PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated March 21, 2017
744 reviews

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4.0
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PetSmart President & CEO Michael Massey
Michael Massey
100 Ratings

744 Employee Reviews

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Pros
Cons
  • hard to get full time hours or consistent number of hours/days off (in 144 reviews)

  • Didn't like being forced to be part time (in 108 reviews)

More Pros and Cons

  1. "Best retailer I've worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Leader in Phoenix, AZ
    Former Employee - Assistant Store Leader in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 8 years)

    Pros

    Forward thinking, care for associates, benefits, pay

    Cons

    Slowly turning to heavy salesman-focused retailer, not necessarily bad for some

    Advice to Management

    Keep communication with ALL staff wide open and make yourself available all the time. Your jobs aren't so stressful that you can't take a minute to visit the departments and glad-hand.


  2. "Cashier/Pet Care Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bluffton, SC
    Former Employee - Anonymous Employee in Bluffton, SC

    I worked at PetSmart part-time (More than a year)

    Pros

    Great team environment, meet lots of great customers and pets, strengthens your people skills

    Cons

    Cleaning up dog pee and poop if the owners are too lazy to do it themselves, dealing with difficult customers who think they know better than you

    Advice to Management

    Listen to your employees concerns


  3. "Associate lead with keys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time (More than a year)

    Pros

    They are very family oriented

    Cons

    I cant really think of anything but, no family life with the schedule of full time part time they are very family friendly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Lots of pets, not a lot of people"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Hands on work with dogs and cats

    Cons

    On your feet all day, little time to interact with coworkers, little socialization

    Advice to Management

    Allow for more times out of the rooms


  6. "Groomer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Groomer in South Euclid, OH
    Current Employee - Dog Groomer in South Euclid, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 3 years)

    Pros

    Great management
    Flexible hours

    Cons

    hectic environment
    stresses situations


  7. "Corporate Merch Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    the people, definitely the people

    Cons

    trying to be nimble with old technology

    Advice to Management

    update our systems


  8. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Baltimore, MD
    Former Employee - Cashier in Baltimore, MD
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (More than a year)

    Pros

    Loved being able to work in several positions

    Cons

    Didn't like being forced to be part time


  9. "Pretty good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart full-time (Less than a year)

    Pros

    Bring dogs to work, good people

    Cons

    Direction/hiring of management from a single source


  10. Helpful (1)

    "Pet Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Houston, TX
    Former Employee - Pet Care Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Interaction with animals and learning more about complicated animal care

    Cons

    Management can be bad at times and usually the company cares more about money then the animals they are selling


  11. "Professional dog bather"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Dog Bather in Webster, TX
    Former Employee - Professional Dog Bather in Webster, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Flexible scheduling. Room for advancement.

    Cons

    You have to sign a two year contract to advance to a dog groomer



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