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Pet Paradise Resort

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Pet Paradise Resort

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Pet Paradise Resort Reviews

Updated Sep 18, 2023

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Found 273 of over 274 reviews
39% Recommend to a Friend
48% Approve of CEO

Found 274 of over 274 reviews

Recommend to a Friend
Approve of CEO
Pet Paradise Resort President & Chief Executive Officer Fernando Acosta-Rua (no image)
Fernando Acosta-Rua
115 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Some great coworkers and a great mission.(in 13 reviews)
  • "Good people, love working with dogs , being in the front is good you have A.C, hours are good(in 12 reviews)
  • "The pups and my great staff that are leaving after my completely unjust dismissal.(in 6 reviews)
  • "Great benefits if you have a pet.(in 6 reviews)
  • "Hours are flexible.(in 6 reviews)
  • "Bad management can lead to people always calling out and having much more work for other employees to do themselves.(in 32 reviews)
  • "Low pay but crazy prices for services.(in 22 reviews)
  • "Bad managers will ruin the job.(in 9 reviews)
  • "Very little formal training.(in 8 reviews)
  • "Our management shows some obvious favoritism towards certain staff members.(in 6 reviews)

Ratings by Demographics

This rating reflects the overall rating of Pet Paradise Resort and is not affected by filters.

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    1. 5.0
      Sep 12, 2023
      Regional Manager
      Current Employee, more than 1 year
      Jacksonville, FL
      CEO Approval
      Business Outlook


      High values in ensuring a happy and healthy environment for dogs


      Great company which is always improving. No cons at the moment.

      1. 2.0
        Sep 8, 2023
        FOH Supervisor
        Current Employee, more than 1 year
        Jacksonville, FL
        CEO Approval
        Business Outlook


        If you’re a pet owner there is a handful of benefits you may be able to take advantage of. Some of them you need to check on yourself as things like discounted ordering if Hills Science Diet Food through the company and others are not openly shared by upper Resort Management. If you have the right management and can keep up with a personal schedule, scheduling can be flexible (I have to plan 6+ months in advance though.)


        - SEVERELY underpaid. After a year and a half I am only making .25¢ more an hour than newly hired Supervisors with no knowledge or experience with pets that I am training. Benefits for our pets do not equal our bills being paid. It’s no wonder the majority of our staffing is teens, students, lives with parents, and/or has multiple jobs. - This being such an underpaid job attracts those who have no-little prior animal handling experience. This becomes an issue for multiple reasons. Pets get poor quality care despite many of personnel’s dedication to animals. Which lead to customer complaints. Which create issues for the resort management. That come down on workers. And such begins a cycle. - Corporate enacts policies and then takes a very hands off approach to defending the immediate resort associates from the backlash. Leaving angry customers and resentful employees. - Corporates’ money hungry attitude causes customers to be driven to more reasonably priced competitors, then they come in and hound us in person as to why we are not making expected profits. - Company constantly investing in opening new resorts vs investing in the ones that are open. Many older resorts are falling apart at the seams. Which doesn’t make a safe environment for animals or staff. - Florida has no mandated breaks for the shifts we are given. Playtimes are in hot humid yards for hours with little to no breaks from the heat and sun. Front desk associates are running on their feet constantly trying to find 30 seconds for a restroom break or sip of water. Considering OSHA’s new heat standards, I would think corporate would be a little more conscious of that. - Not uncommon for playtime to need to push the limits of the dog to person ratio to ensure management and parents remain happy. - Little/no protection from verbally abusive customers. - When a 1/3rd of staffing at a singular resort leaves in a few month time frame, it may be time to start digging into why that would be. - Little enrichment for dogs out in playgroups which leads to many of the issues that arise between different dogs over time. - I genuinely wonder how much of upper corporate understands the amount of work that goes into a day in the shoes of any of us base employees or how many of them have extensive animal handling experience. - No guaranteed parental leave but you can get 16 hours of “Pawternity” leave if you adopt a new pet. - Benefits like PTO are sad. If you work a “full time” schedule, you will come out with about 5 shifts work of PTO or so. A year. Which of course can not be taken during holidays (even if a birthday, special event, etc falls during that period). - The uniform fee is borderline criminal (like, actually… maybe legal should look into that…) - Mandatory holidays are exhausting. We should be allowed the option for at least one major holiday off. - Financially struggling resorts having to send home workers to save money are shorting workers as well as the resort. - Mandatory monthly meetings that literally could be a pre shift group meeting or email. I could continue but I’d be here a while. Point being, if you’re fine being overworked (or barely worked) and underpaid, having overly high expectations with availability put on you, can ignore a menacing corporate breathing down your neck, and more, you’ll be fine here. If you have some self respect, probably not.

        We take your message to heart and are sorry to read about your experience. Our mission is based on people like you who care for our pet guests. Listening to and investing in team members’ growth, development and happiness is part of how we fulfill that mission. We encourage you to speak with your manager to discuss how we can better support you, and perhaps we can clarify some of the points you’ve raised here. We strive to do better every day and we hope you'll partner with us to make that possible.

      2. Join the Pet Paradise Resort team
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      Pet Paradise Resort Reviews FAQs

      Pet Paradise Resort has an overall rating of 3.0 out of 5, based on over 274 reviews left anonymously by employees. 39% of employees would recommend working at Pet Paradise Resort to a friend and 30% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Pet Paradise Resort employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Pet Paradise Resort. This rating has been stable over the past 12 months.

      39% of Pet Paradise Resort employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pet Paradise Resort 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Pet Paradise Resort to be work life balance, career development, coworkers and the cons to be culture, benefits, management.

      Popular Careers with Pet Paradise Resort Job Seekers


      Popular Conversations

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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Project Manager

      Hey everyone, Just needed to vent a bit about this job hunt. It's been a wild ride, to say the least. Lately, it feels like I'm sending my applications into a black hole, and I'm not alone in this, am I? Interviews seem to be the rarest gems, and job postings seem to disappear as soon as I hit 'apply.' Anyway, I'd love to hear your experiences. What's been your biggest frustration as a job seeker? How do you stay motivated in this crazy journey? Any words of wisdom or empathy to share?


      Marketing Manager

      What are people’s thoughts on those personality and logic tests some companies made you do as part of the hiring process? I frankly don’t like them. I understand if the test is for people who more technical but for roles leaning more creative or ideas based - I don’t understand how patterns I’m forced to review in a short time tells them I’m worth it to get the Hiring manager round. One asked me 50 ques in 15 min. And they never tell how you did on the tests


      Brand Marketing Strategist

      Anyone have any stories of times where you declined an offer at one company (just because it wasn’t the exact right fit or you got another better offer at that time) and u successfully re-connect? Is that a burned bridge forever? Would they consider you for another job again?


      Glassdoor has 274 Pet Paradise Resort reviews submitted anonymously by Pet Paradise Resort employees. Read employee reviews and ratings on Glassdoor to decide if Pet Paradise Resort is right for you.