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Pep Boys

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Pep Boys

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Pep Boys Reviews

Updated Dec 1, 2022

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Found 1,287 of over 1K reviews
3.0
49% Recommend to a Friend
50% Approve of CEO

Found 1,283 of over 1K reviews

3.0
49%
Recommend to a Friend
50%
Approve of CEO
Pep Boys President and CEO Brian Kaner (no image)
Brian Kaner
63 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Pep Boys and is not affected by filters.

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  1. 5.0
    Current Employee

    Great place to work

    Oct 17, 2022 - Asst Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits understanding boss and the company is all about you being able to have a life outside of work.

    Cons

    Customers yelling at you over something you had no control over and or being mad you can’t find them in the system because they didn’t purchase it with you.

    Be the first to find this review helpful
  2. 3.0
    Current Employee

    Monotonous

    Oct 18, 2022 - General Service Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good People, very laid back, very willing too help and won't put you down. Positive environments at times and just all-round good experience so far.

    Cons

    Very Monotonous. Trying too meet near impossible criterias such as "productivity" while yet being stacked with work from other coworkers who won't finish their job. Often times taking care of the work no one will, or wants too do and often being chosen too do anything else, being pulled away from current job to handle something so miniscule, or something very capably possible by a service writer or manager. Often times will also be only one found cleaning restrooms and the store and picking up after the rest while only so few put in the effort too help unless otherwise. GST get the the grunt work and all around work of everything unnecessary or the stuff no one else wants or "Can" do. This sounds like a major complaint but it's not suited for one person to be doing everything when it's so heavily focused on "teamwork" as well.

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  4. 3.0
    Current Employee

    Good to start

    Nov 30, 2022 - Automotive Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to learn and gain experience

    Cons

    You can't make real money unless your selling team is top notch .

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  5. 1.0
    Former Employee, more than 1 year

    Awful Company

    Sep 27, 2022 - Corporate in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was decent and they allow some remote work

    Cons

    Management- Terrible there’s no loyalty and they lack clear and meaningful transparency with their teams. They are not a remote first company so they struggle with relaying information and team building. They have no incentives and don’t care about their employees growth. Retention- They do not pay well for employees not in corporate roles and expect you to work yourself to death. Employees notice this right away and fly out the door. Work Life Balance- Does not exist they want you to work and work and work and are proud of employees who take no days off and use no pto. They blame employees for why the company has retention issues instead of becoming a better company. Very stressful environment. Diversity and inclusion- Does not exist Benefits- pay is okay, 90 days for benefits to kick in, no 401k match, terrible pto, no sick days, no personal days,

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    1 person found this review helpful
  6. 3.0
    Current Employee, more than 3 years

    Things are far fromperfect but the grass ain't greener elsewhere

    Oct 23, 2022 - Service Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary is extremely competitive. Advancement opportunities.

    Cons

    Long hours. Hard to find employees. Never get to take your paid time off and don't get paid for it when you lose it. Raises never happen when they should. Covid saw the lose of any company match for 401k. New employees make more then experienced.

    Continue reading
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  7. 4.0
    Current Employee

    manager training and qualifications

    Nov 6, 2022 - Master Technician in Round Lake, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    co workers when they had employee training training

    Cons

    management , service writers that had no experience

    Continue reading
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  8. 4.0
    Former Employee

    Great Place to Start!

    Nov 6, 2022 - Commercial Driver / Commercial Account 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to start your work career. Can learn useful skills, etc.

    Cons

    It's what you make of it. None.

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  9. 3.0
    Current Employee, less than 1 year

    Decent job

    Oct 30, 2022 - Customer Service Representative in Cicero, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Multiple ways to earn income (commisions and rewards points)

    Cons

    Disorganized workplace and heavily reliant on invoming customers.

    Continue reading
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  10. 3.0
    Former Employee, more than 1 year

    Decent

    Nov 1, 2022 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Expertise of the Automotive Technician at the Company. Discounts on Parts

    Cons

    Competition between workers for customers.

    Continue reading
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  11. 2.0
    Former Employee, more than 1 year

    Bad management

    Nov 25, 2022 - Payroll Analyst in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay, remote work, benefits, time off

    Cons

    Assistant Director, micro management, stress, training

    Be the first to find this review helpful
Viewing 1 - 10 of 1,283 Reviews
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Pep Boys Reviews FAQs

Pep Boys has an overall rating of 3.0 out of 5, based on over 1,326 reviews left anonymously by employees. 49% of employees would recommend working at Pep Boys to a friend and 30% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has been stable over the past 12 months.

49% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pep Boys 2.4 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Pep Boys to be career development, benefits, coworkers and the cons to be senior leadership, management, compensation.

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Glassdoor has 1,326 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.