Pet Valu Reviews | Glassdoor

Pet Valu Reviews

Updated Aug 16, 2019

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Found 293 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
48%
Approve of CEO
Tom McNeely
108 Ratings
Pros
Cons
  • "Upper management (District Managers and above) treat the employees under them like machines(in 37 reviews)

  • "The work is not worth minimum wage(in 29 reviews)

More Pros and Cons
  1. "Work life balance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - GENERAL SALES MANAGER in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pet Valu full-time

    Pros

    Great hours, consistent and structured company.

    Cons

    I would change nothin with any store

    Advice to Management

    Add dogs for adoption on each store.

    Pet Valu2019-05-26
  2. Helpful (2)

    "PetValu at Dresher, PA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder in Dresher, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pet Valu part-time for less than a year

    Pros

    Some of the best reasons could be considered downsides as well. There was not much a balance. The managers seen to be flexible, but at Dresher it might have been too flexible considering the 9 months I worked there. Our schedule was usually given to us a day or two before the schedule started. Only two times did we get our schedule come out a week ahead of time. This made it hard to plan my life outside of work. ...

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    Cons

    Unless you are a manager, you will never get benefits or pto. You are payed like a regular retail clerk, but are expected to sell as if we earned commission and compete tasks of an assistance manager. For most of my coworkers this was their first job, so their pay was low to start with promises of a rise in time once you have learned everything and prove yourself. No one at my store got a raise in the time I worked...

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    Advice to Management

    Treat your employees better if you are looking for people who will last more than a year. Make your contests/ goals achievable, most people just ignore them because it is not worth fighting for something you will never be able to reach. Improve working conditions, don't make it so hard for a store with a problem to fit it. Update your sale pos, and handhelds, they are very behind the current technology and...

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    Pet Valu2019-07-10
  3. Helpful (6)

    "A broken mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pet Valu full-time for more than 5 years

    Pros

    The discount (even on date coded product) is good. Free dog washes for yourself.

    Cons

    A disorganized mess. You will either get a DM who leaves you completely alone adrift in the sea of confusion or a DM who micromanages you to within an inch of your life. Sometimes the same DM does both in their district depending on who you are. As an underpaid manager in charge of everything in the store- and I mean EVERYTHING, from ordering all product to maintenance issues that never get fixed- you will still have...

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    Advice to Management

    Get it together. Your recent engagement survey should be enlightening. Own it. It is yours, not the prior management’s. We need to see changes that BENEFIT us in the field (not extended work hours and recent mandatory schedules that affect our quality of life). WE are the ones making you money, and WE are frustrated, burned out, feeling unappreciated, and we are leaving in droves. Come down off your high horse and stop...

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    Pet Valu2019-07-17
  4. "Chaos!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Key Holder in Huber Heights, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pet Valu part-time for less than a year

    Pros

    Decent employee discounts. Customers are generally friendly and interacting with the animals is rewarding.

    Cons

    Everything else! Management is an unstructured mess! Favouritism is present. Don't expect to make plans ever...because you won't even get your schedule until the day before the new week starts.

    Advice to Management

    Investigate management at store level. When i was hired there was no issues with the schedule i needed. All was good for the first 1-2 months. Then slowly you start to see the inner workings. If you don't fall in with the "clique" they will try to make you quit. In my case, I was deliberately given a schedule they knew i could not work. I was given excuses such as "we're understaffed & I'm working on it". I waited...

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    Pet Valu2019-08-11
  5. "Lots of learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pet Valu part-time for more than a year

    Pros

    Learning about sales and marketing

    Cons

    Corporate office has unrealistic goals

    Advice to Management

    There is way too many events going on at once

    Pet Valu2019-07-07
  6. "good discount, but boring"

    StarStarStarStarStar
    Current Employee - Sales Associate 

    I have been working at Pet Valu part-time for more than a year

    Pros

    laid back work culture, employee discounts

    Cons

    not much to do during downtime

    Pet Valu2019-07-02
  7. Helpful (2)

    "Move along"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pet Valu full-time for less than a year

    Pros

    Discount on quality pet food

    Cons

    Management, Systems, Processes, Pay, Dog hair

    Pet Valu2019-07-11
  8. Helpful (2)

    "Great people, awful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Holder 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pet Valu part-time for more than a year

    Pros

    I know a lot more about my own pets through their shockingly thorough training and how to better take care of them, and the customers are just absolutely wonderful people. Coworkers and store managers are usually great people.

    Cons

    Upper management is a disorganized mess, highly unprofessional, and rather keen on making things as difficult as possible. They pretend to care about animals but are more concerned with cutting corners. The absolute worst quality pet food I have ever seen is their own brand.

    Advice to Management

    Hire some decent networking people, find ways to cut back on paper waste. Everything could be so much simpler if it were all digital.

    Pet Valu2019-07-12
  9. "Customer service rep for phones"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Pet Valu full-time

    Pros

    Flexible schedules, nice coworkers too

    Cons

    Low pay, benefits, distance to drive

    Pet Valu2019-06-26
  10. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Recommends

    I worked at Pet Valu full-time for more than a year

    Pros

    Experiences.people. customers experience. Hire within

    Cons

    Not enough hours. Better marketing

    Advice to Management

    More payroll

    Pet Valu2019-05-20
Found 293 reviews