisions are walled off from one another, including one place where two virtually identical products were being developed for the same customer group by two separate divisions, neither knowing about the other. But hands down, this company is the most disconnected of any I have seen. C-level VPs have no idea what product...

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    Advice to Management

    Hire an outside consultancy to do an objective audit of where you stand. They will show you that your product teams are incompetent and dishonest, that developers are blindly groping in the dark, that executives and marketing are completely disconnected from what is actually happening, and that HR is doing a terrible job of acquiring and retaining talented, hardworking people. Peoplenet enjoyed a competitive advantage...

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  3. Helpful (1)

    Best Job So Far

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Technical Support Representative 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at PeopleNet full-time for more than 2 years

    Pros

    Great work environment/culture An inclusive and diverse workforce Open door policy with management Opportunities for growth/additional responsibilities Opportunities to enact change Nearly unlimited OT Coworkers are friendly I don't dread coming into work Fun Events Appropriate recognition

    Cons

    The job is labeled as entry-level but I would say although the job is entry-level that the work being done is higher than most entry-level positions. Workload can be inconsistent, which is the nature of a call center but sometimes it's unbearable when there is less staffing. Incidents are difficult Some of the metrics could be done away with Lack of consistency when it comes to promotions Hiring externally for management...

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    Advice to Management

    I won't be covering every con or thing that I think could be improved, but I did include some of the big pieces. I think specifically in the support department that it is in the best interest of TSRs to not hire externally when it comes to supervisors. I don't have a business degree or a deep knowledge of the way management positions work and are chosen, so maybe there is some benefit to hiring externally for supervisor...

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  4. Great Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time for more than 2 years

    Pros

    Growing company with a collaborative environment. Great culture, great benefits, great people.

    Cons

    There's always growing pains when a company transitions from small to large overnight. There isn't a clearly defined process or resource for everything but there are many efforts in place to improve this. Don't have many cons.

    Advice to Management

    Keep it up!

  5. Helpful (2)

    Nice culture. Everything else, eh

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PeopleNet full-time for more than 2 years

    Pros

    It has good culture. They make sure to make things fun, and reward us from time to time if the queue gets too insane (which normally, it is) with pizza. They have fun activities for holidays and customer service week, but the customer service week games never even got completed due to how busy it was. Keyword: recognition. Pay is decent, but should be more for how much work we do.

    Cons

    1. Favoritism. It is their poison here. If you are a selected favorite, congratulations. You could be hired on in (for example) September and off the phones PLUS promoted to salary pay by December. It is also a plus if you know someone in upper management or an executive, it is a guaranteed promotion no matter how hard or, should I say, not so hard you work! You will start to notice this within a month of being here....

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    Advice to Management

    Please take some time to read through my cons and make some serious changes. I know you know PeopleNet has more than enough things to work on by the constant “employee update” emails you send out. Make things change.

    PeopleNet Response

    December 21, 2018Director of Customer Support

    Thank you for taking the time to express your concerns. I appreciate the acknowledgement of our positive culture; creating a culture of engagement and fun is of utmost importance of us. We know our work is challenging and we make it a priority to help our team feel appreciated and ...

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  6. PeopleNet

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TSR in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PeopleNet for more than a year

    Pros

    Better suited for a person that has an IT background...

    Cons

    This job requires more than a Customer Service background...

    Advice to Management

    When training potential candidates, PeopleNet need to keep in mind that everyone learns and processes information differently and that your Training Curriculum should be more than 8 days. You just can’t go over information once and expect those that may have some computer background coupled with customer service to get and learn intimate details of your products to help your customers in less than 2 weeks...

    PeopleNet Response

    November 7, 2018Director of Customer Support

    Thanks for the helpful feedback! At Trimble Transportation we are always looking for ways to help our employees succeed and flourish in their roles. We are looking at implementing additional tools to help our employees extend their learning experience beyond the new hire training. ...

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  7. Helpful (3)

    Was a good place to work....

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PeopleNet full-time

    Pros

    Even with many changes the culture is still good. The people I worked with were dedicated and worked hard/played hard.

    Cons

    Getting rid of two presidents in 4 years that truly made this company what it is today was a huge mistake. No deadline is ever made. The only thing that is on time is the excuses of why they can't hit a date and what white lies the employees need to tell their customers. This company was a great company 4 years ago. Now it is a shell of itself.

    Advice to Management

    Hire more developers and hit a deadline. Stop making excuses.

  8. A great company to work for

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PeopleNet full-time for more than 6 years

    Pros

    PeopleNet is a growing company and it was exciting to the the changes over my time there. The people are great and dedicated. Personally for me the two best things at PeopleNet were the local company culture and the work life balance. During my time at PeopleNet my family and I has suffered a tragic event and the way the whole company stood with me was nothing short of incredible. My honest opinion is that no...

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    Cons

    Depending on the department there can be a lack of professional advancement opportunities.

    Advice to Management

    Keep the local culture in place as you grow and align more with Trimble.

  9. Systems Administrator

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Administrator in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PeopleNet full-time for more than 4 years

    Pros

    People. Management, Staff are all easy to get along with, a family of co-workers. Management is always in focus of your career development.

    Cons

    More technical training to phone support staff.

    Advice to Management

    Great Job!

  10. Helpful (1)

    Great company to work for, but not friendly to minorities

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at PeopleNet full-time

      Pros

      Company with great opportunities

      Cons

      Very high turnover rate for minorities (over 50%). Whether separation voluntary or involuntary, this is indicative of the fact the PeopleNet is not friendly to minorities

      Advice to Management

      Foster an environment of diversity and inclusion, where minorities will feel welcome and their dignity respected. But also, get to realize that different does not mean deficient.

    Found 81 reviews