PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated October 18, 2017
859 reviews

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4.0
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PetSmart President & CEO Michael Massey
Michael Massey
131 Ratings

859 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 173 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 128 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "If you are passionate about animals this is a great place to work ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.

    Cons

    Very hands on, fast pace atmosphere, must be able to multitask.


  2. Helpful (154)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.

  3. "Pet Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Milpitas, CA
    Current Employee - Pet Care Associate in Milpitas, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Flexible hours
    Respectful and caring Managers
    Recognition for good deeds
    Friendly and fun work enviorment

    Cons

    Under staffed
    Little training time

    Advice to Management

    Give new employee's more time to learn and train, have a couple more people working the floor.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Boston, MA
    Current Employee - Cashier in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Fun work place
    All kinds of animals and pets

    Cons

    Work is still retail
    Holidays are busy


  5. "Tiring but enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Canoga Park, CA
    Current Employee - Pet Care Associate in Canoga Park, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    constant interaction with pets (dogs , cats)
    accommodating scheduling
    learn of pet signs of stress and how to handle dog fights , etc

    Cons

    can be physically tiring
    must be able to handle strong odors / cleaning
    can get boring being in a day camp room for hours


  6. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Bloomington, IN
    Former Employee - Product Manager in Bloomington, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    It was awesome getting to work with animals every day. Upper management was awesome and the benefits were amazing.

    Cons

    For me personally, I lived about 90 minutes away and had to be there very early but that was really the only negative.

    Advice to Management

    They need to focus more on culture when thinking about bringing on new people. It would make a world of difference to the work ethic of the entire company.


  7. "Petsmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    Great people to work with
    Flexible

    Cons

    A lot miscommunication between employees.

  8. "Depends on who you work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The jobs less stressful than other retail jobs. You're allowed a lot of freedom to move around on the floor.

    Cons

    If you have bad managers the job can be a nightmare.


  9. Helpful (1)

    "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    People, people, people, dogs and kitties!

    Cons

    Workload and a corporation that doesn't care about you.

    Advice to Management

    Make sure you don't forget the people in the stores are the reason you have something to manage.


  10. "Merch. Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Manager
    Former Employee - Merchandising Manager

    I worked at PetSmart (More than a year)

    Pros

    Great environment, unique in retail.

    Cons

    As with any retail management you best be ready for it, if not you will have a very difficult time.


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