PetSmart Reviews in Atlanta, GA | Glassdoor

PetSmart Atlanta Reviews

Updated September 22, 2017
76 reviews

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Atlanta, GA Area

3.4
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PetSmart President & CEO Michael Massey
Michael Massey
14 Ratings

76 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 173 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 128 reviews)

More Pros and Cons

  1. "Great starter job! (Pets Hotel)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Sandy Springs, GA
    Current Employee - Pet Care Associate in Sandy Springs, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    Paid weekly
    Great atmostphere
    Dogs!!!
    Everyone is really friendly!

    Cons

    Understaffed
    Pay could be just a tad higher compared to the work that we do
    Training is lacking

    Advice to Management

    Train new people better!


  2. Helpful (1)

    "Pet Care Specialist"

    StarStarStarStarStar
    Former Employee - Pet Care Specialist in Atlanta, GA
    Former Employee - Pet Care Specialist in Atlanta, GA

    I worked at PetSmart part-time (More than a year)

    Pros

    Rewarded for good work and quality customer service. Very customer-oriented.

    Cons

    PetsHotel environment isn't the nicest (noisy, fighting dogs, duties are focused on cleaning up dog poop and pee)

  3. "Petsmart Pet Care Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Atlanta, GA
    Current Employee - Pet Care Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team environment, okay training, working with animals.

    Cons

    Discount is barely anything, upper management gossip, lots of untrained solo shifts.

    Advice to Management

    Train your new employees better, and update your employee handbook.


  4. "Bather"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Bather in Lilburn, GA
    Former Employee - Dog Bather in Lilburn, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    energetic environment
    mostly friendly clientele
    Dogs are always a plus

    Cons

    Management had some issues
    underpaid/not enough hours


  5. Helpful (3)

    "Overnight = No Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Pet Care Specialist in Atlanta, GA
    Current Employee - Night Pet Care Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    NO customers! I came from working with children everyday and a retail background and was so burnt out from the typical "how may I help you" job, this was/ is a great change of pace. Independence and freedom to get the job done without a boss breathing down your neck. The job isn't glamorous but if you understand what you do is a vital part of the business and you are there to help the dogs by keeping a clean house you feel like life's not so bad.

    Cons

    The corporate model fails the floor level employees often. Most recent example "if it is too hot in the atrium please write a note with the hours it's too hot and the manager will write a work order to change the thermostat". My schedule is often unpredictable, sometimes working Thur, Sat, Sun and sometimes Tues, Wed, Sat. Sometimes being alone means you have to "use your best judgement" which can be scary when you first start working.

    Advice to Management

    Keeping open and clear lines of communication with the overnight employees needs to be top priority. If we don't see from you for a whole week it's hard to let Managers know what needs to be fixed/ solved/ ordered. The Seniors are not a substitute for Managers. Also be more generous with overnight hours, the overnight team is the backbone for maintaining the hotel and when our hours are cut the hotel suffers. The holiday profits should mediate/ justify having overnight staff on a regular schedule during off season, there is always something to be fixed/ cleaned/ put together.


  6. Helpful (1)

    "Robbing talented and profitable groomers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Groomer in Atlanta, GA
    Current Employee - Dog Groomer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Managers handle most issues
    Can turn away aggressive dogs
    Decent, clean, fair priced
    Paid vacation

    Cons

    %40 for 6 months after doing 200 dogs
    Forced to maintain and exceed amount of grooms per day
    Unable to receive "raises" unless you work harder (take more dogs per day)
    If you're trying to be a groomer and do not have a salon leader for some reason, you will be looked over until it's convenient for store management to put you through schooling. No matter how much potential you have.

    Advice to Management

    Recognize good groomers and reward those who excel after the 200 dog training. 6 months is too long at %40 for the amount of work we have to do.


  7. Helpful (1)

    "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Morrow, GA
    Former Employee - Cashier in Morrow, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Very understanding about medical issues and school. Great flexible hours

    Cons

    None at this time I can think of

  8. "Do not recommend becoming a Pet Stylist!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Stylist in Atlanta, GA
    Former Employee - Pet Stylist in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Great benefits,get to love on animals

    Cons

    No life outside of work,expects way to much out of the groomers

    Advice to Management

    Listen to your employees,FIX problems!!!


  9. Helpful (3)

    "Good company but changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Duluth, GA
    Current Employee - Pet Care Associate in Duluth, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 10 years)

    Pros

    Great benefits and they are moving back to better training, you get to interact with animals all day

    Cons

    At this point training depends on your store team. If you're lucky enough to get full time(only management now to my knowledge) you MUST have open availability. Non-negoitable, I've had associates I've worked with for 10+ years fired over it. With the new owners, they are still finding their footing with P&Ps. Otherwise, I would recommend. Wouldn't have stayed as long as I have and I have life long friends because of it.


  10. Helpful (3)

    "Fun laid back and you can learn a lot about animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Stocker in Kennesaw, GA
    Former Employee - Lead Stocker in Kennesaw, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Paycheck every week. 15% store discount. Flexible hours. Company normally provides a lot of food through the year but some stores vary.

    Cons

    Your position doesn't matter they will have you doing all kinds of crazy things you never expected. You'll lose faith in humanity after dealing with customers in most departments.

    Advice to Management

    Don't hire new associates and pay them more than the associates that have been there 2 or more years and expect nobody to find out.


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