Perceptive Software Reviews | Glassdoor

Perceptive Software Reviews

Updated March 2, 2017
136 reviews

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136 Employee Reviews

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Pros
  • Overall, the company really strives for work-life balance while keeping a fun and relaxing environment (in 16 reviews)

  • internal and external dodge ball tournament) (in 5 reviews)

Cons
  • I no longer know everyone by name (in 5 reviews)

  • The overall environment is over all very welcoming but in order to move up in the organization, you must become apart of the clique or the in crowd (in 4 reviews)

More Pros and Cons

  1. Helpful (6)

    "Bureaucracy Grande Supreme, with a side of Crispy Flextime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Perceptive Software full-time

    Pros

    As acquisitions pile up, there's a sense of progress and possibilities for the future, even if we're not quite sure where to "put" the acquired companies in our mental map of the company's soul. Lexmark continues to support what was originally Perceptive's general flextime policy and spirit, which (at least in my group) values getting your work done (whenever and wherever that takes place) over a compliant show of sitting in a cubicle during certain hours. That's good, because our division uses many remote (home-based) employees. I have a hard time believing many other companies have this progressive of an attitude about self-motivation and face time, particularly among the Fortune 500, and for many of us it's a definite loyalty-builder.

    Cons

    Owner Lexmark's IBM-bred culture of hierarchy, hyper-specialization, consensus, buck-passing, meetings for everything, politeness and fear of contradicting one's "superiors" produces an almost comical level of bureaucracy, which continues to spread to the once-agile Perceptive team. The ISS (hardware) team based in Lexington are individually smart and hard-working, but collectively they can make screwing in a light bulb a two-month process. I sense that the top brass understands this, but seems powerless to do anything about it other than spouting slogans like "Be disruptive!" Unfortunately, through years of natural selection, the ISS-ites I've met appear temperamentally incapable of doing anything but obeying orders, waiting for approval and generally playing it safe.

    Advice to Management

    Teach your lieutenants, corporals, chiefs of staff and field marshals that it's okay to ask questions, talk back, and trust their own instincts. While it's true that leadership ultimately has to answer to shareholders, and at some point your subordinates have to get behind your goals and strategy, promote a culture that allows for airing alternate viewpoints and promotes talking through and making a case for your big initiatives--rather than allowing them to treat you like divine royalty whose word is law.


  2. "Software Quality Assurance Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great friendly people. Good work / life balance.

    Cons

    There are no negatives to working at this place.


  3. "Fun, fast paced, growing, rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in Lenexa, KS
    Current Employee - Sales Leader in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Perceptive Software full-time (More than 5 years)

    Pros

    Fantastic technology with ever changing challenges to address with it. Great people and work environment. Opportunity is endless both professionally and financially.

    Cons

    The health benefit costs are 3x more than what they were five years ago. Big company infrastructure has occurred over the last few years that impedes the nimble approach needed sometimes.


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  5. Helpful (2)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Lenexa, KS
    Current Employee - Sales Engineer in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Perceptive Software full-time (More than 5 years)

    Pros

    Awesome people, culture, leadership, product, and vision for the future. We listen to our customers and that's why the software is the best in the ECM industry.

    Cons

    Purchased by Lexmark, which is far from a con, but now I fear the C-level leadership that brought the company to where it is may be leaving soon. Please stay Mr. Coons and if that's not in the cards, please have Mr. Knipp fill your spot. Both amazing, incredibly intelligent guys.

    Advice to Management

    Please don't let a Lexmark exec take over when Scott retires. No offense to Lexmark, they've been great, but all the leadership we need exists in Lenexa.


  6. "Wonderful to work with you!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    consistent, intelligent, profitable company that was a pleasure to work with during a software integration

    Cons

    meeting your deadlines could have been improved.

    Advice to Management

    Keep it up! wonderful company


  7. Helpful (16)

    "Culturally bankrupt, few perks, dinosaur parent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Perceptive Software full-time (More than a year)

    Pros

    - Untracked PTO. The general rule is that employees are encouraged to take 3-4 weeks of vacation per year. As long as you get your work done, taking time off isn’t a problem.

    - Flexible work hours and location. Every employee is issued a laptop which allows flexible working hours (8-5 isn’t a requirement for everyone) and work from home flexibility.

    - The new building in Lenexa is a very nice space overall. The open concept “collaboration pods” are a bunch of baloney but there’s a lot of neat technology in the conference rooms and the cafe serves pretty good food.

    - Matching 401k. The company matches up to 5% and they throw in an extra 1% automatically just because.

    Cons

    - Lexmark. The Perceptive acquisition has been poorly managed for 4 years because Lexmark doesn’t know anything about the software industry. They don’t seem to understand that software companies must have great perks and benefits to draw top talent and to keep current employees happy. This is the expectation, not an exception. All of the perks that Perceptive once had are gone or are being phased out. We don’t have a gym anymore. The cost of benefits keeps going up while the HR execs lie about Obamacare being the reason (it’s not - Lexmark just doesn’t want to pay for good benefits). Pay is low. Company happy hours are so infrequent they may as well not exist. No more company holiday or summer parties. Out of touch and bad management. No job security. Everything adds up to morale being low and people jumping ship left and right and recruiters being unable to hire great talent because there’s no reason to work for this company. Lexmark’s solution is to re-org departments and hire consultants to tell them that morale is, in fact, low, neither of which are an actual solution to the problem.

    - Good ole’ boy management. You will not be promoted in to management because you do your job well and you would be a great manager. You are promoted in to management because an executive level manager likes you. This is the place for you if you are a self-promoting ladder climber and expert of nothing.

    - Poor management. Managers and directors generally have no idea how to do their jobs (see above) and the executive level managers don’t care because they are out of touch with what’s going on in the company at the ground level.

    - Profitability. Perceptive hasn’t been consistently profitable and as a result, there have been 4 rounds of layoffs in the last 2 years. Executive management excessively protects sales so there are never cuts from that department, so R&D and professional services take the bulk of the layoffs. Despite still not being profitable after acquiring 7 companies, executive managers insist on buying other companies rather than making the existing product better. This is a direct result of executive management having no vision or long-term strategy.

    - Pay. Salaries are below market and raises are non-existent. Sales complains about low salaries but their base salary + commission is higher than pretty much everyone else’s salary. The worst-kept secret is that Lexmark employees doing the same jobs make more than Perceptive employees. Perceptive has been treated like an unwanted step-child through the entire acquisition and the pay disparity makes it worse.

    Advice to Management

    Selling out to Lexmark was a bad move for everyone but yourselves. It's too late to fix that mistake but you can focus on improving employee morale and retention so that the acquisition isn't a total disaster. It's your fault that Perceptive is unhealthy financially and culturally so it stands to reason that it's on you to make Perceptive a place people want to work again.


  8. Helpful (2)

    "A great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Interesting products and plenty of variety here to keep your mind occupied. Lots of perks, opporunties, flexible work hours, and decent benefits

    Cons

    Difficult to advance into managment level positions. The older employees are less receptive to input and in general there is a "walled" environment. If you are looking to advance, look elsewhere.


  9. "Fat pace exciting work environment."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lots of upward mobility. Management doesn't micromanage.

    Cons

    None that I could suggest!

    Advice to Management

    Keep it up!


  10. Helpful (6)

    "Great experience, good people, unhealthy company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    No opinion of CEO

    I worked at Perceptive Software full-time (More than 3 years)

    Pros

    -Great technology exists from Lexmark's acquisitions, giving PSW advantages in the marketplace.
    -Opportunity to work with high profile, Global 2000 companies and their C & D-levels (great networking)
    -Good people to work with

    Cons

    -Compensation - below avg base salaries with avg comp rates, but historically unattainable quotas with the worst part, it takes 5-6 months to be fully compensated on a closed won deal. So when you think OTE, understand you better be at your # by end of Q2 (June) if you want to see it on your W2 (the reason why we're in sales). No reason for it not to be 30-45 days like every other SW company.

    -Cliquish - other reviews allude to it and its obvious. My advice would be to only take the sales gig from the KC area, don't do it remotely. Definitely witnessed manage-as-you-go rules and policies shape to see sales reps make their #'s on others hard work (good and bad depending on what side you're on)

    -Profitability - Apparently the company hasn't been profitable, which seems crazy for their offerings, services, and large customer install. Witnessed consistent company-wide layoffs each year.

    -Integration - Always a challenge for acquired technologies, but it felt like we'd put the cart in front of the horse in terms of vision, roadmaps, etc., leaving Professional Services with a looong, messy implementation and a headache to deal with.

    Advice to Management

    Bring in an experienced Exec who has had history running a grow-by-acquisition SW company from an operational level.


  11. Helpful (2)

    "An upbeat company packed with brilliant minds"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Perceptive Software full-time (More than 3 years)

    Pros

    I've never witnessed a company culture with so many amazing coworkers. Everyone is invested in each other and the spirit of helpfulness runs deep in every employee, both to each other and to the customers. No one settles for any less than absolute perfection in the product, so the product is at a consistently excellent quality. The unlimited vacation plan, while unconventional, is quite enjoyable, as well.

    Cons

    Changing company culture due to Lexmark's influence; employee satisfaction is no longer quite as high a priority in the company as it once was.

    Advice to Management

    Despite Lexmark's unconventional employee/manager review policies, I think it's important for Perceptive to reinstate a typical yearly review between an employee and their manager. The company should begin requiring much smaller release windows, as well.



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