PetSmart Reviews in Phoenix, AZ | Glassdoor

PetSmart Phoenix Reviews

Updated September 12, 2017
211 reviews

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Phoenix, AZ Area

211 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 170 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 124 reviews)

More Pros and Cons

  1. Helpful (3)

    "Things are changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 8 years)

    Pros

    Benefits are ok, Pay is good for retail. Associates tend to love their jobs. You get to see pets all day.

    Cons

    Corporate communication is "messy". Direction from executive leadership is very inconsistent. There is really no consistent sense of direction. Lack of consistent leadership.

    Advice to Management

    Pick a goal and go after it.


  2. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Phoenix, AZ
    Former Employee - Developer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Pet friendly place, great place to work, kind people, you can work remotely, the company knows the family is first.

    Cons

    Many changes in the organization, some projects are not well defined, some managers/directors need to be more involved with their team

  3. "I love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Phoenix, AZ
    Current Employee - Pet Stylist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Petsmart provides quality stylist training including personal tool kits for bathers that are interested in learning the trade. They provide a fun and safe work environment for pets and groomers. There is on site veteranary services, and skilled stylists and management to help you grow your business every step of the way. You get the freedom of being a groomer with your own business clientele with the safety, structure, and support of a large corporate business that believes pets make us better people.

    Cons

    It can get a little hectic when you work inside of a store. There isn't a receptionist so people walk in with their dogs because they saw us while shopping and we don't always have availability to take them in. There isn't a receptionist so all appointments/phone calls are made by the stylists and bathers; you can get behind because you might get a rush and not be able to groom for a period of time. Tips are a rarity because not everyone knows they should/can tip their groomer, especially since it's the only dept. in Petsmart allowed to accept gratuity.

    Advice to Management

    Thank you for adding the friendly sign letting pet parents know we accept gratuity. It would be great if we could also make adding credit/ debit card tips an option and not just offering cash back.


  4. Helpful (4)

    "Opportunity yet at cost of high stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in Phoenix, AZ
    Former Employee - Art Director in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Plenty of options that smaller companies cannot offer: large scope projects, business trips around the country, collaborate with other large brands and third party agencies, etc.

    Cons

    Extreme stress in high-demand work, low job security when some degree of layoffs occur every other year, very little room for growth as talent is often brought in for the higher positions, pays nicer than many smaller companies, but still was underpaid the entire time of my employment for the job duties and titles that I had, often a lack of teambuilding in favor of high demand deadlines.

    Advice to Management

    Cultivate and respect talent, promote more often from within, teambuilding is a must to get the best from talent and draw in the best talent.


  5. Helpful (1)

    "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PetsHotel Night Pet Care Specialist in Scottsdale, AZ
    Former Employee - PetsHotel Night Pet Care Specialist in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Flexibility with scheduling
    Good discount
    OK management & co-workers
    Working with pets

    Cons

    Lack of communication
    Favoritism
    Hard work overlooked while laziness gets appraisal
    Not everyone cares for pets
    Money over customers

    Advice to Management

    Retrain all staff members including management, train employees properly, treat everyone the same, communicate with your employees they aren't mind readers, be on the same page if your are management/senior don't have everyone telling employees multiple things.


  6. Helpful (1)

    "Customer Experience Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Phoenix, AZ
    Former Employee - Customer Experience Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 8 years)

    Pros

    Product you can stand behind. Culture is somewhat honest.

    Cons

    Too much change in management and vision.

    Advice to Management

    Focus on your core customer. Stop trying to compete with other big box. Understand loyalty to brand.


  7. Helpful (1)

    "Good company bad location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Hotel Associate in Paradise Valley, AZ
    Former Employee - Pet Hotel Associate in Paradise Valley, AZ
    Recommends

    I worked at PetSmart part-time (Less than a year)

    Pros

    Working with animals, supportive environment

    Cons

    senior staff take advantage of the temporary or new employees

    Advice to Management

    The store manager needs to be more involved with the Pet Hotel. It was basically it's own little island where the senior staff ran the show.

  8. Helpful (12)

    "Not the PetSmart it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Phoenix, AZ
    Former Employee - Finance Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 8 years)

    Pros

    You can bring your pet to work.

    Cons

    No work life balance, leadership is disrespectful and often condecending, there is a lot of job uncertainty

    Advice to Management

    Trust between leadership and the employee base below VP is irreconcilably broken. The home office associates are skeptical or suspicious of leadership motivations, the tone of leadership boundaries on authoritarian having decimated the collaboration of days past, the culture of a once great headquarters has eroded with the security of job certainty and the lack of transparency. Associates need to feel like they are part of a team and together great things can be accomplished, but that cannot happen without genuine forward thinking leadership and trust.


  9. Helpful (9)

    "1st Pet360 & Now Chewy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Phoenix, AZ
    Current Employee - Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    There are no "pros" for PetsFart.

    Cons

    Done zero w/ Pet360. Borrowing more $$$$ to acquire Chewy. Given Mr. Misery's success w/ Payless Shoes (recall bankruptcy filling early April 2017), Hopefully Chapter 7 filing here,

    Advice to Management

    LEAVE!


  10. Helpful (3)

    "Groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Groomer in Glendale, AZ
    Former Employee - Dog Groomer in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    None that I know of.

    Cons

    Terrible company. Cares only about money and not about the clients. Bad policies. Very unhappy customers.

    Advice to Management

    Get education on customer service.


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