PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated November 22, 2017
472 reviews

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5.0
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Raymond Svider
5 Ratings

472 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 177 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 130 reviews)

More Pros and Cons

  1. "PetSmart is actually pretty great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Royal Oak, MI
    Current Employee - Sales Associate/Cashier in Royal Oak, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Quite personal customer relations environment for retail. Most are quite nice.

    Cons

    Some customers own animals because they aren't a fan of people.

    Advice to Management

    Keep the rules intact but the atmosphere loose


  2. Helpful (1)

    "I'm a bather at Petsmart hoping to become a groomer soon."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    Offer great hours and the people you work with are generally nice. It's also great to be the people who work with the dogs and cats the most.

    Cons

    As a bather, you don't make commission off your dogs. And if you are part-time, you cannot receive any benefits Petsmart offers.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Russellville, AR
    Current Employee - Stocker in Russellville, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (Less than a year)

    Pros

    Get To See Dogs.

    Cons

    Heavy Lifting. Really Heavy Lifting

    Advice to Management

    You’re Doing Good, Keep it up


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Stylist in Chicago, IL
    Former Employee - Pet Stylist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Free bath for your own dog monthly. Safe and friendly work environment. Commission and benefits. Ability to transfer to other stores nationwide easily.

    Cons

    Corporate infrastructure. Holiday and weekend hours. Difficulty maintaining full staff.


  5. "Aassistant store leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant Store Manager in Sherman, TX
    Current Employee - Assistant Store Manager in Sherman, TX

    I have been working at PetSmart full-time (More than 10 years)

    Pros

    I love petsmart. I have been here 18 years. Love the customers.

    Cons

    No room for advancement.


  6. "Best Job Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS Specialist in Phoenix, AZ
    Current Employee - IS Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Friendly work environment where everybody gets along
    You can even bring your pets to work!!!

    Cons

    None whatsoever. I am happy here


  7. "Digital /Operations Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time

    Pros

    Good management, happy workplace, good work culture

    Cons

    Could not find one yet

  8. "Wonderful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    Worked with all the animals

    Cons

    management could work a little bit more with employees


  9. Helpful (1)

    "Former PetsHotel Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Columbus, OH
    Former Employee - Pet Care Specialist in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Most of your job is playing with dogs
    Always something to do
    Easy to learn new concepts/tasks
    Friendly and helpful environment
    Will give you lots of hours
    Able to build lasting friendships/relationships
    Work is not super complicated or hard, just basic tasks like cleaning, feeding, grooming, playing, etc.
    We throw parties for the dogs once a month!
    Pretty good employee discount, including on camp and boarding

    Cons

    Potential dog fights/aggressive behavior
    Can work as early as 5-6am
    Getting SUPER attached to dogs that are not yours
    When we reserved dogs for doggy day camp, we'd reserve the dogs and THEN figure out who goes into which camp (small, medium, or big), which meant sometimes putting smaller and/or shyer dogs into mediums or bigs and putting crazier dogs in smalls. Drove me nuts.

    Advice to Management

    If a dog is too aggressive or is causing problems on a regular basis, the dog needs to be removed from camp permanently. We had a mastiff that would attack literally any dog whenever someone opened the door to the playroom. But he showed up for camp and was allowed in at least once a week.


  10. Helpful (4)

    "Pet care associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate
    Current Employee - Pet Care Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (More than a year)

    Pros

    -You get a good variety of activity around The store. The job is 50% animal care, 30% customer service, and 20% backup to other departments such as stocking or register backup. Animal care percentage is most prominent if you have the opening shifts, and lowest with closing shifts.

    - You handle and feed animals, receive animal shipments, give medical attention to sick animals, learn about every animal and product in the store.

    - You give information to customers, answer questions about products and customer's pets, bag fish/crickets for customers, get customers ready to purchase a pet.

    -When it comes to managers, the entirety of management (at my store) is friendly, understanding when it comes to accidents, lenient with scheduling, and supports learning.

    - Managers consider everyone to be a part of a team. Often times they do not shy away from the grunt work tasks that can normally be left to low level workers. They help with gathering carts, cleaning, scrubbing tanks, trash, facing, etc.

    -excellent entry level job to work part time.

    Cons

    -A high percentage of animal care is cleaning.

    -There is difficulty in balancing animal care with customer service. It is a fun challenge but it can also be considered a drawback.

    - Customer service leads to interaction with unlikable customers (as with any retail store).

    - The quality and attitude of coworkers varies. Some enjoy their job, some couldn't care less.

    - The pet care opening process is fresh for the first few months and still continues to have surprises, but the underlying procedure becomes stale and repetitive.

    -Job prospects are low if you are looking to stay long term. You can work into a low level management position, but general managers are *usually found elsewhere.

    Advice to Management

    Corporate management should give stores more control over ordering supplies. There are often times supply shortages and surpluses because of the wack supply setup that exists now.

    -Animals are automatically ordered by the system before you have openings for them. It is not uncommon to have multiple animals in the back waiting weeks for an opening on the floor.


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