Peppercomm Reviews | Glassdoor

Peppercomm Reviews

Updated August 30, 2017
40 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Cody and Ed Moed
15 Ratings

40 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (4)

    "Great place to learn the ropes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Peppercomm full-time (More than 3 years)

    Pros

    Culture, inclusivity, approachability of leadership, ability to be recognized for work and chart a unique career path within the organization. Most team members genuinely care about each other and work well together.

    Cons

    Staffing issues can take time to address.
    Technology, especially telecommuting software, could be better with more reliable equipment and greater access to a variety of devices.

    Advice to Management

    Keep the open-door policy, and constantly remind employees they can talk to anyone at any time. For more shy employees, be more proactive at extending an invitation to grab a coffee, lunch or chat. This was done in the past to much success but has fallen by the wayside. Senior leaders reaching out makes more junior employees feel valued and that their opinions matter.


  2. Helpful (4)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peppercomm full-time

    Pros

    Some good people who work here, but theyre the ones that don't have enough pull.

    Cons

    Disorganization leaves many spinning their wheels. The company has been restructuring for some time and it's leaving people more confused about their roles.

    Advice to Management

    Look at yourselves because you have and will continue to lose smart and capable staff across all levels.

  3. Helpful (7)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peppercomm full-time

    Pros

    There are some great people who work here and know what they're doing. If you're lucky enough to work with them, that's good, but only makes the place tolerable.

    Cons

    Half of leadership acts like bullies to those junior to them. Some of the partners are still so involved with accounts because they are themselves afraid of being let go since they can't bring in new business and also don't want more junior people to move up. These people are threatened by change and are unable to mentor those rising.
    HR ineffective.
    Morale is so down that they throw parties to try and make it seem like the culture that was once there, still is.
    Poor direct management system.
    Not hiring staff quickly enough for teams that are overworked.
    Gossip mill at all levels, but especially junior and upper management. Glass offices can be heard through, upper management.

    Advice to Management

    Clean house with leadership. You know who the problems are. They are still problems even after reviews and management consultants you bring in. You have and will continue to lose good people.


  4. Helpful (7)

    "Senior Manager - Client Relationships"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Peppercomm full-time (More than 3 years)

    Pros

    Smart people, hard working with incoming new business, some great writers, people who really care about client retention, sound business analysis

    Cons

    Those who think different, offer a unique perspective, senior in their careers but haven't spent 10+ years at Peppercomm, inevitably and consistently leave.

    Advice to Management

    I spent a long time thinking about this since I recognized and voiced concerns and was made to feel that my feedback was on issues symptomatic of all mid sized marketing firms. If everyone else has these challenges then why should Peppercomm change? Well...not all companies have these problems, and Peppercomm does not change. The problems: Account management structure, comedy training, brainstorm sessions, dream days, inside jokes about clients the old guard remember, stay the same. Year after year after year. The group of 8-10 "at the top" manage exactly as they did five years ago. Yes the project mix has shifted to digital but that's nothing groundshaking for a PR firm right now as print is increasingly archaic with questionable effectiveness. Even the people that run finance and I/T - unchanging roles over years, non-strategic and behind the times. Even bookkeeping practices are so old fashioned. On the other hand - domestically - every single outside acquisition or senior hire with a unique approach is gone. They were moved out, or they left on their own, or their contracts obviously expired. It never takes too long. The people that brought them in went right back to the late 90s PR work they know best. So, potential agents of change don't stay long, or don't have a true voice, or both. I believe Peppercomm is a place where certain types of people stay for years, decade plus, because it's comfortable, at a high level appears to pay well, rewards loyalty, and doesn't really change. Those people will never make room in their sandbox. They make that obvious. So, the truly hungry, ambitious, distinct career path individuals who take charge of their careers will have Peppercomm as a way station on their CV's. Which is too bad because the stagnancy that currently infects a self described amazing "culture" will see young clients and young energy in the rank/file disappear. Cream of different flavors should rise to the top. That's the only way to become a diversified and integrated agency. Stop the same ol' same ol'. Do not excuse this feedback away. It can be fixed. The co-founders have to shake things up radically - don't wait until you are forced to. It's not too late.

    Peppercomm Response

    Jul 13, 2017 – CEO

    Thanks for your candid take on our firm.

    It's important for us to hear your perspective – even when it is hard to hear - and to reflect on what we're doing, how it's interpreted amongst our... More


  5. Helpful (1)

    "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Peppercomm part-time

    Pros

    Excellent talent and strong relationships

    Cons

    Need to think bigger and commit to investing in expansion beyond PR


  6. Helpful (3)

    "Amazing support at every level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Peppercomm full-time (More than 3 years)

    Pros

    - I wholly love the people I work with: my superiors, my peers, my juniors. People here genuinely care about one another, and teams are supportive, rather than competitive or toxic. Directors will take over Associates' work if they have more time or means. I've never felt abandoned.
    - It really is an "entrepreneurial" environment. But since that's confusing, here's my translation: The people that succeed here are the one's that speak up and say, "XXX is really interesting and we should be doing this," or, "I care about XXX and want to carve out a career for myself focused on that." Take charge and find the whitespace in the agency. Fill it and you make yourself more valuable.
    - The agency as a whole is pretty reasonable with personal requests. The answer is generally "yes," if it makes sense. Need to take a class on [insert cool industry trend]? Okay, tell us how it will benefit the agency. Need to spend an extra day working from home because you can't function on XYZ project in a loud environment? Rock on.

    Cons

    - The work itself isn't always the most exciting or impactful (depend on your clients), but I find that makes for a really easy work-life split.
    - There are cliques, but the environment is still very much inclusive. Some people have been working together for more than a decade. To me, it makes sense that they'll be closer with one another than with others. That doesn't mean they aren't open to grabbing a coffee. Ask and you shall receive.

    Advice to Management

    Not all mid-level managers are cut out to be direct managers. Don't cripple a young professional's career by placing them with a poor advocate of a manager.


  7. Helpful (1)

    "Entrenched management, hypocritical/forced culture of fun, lack of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peppercomm full-time (More than 3 years)

    Pros

    Decent work/life balance
    Work from home flexibility

    Cons

    If you have to tell everyone what a fun, great place to work, then it's probably not. "Fun" culture is forced and not organic.
    Terrible for senior executives who aren't part of inside circle.
    No clear direction of management.
    Compensation is low compared to its peers
    No end-of-year bonus. Promise of incentive, performance bonus, but reserved for favorites, not based on actual work.
    Lack of people with actual domain experience.

    Advice to Management

    -Buy some of the partners out. Senior management is coasting and not contributing to future of the company.
    -Spend money on good senior people or pay junior people more so they don't leave so quickly

  8. Helpful (1)

    "Senior AE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Ae in New York, NY
    Former Employee - Senior Ae in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peppercomm full-time (More than a year)

    Pros

    It is a fast-paced environment and you learn a lot. I feel very fortunate to have worked there. I worked very hard for the two years I was there and got promoted/recognized.

    Cons

    There is some favoritism from management, and cliques in the workplace. It can be demoralizing at times when you work hard, but don't feel like you're being appreciated.

    Advice to Management

    Keep showing your high performers recognition.


  9. Helpful (3)

    "Great place to learn the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in New York, NY
    Former Employee - Senior Account Executive in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Peppercomm full-time (More than a year)

    Pros

    Fast-paced environment means that you learn a ton, and that you have to be good. The result is that most people around you are good too, which makes for a dynamic atmosphere full of creative ideas.

    Cons

    Everyone has to work on tough accounts, and there is some favoritism in the environment. Some Directors (and up) are easier to work with than others.

    Advice to Management

    Keep cultivating good talent, and listening to your employees. Let people work on projects outside of their regular workload; it keeps people fresh.

    Peppercomm Response

    Nov 22, 2016

    Thank you for the kind words and constructive feedback. We agree with a lot of it and continue to work to improve in the areas that you raise in your review. It’s an evolutionary process but I can... More


  10. Helpful (1)

    "The Best People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Peppercomm (More than a year)

    Pros

    Peppercomm is an integrated marketing and communications agency that prides itself on its culture. The staff is exceptionally kind, the benefits are good, and the work-life balance is good for this industry, even in creative. I really loved my year here, had a tremendous amount of respect for my colleagues, and would have stayed had a different opportunity not taken me out of the industry entirely.

    Cons

    Organization is very top heavy so junior to mid-level employees need to be extra savvy is they want real power or opportunities. Also, a few partners seem unwilling to change and are consequently being relegated to the past.

    Advice to Management

    This ain't Bible camp. More drinks, please!


Showing 40 of 44 reviews
Reset Filters