Pep Boys Reviews | Glassdoor

Pep Boys Reviews

Updated July 18, 2017
559 reviews

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559 Employee Reviews

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Pros
  • You can learn a lot about cars parts and much more (in 18 reviews)

  • Good sales opportunity and good work/life balance (in 12 reviews)

Cons
  • Need better communication between employees and upper management (in 29 reviews)

  • Long hours ,days off are not together (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bridgeview, IL
    Current Employee - Store Manager in Bridgeview, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pep Boys full-time (More than 5 years)

    Pros

    Great company to work for. Paid back with a focus on customer service. Competitive pay with room to grow with the company.

    Cons

    I would say not enough developing of talent. He engine that applies no matter the attitude they bring to the team.

    Advice to Management

    Pick your employees lightly. More than one interview is needed to have a great group of individuals that want to learn and grow.


  2. Helpful (2)

    "3 stars because of my team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people I work with are great. They are professional and always get the job done without complaining.

    Cons

    There is no real decision making. We come up with a solid strategy only to scrap it before we place the plan in motion. Too many "yes"people and not enough communication. The blame game is a constant theme. People are severely overworked and underpaid. No opportunity for growth

    Advice to Management

    Come up with a solid business plan or this company will not make it. Try to be more transparent and understanding when it comes to your employees.

  3. "asst service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Petersburg, VA
    Current Employee - Assistant Manager in Petersburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pep Boys full-time (Less than a year)

    Pros

    good enviroment to work good team member

    Cons

    not having easy access to employee benifits

    Advice to Management

    work on inproving working relationship with team members


  4. "Trust and communication is no good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanic/Service Advisor in Newark, DE
    Former Employee - Mechanic/Service Advisor in Newark, DE
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pep Boys (Less than a year)

    Pros

    Depending where your located work is always good and easy flow.

    Cons

    Direct complaints to you can get your fired instantly. No matter who you are or how long you have been there.

    Advice to Management

    Communicate with your employees. Talk about the situation, that goes for corporate too, if your going to step in, do it in a helping manner. If that certain employee is not willing to better his Waze then yes take action but if everybody says that person is a hard worker and is always on time and such, take a moment to identify the cause, and give chances to those who do the company right.


  5. "Great company overall very High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Customer Service Manager in Las Vegas, NV
    Former Employee - Store Customer Service Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pep Boys full-time (More than a year)

    Pros

    Loyal customer base makes the Ability to meet KPI's obtainable.

    Cons

    High turnover rate. Pay is not were it should be considering the multiple hats and responsibilities management can end up with at the drop of a dime.

    Advice to Management

    Increase Management pay intergrate new training models and new obtainable KPMs. Discover competency based operations, and innovate the business process by incorporating new technology.


  6. Helpful (1)

    "Terrible Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Philadelphia, PA
    Former Employee - Store Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Pep Boys full-time (More than 3 years)

    Pros

    Good co-workers, decent health care

    Cons

    Terrible pay, Overbearing abusive management

    Advice to Management

    Hire better district management. Pay store and shop managers what they are worth to stop such high turnover


  7. Helpful (2)

    "Pep Boys Corporate Office - Layout Technician Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Layout Technician in Philadelphia, PA
    Former Employee - Layout Technician in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pep Boys full-time (More than 3 years)

    Pros

    Some of my coworkers were nice.

    Cons

    Most of the people there were intolerable...bullies and cliques. Not very organized.

  8. Helpful (2)

    "Well??"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Master Technician in Riverview, FL
    Former Employee - Lead Master Technician in Riverview, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pep Boys full-time (More than 3 years)

    Pros

    ASE's were paid for. Incentives were Good until new take over. Vacation time. Pay. Corporate personnel in Philly are pleasant.

    Cons

    Work schedule sucked. Mechanics are ok at best that are hired. Unless you have experience, you are considered crap. And unless you kiss but, you are crap. Upper mangement are WAYYYY OVER PAID IDIOTS who know nothing about cars and the equipment used to repair them.

    Advice to Management

    Nothing to say. Technicians aren't monkeys. Pay them better.


  9. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Hamburg, NY
    Current Employee - Retail Sales Associate in Hamburg, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Pep Boys part-time (More than 3 years)

    Pros

    Face paced at times, flexible banker hours. Some employees and management are enjoyable to work with as a team. Not many pros.

    Cons

    Where to start, micro managed, no one does what their told by management, paid min wage to to more work then your paid for. No room for growth like advertised in training. Employee discount stinks when the online discount is better 99% of the time.

    Advice to Management

    Hire more employees, stop micro management, throw your employees a bone once in a while.


  10. "Nice Job/Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in New Castle, DE
    Current Employee - Assistant Store Manager in New Castle, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pep Boys full-time (Less than a year)

    Pros

    Good pay, Opportunity for advancement, Good employees/co-workers

    Cons

    Long hours, Strict upper management


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