PeopleNet Reviews | Glassdoor

PeopleNet Reviews

Updated September 22, 2017
63 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Brian McLaughlin
26 Ratings

63 Employee Reviews

Sort: PopularRatingDate

Pros
  • Very supportive of work life balance (in 9 reviews)

  • Lots of opportunity for growth (note: your career is influenced by YOU (in 4 reviews)

Cons
  • Third, the work-life balance is pretty terrible (in 4 reviews)

  • Very fast paced and a fair amount of politics (in 3 reviews)

More Pros and Cons

  1. "Great Place to Learn and Grow Professionally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at PeopleNet full-time (More than 5 years)

    Pros

    Opportunities to learn and develop professional interests
    Casual, relaxed culture
    Great management team
    Dedicated to their customers' success

    Cons

    At times it was a struggle to convince leadership to spend money on anything other than product development.


  2. "Workload is completely unmanageable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at PeopleNet full-time

    Pros

    Really great coworkers and dedicated employees.

    Cons

    Severe growing pains. Far too many accounts for each customer manager to do effective work

  3. "Good Environment. Have some internal chores to do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 5 years)

    Pros

    - Passionate coworkers
    - Lots of opportunity for growth (note: your career is influenced by YOU. Don't expect handholding)
    - Management hires have largely been great, lately. Struggled in the past with the "Old Guard" that was resistant to change, but the replacements have been very good and well vetted.
    - Very accepting environment.
    - Signs of improvement for what I have listed in cons.
    - Fairly competitive pay (NOTE: Only if you're coming in. see cons for more details)

    Cons

    Let me just preface by saying some of these things are heavy on my heart. For a company I enjoy working at so much, there are still some glaring vices. Unfortunately one of them is that I feel the need to write them here in order to be heard. Also, I don't yet trust that they will be acted upon.

    - I will list my number 1 frustration right here. The compensation structure is an absolute mess and I don't know that anything is being done about it. New hires in their respective roles are being paid competitively but very little is being done to retain experienced, tenured, high functioning employees. It has hit critical mass in some areas where there are systems that cannot be repaired because nobody is here anymore that had the knowledge to do anything about it.

     I've been promoted internally a number of times through my tenure (a good number of years), but there used to be an "unspoken" 9-12% increase in pay regardless of your job. I believe the new VP of HR is killing it and making progressive changes, but i'm living proof that there's still a huge problem. I now make ~$30k less than my peers that have less tenure and less industry experience. I am backfilling roles of people that have left while maintaining my current responsibilities and am making less than they did and will continue to make less than their replacements.

    PeopleNet discourages any discourse among peers regarding salary. Guys - this is toxic. You might think it is to protect morale but it is KILLING it. I'm not alone in this. This needs to be addressed or you will lose (and have already lost) valuable talent. I shouldn't have to threaten to leave to be paid fairly. Understand that this is a very dangerous behavior. GOOD people are ready to walk. Many have. The term "flight risk" is something I hear on a daily basis.

    There are departments where supervisors are getting paid less than the people they supervise due to this bubble effect we've created for ourselves.

    I was sick to my stomach when I found how much more my new-hire peers made than me. I was appalled when I was asked to stay hush-hush about it. I was devestated when I realized that nothing is being done and learned that there is a sub-culture forming of hard-working, back-bone-of-the-company employees that feel dejected by this company for the lack of compensation for their hard work.

    Advice to Management

    I understand that you have to answer to Trimble and that you have a business to run, but I think the following changes will help:

    1) Create and publish a pay bracket system. Many large companies assign values to pay brackets (Exempt 1-10 or Non-Exempt 1-10) Exempt 1 might start at 50,000 and exempt 10 would be...say 250,000. Now assign these values to titles and your job postings. Customer Manager: Exempt 1-3. Developer I: Exempt 3-5. Support: Non Exempt 2-6.

    This will allow transparency while maintaining anonymity. It also keeps you accountable. Sure. It takes your bargaining chip away, but that will earn you trust points from the employees.

    2) This is VITAL. Apply these brackets to existing positions and comp people appropriately. If this means some people get 10k bumps in pay it means 2 things. 1: You've been treating your employees poorly and this just highlights it and 2: You've gone a long way in fixing a major staffing problem.

     I will sign off with this: This company is a 4/5 star company. But it's a 4/5 star company that seems to have forgotten about it's tenured employees or has no interest in keeping them. I'm sorry to sound like a stick in the mud, but someone had to share this with you. I'm sorry that meant informing you on Glassdoor, but I don't feel safe talking about this internally without repercussions.

    PeopleNet Response

    Sep 15, 2017 – DVP, Human Resources

    Thank you for your thoughtful post and your kind words about me, I’ve been here for a year now and I love seeing all of the progress we’ve made together! I agree we have some of the best, and most... More


  4. "Work in Progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Neutral Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (Less than a year)

    Pros

    - Great co-workers: the teams love to collaborate and learn new technology, it's fairly easy to find a group of people to be friendly with
    - Flexible work environment: WFH, flexible hours, etc
    - Easy to access leadership: easy to find them and talk to them to give feedback (but don't expect to necessarily see action based on this.
    - They have been working to fix some of the problems identified in the engagement survey (lack of trust and accountability)
    - They are taking steps to make sure employees know they are appreciated, but need to make sure it's not a one-time thing, and continue to be consistent and transparent in plans and progress on their improvement plans. Lack of consistency causes a lack of trust.

    Cons

    - The disconnect between what senior leadership says and what the teams do is pretty big.
    - At one point they tried to tell us that 'there are no politics in our office' when in reality most of senior leadership are (white, male) friends from the transportation industry, so breaking through that glass ceiling is nearly impossible for people outside that social circle, and creating good change is difficult. There are politics in every office that impact people differently; blatantly ignoring that fact shows a lack of self-awareness that is concerning.
    - other reviews have said this, but it feels like a fraternity, rather than a family. There's a distinction that I'm not sure senior leadership is getting.
    - This is a white, male dominated business & industry which makes it hard for women or people of color to move up in management or leadership. Diversity & equality is something that needs to be prioritized deliberately in everything from hiring, pay, raises, promotions, team leadership, SME, and management, there's a lot of room for improvement.
    - With the engagement survey, there is a lack of trust in leadership... Every team did an exercise where we were asked how WE could fix that. Unfortunately, individual teams cannot create trust in leadership. Leadership needs to prove over and over that they can be trusted and show respect for the employees in order to build that trust.

    Advice to Management

    Consistently show your employees that they are valued and respected, in the way that motivates them because it's different for everyone. Have ONE #1 priority project, and make sure that it gets the resources needed. Everything can't be #1, so you have to decide what resources to put on which projects so that we meet our goals. We are spread too thin right now, and projects are suffering because of it.

    PeopleNet Response

    Aug 2, 2017 – President

    Thank you for the candid feedback. I wanted to personally address a few of the topics mentioned. First and foremost, our employees are our most valuable asset. We try to show this through... More


  5. Helpful (4)

    "Agressive, Rude, Disrespectful clients + dishonest Supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Minnetonka, MN
    Former Employee - Tech Support Representative in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PeopleNet (Less than a year)

    Pros

    Tech Support team are great (most of them)

    Cons

    You will deal with aggressive drivers, disrespectful management(clients), rude techs every single day. 100% Stress every single day. Management - One of the awful management I`v ever seen. I`v seen supervisors chilling, surfing online while reps accepting the calls without stop for 4-5 hours. You`ll deal with the supervisors that will be late to training, because she is so boreeeeed to work and will explain whole Right Now(Main System) system within 10 minutes instead of 45 min. Most important, if you looking for career, be sure you know someone from the management or different department, else you`ll stuck at the same position. This is 100% true. WORTH EXPERIENCE.

    Advice to Management

    You need to talk to your supervisors, maybe they want to quit. Just let you know, most of the supervisors are USELESS.

    PeopleNet Response

    Aug 28, 2017 – Director of Customer Support

    I am sorry to hear that you didn’t have a better experience while you were with PeopleNet.

    We have a lot of respect for our customers and the challenging work that they do every day. We pride... More


  6. Helpful (2)

    "Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Doesn't Recommend
    Disapproves of CEO

    I worked at PeopleNet full-time (More than 3 years)

    Pros

    Five word minimum. None. Sorry.

    Cons

    Lots of finger pointing

    Hardware development management was non existent. Virtually all development was outsourced and poorly monitored by senior management. Line staff was left to clean up large volumes of returns.

    Immature managers who had no business in leadership roles

    Frat boy senior management

    Ineffective HR

    PeopleNet Response

    Jun 26, 2017 – President

    I am sorry to hear that you didn’t have a better experience while you were with PeopleNet. Growing at the pace in which we are, it isn’t surprising that we have some work to do and some areas to... More


  7. "Great Company with Positive Future Path"

    StarStarStarStarStar
    Current Employee - Technical Support Representative in Minnetonka, MN
    Current Employee - Technical Support Representative in Minnetonka, MN

    I have been working at PeopleNet full-time (Less than a year)

    Pros

    - Great company culture
    - Very supportive of work life balance
    - Benefits are on point

    Cons

    - Nothing bad to say

    Advice to Management

    Keep it up!

  8. "Good place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is a lot of opportunity to try new, innovative ideas.

    Cons

    Executives some times lack cohesive message to employees.

    Advice to Management

    Listen to what your employees need, communicate as a team and execute.


  9. Helpful (2)

    "Used to be amazing! Many of the best people have left."

    StarStarStarStarStar
    Current Employee - TSR in Minnetonka, MN
    Current Employee - TSR in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PeopleNet full-time (More than 8 years)

    Pros

    For the most part peoplenet has an amazing Set of people to work with.

    Cons

    Learning the politics and navigating the superficial and condescending attitudes portrayed. Particularly when illness strikes.

    Advice to Management

    There are folks in certain managerial/supervisory positions that are jealous of those they manage. This has cost peoplenet a mass of business due to the possibilities that may have been.

    PeopleNet Response

    May 5, 2017 – Vice President, Customer Experience

    Firstly, thank you for your tenure! At PeopleNet, we know how competitive the marketplace can be and it means so much to us that an employee would demonstrate this kind of loyalty. I am disheartened... More


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Minnetonka, MN
    Current Employee - TSR in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PeopleNet full-time (More than a year)

    Pros

    Growing company & there are a lot of opportunities to learn new skills

    Cons

    Lots of changes going on at once

    Advice to Management

    Doing a great job. Keep it up


Showing 63 of 66 reviews
Reset Filters