PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated August 23, 2017
3,100 reviews

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3.1
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PetSmart President & CEO Michael Massey
Michael Massey
550 Ratings

3,100 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 163 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 115 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Vancouver, WA
    Current Employee - Store Manager in Vancouver, WA
    Recommends
    Neutral Outlook

    I have been working at PetSmart full-time (More than 8 years)

    Pros

    Very innovative and constantly evolving

    Cons

    Work life balance with evolving is a struggle

    Advice to Management

    Great pay opportunities are rare


  2. "District Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Leader in Los Angeles, CA
    Former Employee - District Leader in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Great colleagues, fun connecting with store leadership and customers. Great working in an industry that you are passionate about. Fun interacting with Pet Parents and their pets -- especially dogs.

    Cons

    Senior Leadership throws spaghetti st the walls to see what sticks. Too many high standards and nit enough resources for Store Leaders to execute . Company is not adapting to competition quickly enough.

    Advice to Management

    Stop laying off experienced talent. Instead, use their expertise to guide the future of the company. PetSmart had been successful in the past and should draw from previous experiences

  3. "Assistant Buyer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at PetSmart full-time

    Pros

    There is always a dog in the office!

    Cons

    Horrible morale which results in tension among coworkers. New management runs it like a shoe store.


  4. "Dog Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Get to work with animals

    Cons

    Rarely provided with the proper equipment to do job

    Advice to Management

    Give every location a proper training ring


  5. "Petshotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Hours worked well for me because it was nights

    Cons

    Locked in the building alone with the pets at night and had to wait for someone to relieve you in the am

    Advice to Management

    Come in on time


  6. "PetSmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Vista, CA
    Former Employee - Sales Associate/Cashier in Vista, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    The company is great at educating all staff and making sure everyone is up to date with latest safe and training videos. PetSmart's goal really is to help pets and pet parents, it's not just a catchy slogan.

    Cons

    The company should treat everyone equally when it comes to training opportunities. Also, promotions from within instead of hiring in should be looked at. Alot of really good potential is overlooked.


  7. "PetCare Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Met regular nice customers, co workers, ANIMALLS

    Cons

    not many cons I guess a better training structure

  8. "Best Retail to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Orlando, FL
    Current Employee - Store Leader in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Is the best atmosphere to work in comparison with other retails. Believe me, if you love the pets and love the customer service, this is you ideal work

    Cons

    I do not found any cons, if you are a pet lover, this is you workplace, when you realice your ideal workplace, this is your best workplace

    Advice to Management

    If you have the opportunity to work here, you never gone!


  9. "Low Moral"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (More than 8 years)

    Pros

    Great group of people to work with.

    Cons

    Company is on a downward spiral.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Petcare Associate in Coon Rapids, MN
    Current Employee - Petcare Associate in Coon Rapids, MN

    I have been working at PetSmart part-time (More than a year)

    Pros

    Wonderful management, flexible, easy to work with

    Cons

    Hard to get full time hours

    Advice to Management

    My management is amazing and are very helpful.


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