PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated August 20, 2017
3,090 reviews

Filter

Filter

Full-timePart-time

3,090 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • It is extremely difficult to secure a full time position (in 163 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 115 reviews)

More Pros and Cons

  1. "Assistant Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time

    Pros

    Great environment, company is very stable.

    Cons

    Name tags, coupon issues, inefficient with pricing.


  2. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart (More than 3 years)

    Pros

    Great culture and amazing coworkers.

    Cons

    Culture changed when company was sold.

    Advice to Management

    Strive to re-build the culture

  3. "Associate Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Houston, TX
    Current Employee - Lead in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Flexible schedule
    Paid vacation
    Benefits
    Interacting with animals

    Cons

    Too many tasks not enough time
    Not enough employees scheduled

    Advice to Management

    Allow managers more hours to schedule more employees


  4. "Fun at first until we started cleaning filthy rooms with just a bucket of water and a mop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PetSmart part-time

    Pros

    Get to work with animals
    Most clients are easy to get along with

    Cons

    Unsanitary conditions
    Lack of management
    Heavily understaffed


  5. Helpful (1)

    "Don't really care about animal welfare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Trainer
    Former Employee - Pet Trainer
    Doesn't Recommend

    I worked at PetSmart part-time (More than a year)

    Pros

    I loved the girls I worked with.

    Cons

    Management does not really care about the animals. They are simply profit to them. They do not approve of employees caring about more than their food and water. It's heartbreaking.
    Also, The company as a whole only believes in adoption for cats and dogs, but buys and sells the small animals from mass breeders who ship them in boxes like freight. They claim to have vets monitoring the breeders, but the animals often come to us sick.

    Advice to Management

    Stop caring so much about being a corporate giant and more about making animals happy.


  6. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Leesburg, VA
    Former Employee - Sales Associate in Leesburg, VA
    Recommends
    No opinion of CEO

    I worked at PetSmart (More than a year)

    Pros

    little bit more pay, work with animals

    Cons

    nothing, worked in a good store


  7. "It's Alright."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    ▪️15% discount
    ▪️You get to pet dogs as you're ringing people up
    ▪️Coworkers and managers are nice and easy to work with

    Cons

    ▪️Not a set schedule
    ▪️Very long shifts
    ▪️Only working 2-3 days in a week

  8. "Sr. Product Development Manager, International Sourcing Manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Development Manager in Phoenix, AZ
    Former Employee - Senior Product Development Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    I enjoyed working at Petsmart. Everyday was great to go to work. Friendly people. Everone had the same goal to make Pets lives Great.

    Cons

    None. Great company to work at.

    Advice to Management

    None


  9. "Petsmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    A lot of opertunties to move up

    Cons

    A lot of dumb things corperate tries to push such as email capture and conversion, which takes away from their new format of a selling culture.

    Advice to Management

    Focus more on customers, and less on total number of people comeing into the store. Also don't push coupons as hard.


  10. Helpful (1)

    "PetSmart petcare associate review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Petcare/Cashier
    Former Employee - Petcare/Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Working with animals, my managers were very supportive, low employee turnover

    Cons

    Petcare communication was not at its best and it was difficult for us to keep the animals from feeling the effects of that.

    Advice to Management

    make petcare a priority, listen to the petcare associates when they are bringing up an issue.


Showing 3,090 of 3,113 reviews
Reset Filters