Peppercomm Reviews | Glassdoor

Peppercomm Reviews

Updated February 14, 2017
34 reviews

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3.5
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Steve Cody and Ed Moed
13 Ratings

34 Employee Reviews

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  1. "Amazing support at every level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Peppercomm full-time (More than 3 years)

    Pros

    - I wholly love the people I work with: my superiors, my peers, my juniors. People here genuinely care about one another, and teams are supportive, rather than competitive or toxic. Directors will take over Associates' work if they have more time or means. I've never felt abandoned.
    - It really is an "entrepreneurial" environment. But since that's confusing, here's my translation: The people that succeed here are the one's that speak up and say, "XXX is really interesting and we should be doing this," or, "I care about XXX and want to carve out a career for myself focused on that." Take charge and find the whitespace in the agency. Fill it and you make yourself more valuable.
    - The agency as a whole is pretty reasonable with personal requests. The answer is generally "yes," if it makes sense. Need to take a class on [insert cool industry trend]? Okay, tell us how it will benefit the agency. Need to spend an extra day working from home because you can't function on XYZ project in a loud environment? Rock on.

    Cons

    - The work itself isn't always the most exciting or impactful (depend on your clients), but I find that makes for a really easy work-life split.
    - There are cliques, but the environment is still very much inclusive. Some people have been working together for more than a decade. To me, it makes sense that they'll be closer with one another than with others. That doesn't mean they aren't open to grabbing a coffee. Ask and you shall receive.

    Advice to Management

    Not all mid-level managers are cut out to be direct managers. Don't cripple a young professional's career by placing them with a poor advocate of a manager.


  2. "Entrenched management, hypocritical/forced culture of fun, lack of opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peppercomm full-time (More than 3 years)

    Pros

    Decent work/life balance
    Work from home flexibility

    Cons

    If you have to tell everyone what a fun, great place to work, then it's probably not. "Fun" culture is forced and not organic.
    Terrible for senior executives who aren't part of inside circle.
    No clear direction of management.
    Compensation is low compared to its peers
    No end-of-year bonus. Promise of incentive, performance bonus, but reserved for favorites, not based on actual work.
    Lack of people with actual domain experience.

    Advice to Management

    -Buy some of the partners out. Senior management is coasting and not contributing to future of the company.
    -Spend money on good senior people or pay junior people more so they don't leave so quickly


  3. "Senior AE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Ae in New York, NY
    Former Employee - Senior Ae in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peppercomm full-time (More than a year)

    Pros

    It is a fast-paced environment and you learn a lot. I feel very fortunate to have worked there. I worked very hard for the two years I was there and got promoted/recognized.

    Cons

    There is some favoritism from management, and cliques in the workplace. It can be demoralizing at times when you work hard, but don't feel like you're being appreciated.

    Advice to Management

    Keep showing your high performers recognition.


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  5. Helpful (1)

    "Great place to learn the business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in New York, NY
    Former Employee - Senior Account Executive in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Peppercomm full-time (More than a year)

    Pros

    Fast-paced environment means that you learn a ton, and that you have to be good. The result is that most people around you are good too, which makes for a dynamic atmosphere full of creative ideas.

    Cons

    Everyone has to work on tough accounts, and there is some favoritism in the environment. Some Directors (and up) are easier to work with than others.

    Advice to Management

    Keep cultivating good talent, and listening to your employees. Let people work on projects outside of their regular workload; it keeps people fresh.

    Peppercomm Response

    Nov 22, 2016

    Thank you for the kind words and constructive feedback. We agree with a lot of it and continue to work to improve in the areas that you raise in your review. It’s an evolutionary process but I can ... More


  6. "The Best People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peppercomm (More than a year)

    Pros

    Peppercomm is an integrated marketing and communications agency that prides itself on its culture. The staff is exceptionally kind, the benefits are good, and the work-life balance is good for this industry, even in creative. I really loved my year here, had a tremendous amount of respect for my colleagues, and would have stayed had a different opportunity not taken me out of the industry entirely.

    Cons

    Organization is very top heavy so junior to mid-level employees need to be extra savvy is they want real power or opportunities. Also, a few partners seem unwilling to change and are consequently being relegated to the past.

    Advice to Management

    This ain't Bible camp. More drinks, please!


  7. Helpful (3)

    "Great, if you're in the inner circle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peppercomm full-time

    Pros

    Good work/life balance
    Lots of fun culture activities, free food, etc.
    Good benefits and work from home flexibility

    Cons

    Business priorities seemed to constantly change
    Poor talent management/training
    Very vertical organization, so majority of work falls to junior employees (this is both good and bad)
    Difficult to get promoted if you're not in the inner circle (i.e., one of the management's favorites)

    Advice to Management

    Make the agency more inclusive to outside opinions and ideas. Just because something has worked for 20 years, doesn't mean it'll work for the next 20 years (or even the next 1-2 years). Can't just coast on previous success and expect clients to keep coming in.

    Peppercomm Response

    Sep 12, 2016 – Co-founder and CEO

    Happy to hear you enjoyed Peppercomm’s culture and benefits while you were here. We work hard to excel in those areas and it’s nice to know it is working. Like any company, Peppercomm rewards the ... More


  8. Helpful (2)

    "Needs new management team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peppercomm full-time (More than a year)

    Pros

    Some amazing talent in all levels, but this could be said of most any place.

    Cons

    Leadership. Beyond the president, the entire management team should be replaced. All have been there forever and a few even returned after leaving since they figured out they don't need to have new ideas or actually "work" at pcomm. Most are moms who almost always works at home and bark orders. They are so used to the pcomm way, they have no tools to think outside the box. The head of "culture" has never even worked anywhere else! None of this mgmt team would survive five minutes in a real agency. They are outdated and need some new ideas.

    Advice to Management

    Time to let at least some of the senior mgmt team go. Just because they have been there for 15 years doesn't mean they are good!

    Peppercomm Response

    Jan 3, 2017 – CEO

    We couldn’t agree with you more about the amount and quality of talented professionals at Peppercomm across all levels of the company. To offer another perspective on our management team – many ... More


  9. Helpful (2)

    "Departures continuing..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid Level in New York, NY
    Current Employee - Mid Level in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A few people who care about giving someone a chance to take on more responsibility.

    Cons

    VERY incestuous inner core of 3-4 long time senior execs, including the so-called head of financial services, and ZERO movement/growth/fresh ideas in this group. Even JK the fin svc head came running back after leaving for 15 minutes about a dozen years ago. Client losses and consistent inability to win new business has made it a very depressing place to work.

    Advice to Management

    Find a buyer and put the rest of us out of our misery!


  10. Helpful (2)

    "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    I have been working at Peppercomm full-time (Less than a year)

    Pros

    Pepperomm has an amazing welcoming culture. I love the fact that you are able to be entrepreneurial and create your own career path.

    Cons

    More PTO days to give off.

    Advice to Management

    Keep up the great work.


  11. "Summer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Opportunity to gain real-life PR experience and work with fun, big-name clients across industries
    - Formal internship program with helpful trainings and workshops
    - Nice co-workers who like interns, know how to include you, and encourage you to challenge yourself
    - Fully-stocked kitchen with healthy options
    - Lunch ordered in for office several times per month
    - Fun events and regular happy hours with co-workers
    - Mostly casual dress code

    Cons

    - Workload and the number of accounts (5-6+) can be overwhelming at times
    - No overtime pay or paid sick/vacation days
    - Outdated, slow technology can be frustrating
    - Low pay for cost of living

    Advice to Management

    The internship program is a great opportunity to learn! I would suggest offering more competitive pay as well as paid time off. Many nearby companies offer these attractive benefits.



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