PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated June 23, 2017
410 reviews

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410 Employee Reviews

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Pros
  • employee safety while working with animals is important to employer (in 243 reviews)

  • I get to learn a lot about how to take care of animals (in 37 reviews)

Cons
  • It is extremely difficult to secure a full time position (in 152 reviews)

  • Didn't like being forced to be part time (in 110 reviews)

More Pros and Cons

  1. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Trainer in Harahan, LA
    Former Employee - Dog Trainer in Harahan, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    I found my whole experience there wonderful. i love animals, and it is all about the animals there. I learned so much about animal nutrition and wellness

    Cons

    Cranky customers, but we really didnt get that many of those!

    Advice to Management

    Make sure the contract for the people that clean the bathrooms know how to speak English!


  2. Helpful (2)

    "Overall decent experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Lead in Oklahoma City, OK
    Former Employee - Pet Care Lead in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    I loved Petsmart because I got to frequently work closely with animals and their owners, and you often have repeat long time customers that you become really good friends with. Animals just have a way of bringing people together! You get to care for the animals, whether it's through feeding, maintaining a clean habitat, or socializing them. If you love animals, and pet products this is the place for you. I also always felt like the two stores I worked at were like a family to me. I became close with everyone and often enjoyed going into work because it didn't feel like work at all.

    Cons

    Anyone that loves animals and loves working with them knows it's not a field you work in for the money, you do it for the love of animals because it doesn't pay a whole lot. A some-what con is you bond closely with animals to socialize them knowing you have to find them a home. Its a bittersweet thing but it's worth it to see that animal go to a loving home. Those long term clients also lose fur babies too whether it's through old age, cancer, etc so you feel their loss too. Again animals have a way of bringing people together.

    Advice to Management

    Continue keeping animals lives more important than the money, and continue treating employees like family.

  3. Helpful (1)

    "Associate lead with keys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Lead With Keys in Fort Worth, TX
    Current Employee - Associate Lead With Keys in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere, working with animals and people that love them.

    Cons

    Pay. I make very little more than the people below me.

    Advice to Management

    Pay people what they are worth, and they will proform accordingly.


  4. Helpful (1)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Pet Care Associate in Tampa, FL
    Former Employee - Pet Care Associate in Tampa, FL
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (Less than a year)

    Pros

    Part-time positions only really.
    Schedules are flexible.
    Discount of 15% in store and grooming.

    Cons

    No opportunity to move to full time (very rare occurrence)
    Pet care is a handful for someone by them selves in the bigger stores. You don't have time for everything.

    Advice to Management

    Work on offering full time opportunities, and make it available for pet care to come in early again to get their work done. It's so hard to clean cages and answer pet care customers at the same time.


  5. "Best company I've ever worked for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Pet Stylist in Greenfield, WI
    Current Employee - Pet Stylist in Greenfield, WI
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    They really care about their employees, pet parents, and pets in their care!

    Cons

    Retail is retail. The only real con I can think of is the work schedule required for working in a corporate retail setting, but honestly it's just part of the job and still totally worth it!


  6. "They are very nice and caring people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Panama City, FL
    Former Employee - Cashier in Panama City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    All the employees were understanding and caring. Plus you got to see all kinds of animals everyday.

    Cons

    The customers are a pain and we're very rude sometimes.

    Advice to Management

    Very good


  7. "Good place to work if you like animals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Petsmart PetsHotel Associate in Southlake, TX
    Current Employee - Petsmart PetsHotel Associate in Southlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    I work in the PetsHotel, so I'm around dogs and cats all day. It's basically a dream job for me, since I'm a huge animal lover. I have been working seasonally (I'm a student) for about two years now. I generally work during the holidays and the summer, but the managers are really good about putting me on the schedule even if I'm in just in town for the weekend, which is definitely a plus. The best part about working there is definitely the animals, but I love the people that I work with, too.

    Cons

    I know a lot of people think that taking care of dogs and cats all day is easy work, but it's actually not. It takes a team of dedicated, hard working individuals to make sure that all of the animals are taken care of. With that being said, I do wish that we got paid more. I have had several raises, which I appreciate and am very thankful for, but the starting pay isn't that great. But in the end, I'm just working part time for fun and also for money, but the thing that's most important to me is the animals. They make me so happy and that's something I can't put a price on.

  8. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Scottsdale, AZ
    Current Employee - Pet Care Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Very fun loving environment. Everyone is very compassionate in what they do.

    Cons

    None! It's a great place and have no compalints.


  9. "love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    it really is Fun and changes everyday!

    Cons

    30 min lunch.. Sometimes we run out of paper towels.. that's all.

    Advice to Management

    They don't need any advice..


  10. "Professional Bather"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Bather in Bessemer, AL
    Former Employee - Professional Bather in Bessemer, AL
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (Less than a year)

    Pros

    The salon manager is awesome and very caring. That is a definite plus in my book.

    Cons

    It is a part-time job with around 20 hours. The pay was just above the minimum wage.


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