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    Pep Boys Reviews

    Updated May 24, 2017
    540 reviews

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    Full-time Part-time
    2.7
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Brent Windom
    57 Ratings

    540 Employee Reviews

    Sort: Popular Rating Date
    Pros

    • You can learn a lot about cars parts and much more (in 17 reviews)

    • Good sales opportunity and good work/life balance (in 12 reviews)

    Cons

    • Need better communication between employees and upper management (in 29 reviews)

    • even worse for regular techs, they get paid 17 an hour flat rate (in 16 reviews)

    More Pros and Cons

    1. "asst service manager"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Asstt Manager in Petersburg, VA
      Current Employee - Asstt Manager in Petersburg, VA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Pep Boys full-time (Less than a year)

      Pros

      good enviroment to work good team member

      Cons

      not having easy access to employee benifits

      Advice to Management

      work on inproving working relationship with team members

    2. "Manager"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in Bridgeview, IL
      Current Employee - Store Manager in Bridgeview, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pep Boys full-time (More than 5 years)

      Pros

      Great company to work for. Paid back with a focus on customer service. Competitive pay with room to grow with the company.

      Cons

      I would say not enough developing of talent. He engine that applies no matter the attitude they bring to the team.

      Advice to Management

      Pick your employees lightly. More than one interview is needed to have a great group of individuals that want to learn and grow.

    3. Helpful (1)

      "3 stars because of my team"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Philadelphia, PA
      Current Employee - Anonymous Employee in Philadelphia, PA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      The people I work with are great. They are professional and always get the job done without complaining.

      Cons

      There is no real decision making. We come up with a solid strategy only to scrap it before we place the plan in motion. Too many "yes"people and not enough communication. The blame game is a constant theme. People are severely overworked and underpaid. No opportunity for growth

      Advice to Management

      Come up with a solid business plan or this company will not make it. Try to be more transparent and understanding when it comes to your employees.

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Great company overall very High turnover"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Customer Service Manager in Las Vegas, NV
      Former Employee - Store Customer Service Manager in Las Vegas, NV
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Pep Boys full-time (More than a year)

      Pros

      Loyal customer base makes the Ability to meet KPI's obtainable.

      Cons

      High turnover rate. Pay is not were it should be considering the multiple hats and responsibilities management can end up with at the drop of a dime.

      Advice to Management

      Increase Management pay intergrate new training models and new obtainable KPMs. Discover competency based operations, and innovate the business process by incorporating new technology.

    5. Helpful (1)

      "Terrible Company to Work For"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Philadelphia, PA
      Former Employee - Store Manager in Philadelphia, PA
      Doesn't Recommend
      Negative Outlook

      I worked at Pep Boys full-time (More than 3 years)

      Pros

      Good co-workers, decent health care

      Cons

      Terrible pay, Overbearing abusive management

      Advice to Management

      Hire better district management. Pay store and shop managers what they are worth to stop such high turnover

    6. Helpful (1)

      "Pep Boys Corporate Office - Layout Technician Salary"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Layout Technician in Philadelphia, PA
      Former Employee - Layout Technician in Philadelphia, PA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Pep Boys full-time (More than 3 years)

      Pros

      Some of my coworkers were nice.

      Cons

      Most of the people there were intolerable...bullies and cliques. Not very organized.

    7. Helpful (2)

      "Well??"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Lead Master Technician in Riverview, FL
      Former Employee - Lead Master Technician in Riverview, FL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Pep Boys full-time (More than 3 years)

      Pros

      ASE's were paid for. Incentives were Good until new take over. Vacation time. Pay. Corporate personnel in Philly are pleasant.

      Cons

      Work schedule sucked. Mechanics are ok at best that are hired. Unless you have experience, you are considered crap. And unless you kiss but, you are crap. Upper mangement are WAYYYY OVER PAID IDIOTS who know nothing about cars and the equipment used to repair them.

      Advice to Management

      Nothing to say. Technicians aren't monkeys. Pay them better.

    8. "Retail Sales Associate"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Hamburg, NY
      Current Employee - Retail Sales Associate in Hamburg, NY
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Pep Boys part-time (More than 3 years)

      Pros

      Face paced at times, flexible banker hours. Some employees and management are enjoyable to work with as a team. Not many pros.

      Cons

      Where to start, micro managed, no one does what their told by management, paid min wage to to more work then your paid for. No room for growth like advertised in training. Employee discount stinks when the online discount is better 99% of the time.

      Advice to Management

      Hire more employees, stop micro management, throw your employees a bone once in a while.

    9. "Nice Job/Career"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Store Manager in New Castle, DE
      Current Employee - Assistant Store Manager in New Castle, DE
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Pep Boys full-time (Less than a year)

      Pros

      Good pay, Opportunity for advancement, Good employees/co-workers

      Cons

      Long hours, Strict upper management

    10. Helpful (1)

      "Don't waste your time here."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Order Picker in Plainfield, IN
      Former Employee - Order Picker in Plainfield, IN
      Doesn't Recommend
      No opinion of CEO

      I worked at Pep Boys full-time (Less than a year)

      Pros

      Money to pay your bills.

      Cons

      Poor management that instead of trying to help employees improve simply vaguely threatens to fire "underperforming employees" at every pre-shift meeting. Also, the time you get off varies so it's difficult to have a social life.

      Advice to Management

      Threatening employees does not motivate them, it creates a toxic work environment.

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