PetSmart Reviews in Phoenix, AZ | Glassdoor

PetSmart Phoenix Reviews

Updated February 16, 2017
176 reviews

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Phoenix, AZ Area

176 Employee Reviews

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Pros
Cons
  • hard to get full time hours or consistent number of hours/days off (in 140 reviews)

  • When part time your hours are in 4 hour increments (in 105 reviews)

More Pros and Cons

  1. Helpful (7)

    "Horrible company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Phoenix, AZ
    Former Employee - Corporate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time

    Pros

    Most employees are hard working and good team members to work with. Competitive salaries compared to other local companies.

    Cons

    New upper management does not care about employees or their future in the company, so a lot of talented and long time employees are leaving or being made to leave. Leadership just wants to drive higher profit margins and is over-working people at all levels in the company. Total chaos all the time! Everyone is complaining about something and the work environment is very negative. Unless you are among the select favorites you will not get promoted. They prefer to hire more external people than promote from within. Culture of the company has changed for the worse and middle management is just blaming people below them for mistakes or bad decisions to save their jobs.

    Advice to Management

    Start genuinely caring about the employees and their development. Make work/life balance possible.


  2. Helpful (1)

    "Project Manager/ PMO Cordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great benefits/ Structure and growth

    Cons

    We Hire Internally is a Joke


  3. Helpful (6)

    "Stay away unless you like being treated poorly by management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    No pluses. Company treats employees awful. People are being let go daily for no reason.

    Cons

    Management only cares about what they will profit when the company is re sold.

    Advice to Management

    This use to be a best place to wotr. It no longer is a place that people should look at for employments.


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  5. Helpful (2)

    "It was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Contractor in Phoenix, AZ
    Former Employee - Marketing Contractor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great facility with lots of great activities, food, and more. Of course, we could bring dogs to work which made the experience fun.

    Cons

    Contractors treated differently. Even if you were a part of a program or daily tasks, you are not allowed in the meetings.

    Advice to Management

    Keep engagement with projects through meetings available for everyone. Makes contractors who do bring good to the table feel unimportant


  6. Helpful (2)

    "You are replaceable, know that."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Scottsdale, AZ
    Former Employee - Designer in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Decent salary, good benefits, pet friendly work environment, very flexible on work hours, gym, daycare, parking garage, nice cafeteria, Starbucks cart

    Cons

    Turnover is crazy, you'll never advance unless you form allies, old world tools and technology, your ideas will be ignored and they will make you feel like you are replaceable, cubicle prison, tyrant like management, working here will rip apart your soul


  7. Helpful (2)

    "Stear clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Reservations Agent in Phoenix, AZ
    Current Employee - Hotel Reservations Agent in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    You get to bring your pet to work, discount, pop up parks, events, occasional lunches. Great co-workers

    Cons

    Management doesn't have a clue. When changes are made and don't work out employees are blamed. Pet$mart is officially sales and not service driven since changing hands. The computer systems are outdated and dysfunctional. Something is always changing usually with no warning, the rules apparently don't apply to management, and if you are not one of their preferred people you're not moving up, sideways or anywhere.

    Advice to Management

    Get a clue. Honestly we can't stand half of you because of your favoritism and inability to accept blame or handle the problems you create.


  8. Helpful (3)

    "Stay away from Petsmart Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Petshotel Reservation Agent-call Center in Phoenix, AZ
    Current Employee - Petshotel Reservation Agent-call Center in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    being able to bring your dog to work, part time flexible schedule

    Cons

    inexperienced management, antiquated systems, no assigned seats and not enough space for the number of agents, everyone is hired part time, no HR Support, call center trainers with no professional training experience, and metrics set with too many uncontrolled issues, unable to participate in campus events and required to work holidays when rest of campus is off

    Advice to Management

    move the call center off site so everyone can have an assigned seat, invest a few million dollars into upgrading the antiquated touch point reservations system you are using that is supposed to be used on a store level, hire full time staff and give them benefits, and invest in self serve options so customers dont keep calling which lowers an agents conversion rate.


  9. Helpful (10)

    "Used to be a great company (HQ)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Easy to be passionate about what you do, helping animals. Team-members seem to care about each other. You can bring your dogs to work.

    Cons

    Overbearing work schedule, extremely unrealistic expectations of turnaround/deadlines on projects. Expectation that nights and weekends belong to the company. You are made to feel guilty if you use a vacation day to spend time with your family. Only way to be promoted is to have come from Payless Shoe Source. Long-time PetSmart associates are overlooked and "under qualified" for positions they have been training for for years, but if you came from Payless you can expect to be promoted within six months. All the compassion is gone from the company and they are very comfortable with burning out associates to the point where people quit out of anger. They are of the mentality that anyone at anytime is replaceable and they would rather hire someone new than invest in company culture. All of these things in more were relayed to HR on multiple occasions and by many associates during exit interviews but they are a closed door. They stick to their old accolades received while a publicly traded company (Top places to work in Phoenix, etc.) despite the fact that the company and culture that received those awards are dead and buried. Management has no clue what the next level of management above them is looking for, causes constant rework and redundancies.

    Advice to Management

    Invest in your associates and fix the broken system. Employee turnover is lower than it has ever been in the history of the company. Associates are crying in the halls. You can be a great company and the vision is pretty good but you don't have to get there on the crushed happiness of your employees.


  10. Helpful (2)

    "Salon Leader- former associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Leader in Phoenix, AZ
    Former Employee - Salon Leader in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 10 years)

    Pros

    The pros for me started in 2004 when I joined the company. Back then it was running strong off of the foundation the original founder/owner Jim Dougherty had built. Great times! Great company! Amazing corporate values and vision - the store associates really mattered back then, and were valued. Even through the '08 recession the company managed to stay strong and survived it.

    Cons

    Over the last 10+ years of dedication and hard work, I witnessed the slow decline of the company I loved so much. Two new CEO's in the short span of 3 years, and then the bomb exploded - the company was sold. Enter yet another new CEO. I sat quietly and watched experienced, amazing corporate people get laid off and let go. Field management staff got cut in half, more amazing people let go. Sad. Now it's all about sales, profits and working with less to make more. Store side associates are not valued as they once were. Just expected to produce and produce and and that's all. The business model appears to be the same, but if you scratch beneath the surface it's sadly not.

    Advice to Management

    Your store side associates are the heart and soul of the company and should be treated as such. Revisit the core values that were started with the company back in the 80's. If you're not sure what they were, call Jim.


  11. Helpful (10)

    "If you want to be treated like an abuse spouse.. work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Buyer in Phoenix, AZ
    Former Employee - Senior Buyer in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Most of the folks there share a passion for pets, which is nice.

    Cons

    Too many to list! 3 years of seeing a shirk, being on Xanax just to try to make it through a day of the verbal abuse. (I knew of 5 folks taking Xanax due to working here!) It is like being with a partner that loves to break you down, be little you and rip yourself esteem. Since they've been bought out it has only gotten worse! They let folks with 24 years experience with PSM; in fact the only company they'd ever worked at go during layoffs, you can't pay for that type of knowledge about your business. Longevity with the company means nothing!

    Advice to Management

    Trying treating your employees like human beings, not a work horse you beat to death!



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