PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated April 17, 2017
393 reviews

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4.9
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PetSmart President & CEO Michael Massey
Michael Massey
82 Ratings

393 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 147 reviews)

  • Didn't like being forced to be part time (in 108 reviews)

More Pros and Cons

  1. "I love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Phoenix, AZ
    Current Employee - Pet Stylist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Petsmart provides quality stylist training including personal tool kits for bathers that are interested in learning the trade. They provide a fun and safe work environment for pets and groomers. There is on site veteranary services, and skilled stylists and management to help you grow your business every step of the way. You get the freedom of being a groomer with your own business clientele with the safety, structure, and support of a large corporate business that believes pets make us better people.

    Cons

    It can get a little hectic when you work inside of a store. There isn't a receptionist so people walk in with their dogs because they saw us while shopping and we don't always have availability to take them in. There isn't a receptionist so all appointments/phone calls are made by the stylists and bathers; you can get behind because you might get a rush and not be able to groom for a period of time. Tips are a rarity because not everyone knows they should/can tip their groomer, especially since it's the only dept. in Petsmart allowed to accept gratuity.

    Advice to Management

    Thank you for adding the friendly sign letting pet parents know we accept gratuity. It would be great if we could also make adding credit/ debit card tips an option and not just offering cash back.


  2. "An Excellent Choice for College Students!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Tuition Reimbursement, Good Managers and Co-Workers, Fair Pay, Their Break Policy, Fun Experience

    Cons

    Cleaning After Pets, Low Advancement Opportunities, Difficult To Get Full-Time

    Advice to Management

    More opportunity for promotion.


  3. "HQ"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart as an intern

    Pros

    Maggie is awesome and amazing

    Cons

    There are none at the time

    Advice to Management

    Promote Maggie


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Friendly Environment"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    Exciting, fast paced environment. You get to meet lots of new people everyday!

    Cons

    It's hard to move up


  6. "It was hard to move up, but a lovely company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Petcare Specialist in Rockville, MD
    Former Employee - Petcare Specialist in Rockville, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Positive work environment, decent benefits

    Cons

    Poor management, lack of consistency,

    Advice to Management

    More consistency, more opportunities to move up. LESS FRATERNIZING.


  7. "Favorite job!"

    Star Star Star Star Star
    Former Employee - Pet Care Associate in Smyrna, TN
    Former Employee - Pet Care Associate in Smyrna, TN
    Recommends

    I worked at PetSmart full-time (More than a year)

    Pros

    Great management and coworkers!
    Great if you're an animal person
    Felixable hours

    Cons

    Pay was low
    Sad when sick animals pass away after weeks of treatment

    Advice to Management

    Keep those relationships strong! I like how you are hands on rather than sitting in the office all day


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Leader in Lone Tree, CO
    Current Employee - Assistant Store Leader in Lone Tree, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (Less than a year)

    Pros

    Friendly environment. Animals in building everyday! Company cares about safety and health of animals. Opportunity for growth and development in a retail career

    Cons

    A lot of third parties used within the company. Not really a con but it does make things difficult when trying to talk to a smaller amount of people about any issues.


  9. "Merchandise and Inventory Leader"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    You get to work with amazing people.

    Cons

    Would be nice to get paid a bit more.


  10. Helpful (2)

    "Pet Care Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time

    Pros

    Fun environment to work in.

    Cons

    More opportunities to be full time employee


  11. Helpful (2)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Mnaer in Miami, FL
    Former Employee - Operations Mnaer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Awesome salary, you love pets this the best company to work for.

    Cons

    I have no negative info towards this company.

    Advice to Management

    Awesome job with fostering collaboration with associates and peers.



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