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Perceptis Reviews

20 reviews

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3.0
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Trevor Allen
4 Ratings

20 Employee Reviews

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  1. "Great company - now owned by Blackboard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Perceptis full-time

    Pros

    The ability to make a difference in people's lives

    Cons

    It was just purchased by Blackboard

    Advice to Management

    Keep the good of Perceptis and build on the culture.


  2. "Too much Too Soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Greenville, SC
    Former Employee - Project Manager in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Perceptis full-time (Less than a year)

    Pros

    Great company while they lasted.

    Cons

    Spent too much on startup costs to make it a hit, but in the end lost it all due to poor planning on management's part.

    Advice to Management

    Try to not ruin the lives of the people that worked hard for you to make this place a success.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Operations in Greer, SC
    Former Employee - Vice President of Operations in Greer, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Perceptis (More than a year)

    Pros

    Enjoyed the people, team environment, and learning

    Cons

    Good opportunities available but was sold to Blackboard.


  4. "Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Greenville, SC
    Former Employee - Csr1 in Greenville, SC
    Doesn't Recommend
    Negative Outlook

    I worked at Perceptis full-time

    Pros

    They had some health insurance.

    Cons

    The worst job I've ever had. They will use you up and then make idle threats and try to run you out the door when they find someone willing to do the same thing for a few dollars cheaper.

    Advice to Management

    Slavery ended more than 100 years ago. Maybe treat your employees like human beings.


  5. "Meh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible scheduling
    Free insurance
    Great environment
    PTO

    Cons

    No room for advancement, managers showed favoritism. When on Cenage team you can't take weekends off, which sucked if you have plans.

    Advice to Management

    Look at the people that work hard and give THEM a chance, not your buddy.


  6. "Started awesome, went downhill when bottom line became the ONLY goal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Perceptis full-time

    Pros

    Was great when they allowed agents to work from home and the focus was on world class customer service.

    Cons

    During busy times, back to school, agents do not get sufficient breaks and are pushed to work too many hours. There is only a focus on answering the phone in a short time. Details like good customer service and actually solving the customer's problem are not valued or rewarded.

    Advice to Management

    Get back to Customer Service focus


  7. "High expectations, Low Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Perceptis full-time (More than a year)

    Pros

    Flexible hours, ability to work remotely, good co-workers, others had a passion for assisting clients, ability to scale up or down quickly

    Cons

    Lots of discussion about company values, little actual practice of those values. Management not above cutting operational staff when sales teams fails to meet goals (no incoming sales for a calendar year!) No career path

    Advice to Management

    Company sold to competitor, and none of the management survived the merger. Nothing much to say past that...

  8. "The company is on the right track!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Perceptis full-time (Less than a year)

    Pros

    The training and post training leaves an agent feeling confident and combined with ongoing support even more so. Agents blend professionalism with a friendly team spirit. Everyone is treated as if they matter. Free breakfast and lunches occasionally and other treats often.

    Cons

    The drink machines run out fast.

    Advice to Management

    What you are doing is working


  9. "A company that has room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalation Consultant in Phoenix, AZ
    Current Employee - Escalation Consultant in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Perceptis part-time (More than a year)

    Pros

    An unskilled labor job that pays about $10, much better than flipping burgers, perfect for students. People are friendly and always there to help you. Many different departments to work in from sales, cold calls, financial aid or technical support. Flexible scheduling as most departments offer support to clients 24/7.

    Cons

    The pay reflects the work environment, not extremely professional, but just enough to impress the clients. While there are many departments, they choose which one they feel you are a best fit for, and if you are not a good fit, your fired. Being an unskilled labor force they can afford to let people go left and right as there will always be interested applicants. The thing about 24/7 call centers is that if your not busy, they send you home with VTO ('Volunteered' Time Off).

    Advice to Management

    Workforce Management is mess. It needs to be restructured in order to better represent its services to the employees.


  10. "Ahhh its work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eoc in Greenville, SC
    Former Employee - Eoc in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Perceptis full-time (Less than a year)

    Pros

    Its a very ease job
    The co-workers are very nice
    Nothing else to really say.

    Cons

    The customers can be special but not in a good way.
    Non- steady work
    May get released / fired at any time.
    Poor overall pay.
    Failed to give me my raise and heath benefits after being there 3 months.


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