PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated June 19, 2017
409 reviews

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409 Employee Reviews

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Pros
  • employee safety while working with animals is important to employer (in 243 reviews)

  • I get to learn a lot about how to take care of animals (in 37 reviews)

Cons
  • It is extremely difficult to secure a full time position (in 152 reviews)

  • Didn't like being forced to be part time (in 110 reviews)

More Pros and Cons

  1. "Favorite job!"

    Star Star Star Star Star
    Former Employee - Pet Care Associate in Smyrna, TN
    Former Employee - Pet Care Associate in Smyrna, TN
    Recommends

    I worked at PetSmart full-time (More than a year)

    Pros

    Great management and coworkers!
    Great if you're an animal person
    Felixable hours

    Cons

    Pay was low
    Sad when sick animals pass away after weeks of treatment

    Advice to Management

    Keep those relationships strong! I like how you are hands on rather than sitting in the office all day


  2. Helpful (2)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Mnaer in Miami, FL
    Former Employee - Operations Mnaer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Awesome salary, you love pets this the best company to work for.

    Cons

    I have no negative info towards this company.

    Advice to Management

    Awesome job with fostering collaboration with associates and peers.

  3. "Career Worthy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Hamilton, OH
    Current Employee - Store Manager in Hamilton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Fast moving company, high energy, passionate culture, continues to grow, driven leadership teams, constant growth opportunity. Also, interactions with animals :)

    Cons

    Frequent process changes however easy to manage if you take it as an opportunity to shine instead of a challenge.


  4. Helpful (1)

    "Phoenix HQ is a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Phoenix, AZ
    Current Contractor - Anonymous Contractor in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at PetSmart as a contractor (Less than a year)

    Pros

    I worked as a contractor, which is evidently a common thing in the company.
    Friendly atmosphere. People were quick to say hello and get to know you. As a contractor, I was included in all events, except the quarterly all-hands meetings.
    Bring your dog to work! (It is okay if you are not a pet owner, you get to pet/enjoy your co-workers' animals.)
    Casual dress code - jeans every day.
    A sense of purpose - helping people and their pets.
    Full-time employees seemed able to move from job to job easily.

    Cons

    They are still finding their way in e-commerce, and it can impact their sales/bottom line.


  5. "Support Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager in Fort Smith, AR
    Former Employee - Support Manager in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Amazing work environment. Adoption events were rewarding. They ensure their pets are healthy and will pay to make that happen. Very respectful of individuality. Structured schedule. Required breaks. Awesome management. Opportunity to move up

    Cons

    Low salary in management position. But if you can handle that the pros definitely outweigh.


  6. "Project manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Bring your pets to work M-F
    Daycare. And gym onsite, open til 6pm.

    Cons

    Working from home is expected, or assumed.

    Advice to Management

    Be more transparent with teams across all departments.


  7. "The Good, The Bad, The Ugly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Norcross, GA
    Current Employee - Sales Associate in Norcross, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Friendly team, impeccable management, clean stores, great hours, understanding managers.

    Cons

    Cleaning up after animal accidents, which is a rarity.

    Advice to Management

    Keep up the good work.

  8. "Store Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Santa Barbara, CA
    Current Employee - Store Leader in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Great work/life balance. Great Culture

    Cons

    no cons for me. Great place to work


  9. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Products Manager in Cedar Rapids, IA
    Former Employee - Pet Products Manager in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Fun working with animals, great co-workers

    Cons

    Sometimes long hours, holiday work

    Advice to Management

    Keep up the good work


  10. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker in Fairless Hills, PA
    Former Employee - Stocker in Fairless Hills, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Love the staff and management, really rewarding with helping pets.

    Cons

    Hours are early and sporadic.


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