PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated July 20, 2017
423 reviews

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5.0
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PetSmart President & CEO Michael Massey
Michael Massey
91 Ratings

423 Employee Reviews

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Pros
  • employee safety while working with animals is important to employer (in 256 reviews)

  • I get to learn a lot about how to take care of animals (in 37 reviews)

Cons
  • It is extremely difficult to secure a full time position (in 158 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 115 reviews)

More Pros and Cons

  1. "Merchandise and Inventory leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise and Inventory Leader in Pottstown, PA
    Former Employee - Merchandise and Inventory Leader in Pottstown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart (More than 8 years)

    Pros

    I loved the interactions with the Pet Parents. I loved the fast paced environment.

    Cons

    A lot to do and not a lot of staff to get it done

    Advice to Management

    Communication is key.


  2. "Like washing dogs, stocking dog materials, and helping customers around."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier Sales Associate Stocking in Inglewood, CA
    Current Employee - Cashier Sales Associate Stocking in Inglewood, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    We get to hang out with the dogs and puppies and that is so much fun. Also helping people pick out the right things for their dogs.

    Cons

    That we have to do whatever we can to get a promotion. We also need to wash the dogs and I already have to wash my own dogs.

  3. "Hotel assistant leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Hotel Manager in Albuquerque, NM
    Current Employee - Assistant Hotel Manager in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 8 years)

    Pros

    PetSmart is wonderful I get to learn new things be able to grow with the company and treat it as a career they teach you new things and get you ready for the next level if you want that next level you better speak up cuz they'll help you get there good benefits full-timers get vacation and sick pay there's also numerous discounts

    Cons

    The only team is not having a set schedule.

    Advice to Management

    Teach people new areas in the store


  4. "Love this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Wyoming, MI
    Current Employee - Sales Associate/Cashier in Wyoming, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Management is very caring. I had a great interview with two different managers! Can't wait to begin. I am not interested in making a million dollars, I love customer service and love animals.

    Cons

    Can't think of any negative actions. Everyone is sincerely caring at this PetSmart! Fun environment, every day is different. What is not to enjoy?


  5. Helpful (1)

    "Web Development Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Development Operations Manager in Phoenix, AZ
    Former Employee - Web Development Operations Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great work-life balance and people. The work was very rewarding and challenging. The growth opportunities were excellent.

    Cons

    There were not many cons working for PetSmart, Inc.


  6. "n/a"

    StarStarStarStarStar
    Current Employee - Cashier Team Lead in Henrietta, NY
    Current Employee - Cashier Team Lead in Henrietta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 10 years)

    Pros

    Love greeting Pet Parents as they walk in the door. Enjoy seeing all the different pets that come into the store.

    Cons

    Have trouble getting hours when I'm available

    Advice to Management

    Make sure all employees get the hours they need when associates are available.


  7. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Westerly, RI
    Current Employee - Cashier in Westerly, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    Fun place to work, wish there were more hours. Love helping with the animals

    Cons

    you have to help out all over the store at times

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Work/life balance, solid benefits, competitive pay, allowed to bring pets to the office.

    Cons

    Leadership lacks vision and direction from time to time. Not willing to negotiate vacation time.


  9. "Fun and Flexible Job"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Petsmart PetsHotel Associate in Fort Worth, TX
    Former Employee - Petsmart PetsHotel Associate in Fort Worth, TX

    I worked at PetSmart part-time (Less than a year)

    Pros

    great team of people who care about pets and their well-being

    get paid to take care of / play with dogs

    sometimes you create connections with the pets that frequently visit

    flexible schedule, can request days off when necessary

    employee safety while working with animals is important to employer

    great training

    Cons

    fast-paced environment
    *not necessarily a con, but be prepared to constantly be on the move & work well as a team

    long hours of standing / walking


  10. Helpful (1)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Newport, KY
    Current Employee - Cashier in Newport, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Love seeing all the animals and friendly faces to come in!

    Cons

    Some people are very passionate when it comes to their animals which leads to them being angry

    Advice to Management

    Keep doi what you're doing!


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