PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated February 19, 2017
380 reviews

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380 Employee Reviews

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Pros
Cons
  • hard to get full time hours or consistent number of hours/days off (in 140 reviews)

  • When part time your hours are in 4 hour increments (in 105 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fun Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate
    Former Employee - Pet Care Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, unique job, if you love animals you will love this job.

    Cons

    no accountability, really hard to move up in the company, working holidays sucks

    Advice to Management

    acknowledge the staff that shows up on time, and hustles to make your life easier


  2. "Professional Bather"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Bather in Bessemer, AL
    Former Employee - Professional Bather in Bessemer, AL
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (Less than a year)

    Pros

    The salon manager is awesome and very caring. That is a definite plus in my book.

    Cons

    It is a part-time job with around 20 hours. The pay was just above the minimum wage.


  3. "love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    it really is Fun and changes everyday!

    Cons

    30 min lunch.. Sometimes we run out of paper towels.. that's all.

    Advice to Management

    They don't need any advice..


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  5. "Love This Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Loveland, CO
    Current Employee - Cashier in Loveland, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Since it is not a GIANT store, you get to know your coworkers (including the management) really well. Everyone is very supportive of you as long as you do your job well and your work ethic is apparent. Moving up/getting a raise is quite easy if you prove that you deserve it! I was given 2 raises and 1 promotion within a year.

    Cons

    PetSmart is very sales driven, therefore the management will be pushing you very hard to sell (raise average ticket and whatnot).

    Advice to Management

    Instead of punishing your associates when they can't meet a sales goal, support them and coach them to be more successful.


  6. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Port Arthur, TX
    Current Employee - Pet Care Specialist in Port Arthur, TX
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time (More than a year)

    Pros

    friendly environment with fun events happening in store, learn how to take care of pets better. feel a sense of pride completing families with the pet they have been searching for.

    Cons

    dealing with live animals means less room for mistakes. a lot to learn all at once if you dont know much about animals to start with. wrong information can lead to a pets injury or death so you have to be carefull when making reccomendations

    Advice to Management

    a bit more of an involved learning process with new pet care employees, not just small animals, reptiles, fish and birds but also need to know dog and cat facts involving breeds and needs.


  7. "PetSmart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Erie, PA
    Current Employee - Anonymous Employee in Erie, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This company is laid back and a joy to work for.

    Cons

    Retail customers suck! They are cheap!

    Advice to Management

    Better cominication between them.


  8. "Pet Products Manager"

    Star Star Star Star Star
    Former Employee - Pet Products Manager in Kennesaw, GA
    Former Employee - Pet Products Manager in Kennesaw, GA

    I worked at PetSmart full-time (More than 5 years)

    Pros

    worked here for five years

    Cons

    just always has to be dusted

    Advice to Management

    excellent service from all of them


  9. Helpful (1)

    "Positive Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager
    Former Employee - Support Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    PetSmart had great charities associated with it. The company culture was fun and lighthearted. There was room for growth. Management was fair and honest.

    Cons

    I didn't like cleaning up after the animals. I also did not like working early hours when I would assist with freight and pricing changes.

    Advice to Management

    Some of my fellow employees felt as though they were overlooked for promotions. Be sure to focus on keeping the culture fair and honest as I felt like it was at my branch.


  10. "Very rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Mang in Dublin, OH
    Former Employee - Assistant Mang in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work ! Very rewarding working with animals

    Cons

    None very very nice place

    Advice to Management

    Compassion


  11. "GREAT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Framingham, MA
    Former Employee - Sales Associate/Cashier in Framingham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible Schedule, understanding and helpful mangers and supervisors

    Cons

    Understaffed, occasional heavy work load, unclean

    Advice to Management

    Sometimes patronizing, stop that please



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