Pep Boys Reviews | Glassdoor

Pep Boys Reviews

Updated October 17, 2017
116 reviews

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4.0
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Brent Windom
17 Ratings

116 Employee Reviews

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Pros
  • You can learn a lot about cars parts and much more (in 18 reviews)

  • Good sales opportunity and good work/life balance (in 13 reviews)

Cons
  • Need better communication between employees and upper management (in 29 reviews)

  • No Health insurance, minimum wage for long hours , very dangerous (in 20 reviews)

More Pros and Cons

  1. "customer advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pep Boys part-time

    Pros

    friendly co workers
    chance for advancement

    Cons

    the pay is low
    changing hours

    Advice to Management

    more pay
    more hours


  2. "They need to find a direction and stick to it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager
    Current Employee - Commercial Manager
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pep Boys full-time (More than 3 years)

    Pros

    Great people to work with in the company. Love the industry and the people I met along the way.

    Cons

    Since the buyout by Icahn Automotive the company has lost it's identity and what made it great to begin with. Lot of bad decision in the last decade have left it lost and a lack of focus on the customer. There are quite a few bad apples that should not be employed there and put up a bad image for the company. The Senior leadership is so far detached from the "boots on the ground" they make uneducated decisions.

    Advice to Management

    Listen to and take care of your people. Far to many people are disgruntled and are getting by with mediocre performances in customer service and execution which in turn affect your sales.

  3. "mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tucson, AZ
    Former Employee - Manager in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pep Boys full-time (More than 8 years)

    Pros

    ok ok ok ok ok ok

    Cons

    sold company to investor customers not of importance

    Advice to Management

    customers are what keeps you open


  4. "Good Job for Mechanics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pep Boys full-time

    Pros

    great pay for MECHANICS only and a lot of hours to be flagged

    Cons

    Service advisors make hardly any money for the time they work. GST get hourly plus flat rate, but you have to work pretty hard to meet the flat rate times for GST jobs.


  5. "Retail parts manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raynham, MA
    Current Employee - Anonymous Employee in Raynham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pep Boys full-time (More than 8 years)

    Pros

    Always learning, and moving and growing

    Cons

    More spiffs as a manager

    Advice to Management

    Stay focused


  6. "Commercial Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales Manager in Sterling Heights, MI
    Former Employee - Commercial Sales Manager in Sterling Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pep Boys (Less than a year)

    Pros

    Discounts on parts and services. Working with some knowledgeable people who can really help you grow as an employee.

    Cons

    Very few responses from corporate when issues do arise.

    Advice to Management

    Show appreciation to the employees that give 110% every day.


  7. "PIR Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys part-time

    Pros

    Good management, pleasant work experience

    Cons

    Location was very under staffed

  8. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pep Boys part-time

    Pros

    There was room for advancement.

    Cons

    Everyone starts out with part time hours.


  9. Helpful (1)

    "Review as service manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys full-time

    Pros

    Good training
    Good resources to make your store successful

    Cons

    Push sales
    Not a good base pay doubled salary at competitor


  10. "Sales & Commercial Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Piscataway, NJ
    Current Employee - Anonymous Employee in Piscataway, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at Pep Boys part-time (More than 3 years)

    Pros

    Flexibility is great especially for students.

    Cons

    Pay is not very great average even after a while.


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