PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated April 22, 2017
2,837 reviews

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Full-time Part-time

2,837 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 147 reviews)

  • Didn't like being forced to be part time (in 108 reviews)

More Pros and Cons

  1. Helpful (2)

    "Good times and bad times!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Managager in Scottsdale, AZ
    Former Employee - Operations Managager in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    The discount! Get to play with animals and help customers find the best solution for there pets. Meeting new people.

    Cons

    Your asked to offer services with everything if not plan on getting written up! If your not meeting your goal it's goodbye for you.

    Advice to Management

    Treat your employees with respect!


  2. Helpful (1)

    "Salon Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Leader in Lubbock, TX
    Current Employee - Salon Leader in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    Working with pets and safety is a big deal

    Cons

    Sales based work environment. Managing for no big pay raise.

    Advice to Management

    Having a good boss helps


  3. "Project manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Bring your pets to work M-F
    Daycare. And gym onsite, open til 6pm.

    Cons

    Working from home is expected, or assumed.

    Advice to Management

    Be more transparent with teams across all departments.


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  5. Helpful (8)

    "Used to be amazing but now is horrible!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Manager in Phoenix, AZ
    Former Employee - Corporate Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    They pay fairly well for management positions. The building and amenities of the office are great. It's great to be able to bring your pet to work

    Cons

    PetSmart used to be an amazing company when under different management. The current owner, BCP, is ruining a once great employer. People are jumping ship faster than they can bring on new people. The workload and expected hours you work are unreasonable. The leadership is breeding an environment of backstabbing and fear. After nearly 8 years I made the choice to leave and it was the best career choice I have ever made. It speaks volumes that people who once had thought PetSmart would be their career long employer are jumping ship. There have been multiple layoffs since new leadership has taken over. Additionally the main focus which had always made them money, and lots of it, has faded into the background and the direct vision of solely making money with subpar merchandise is failing.

    Advice to Management

    It won't change anything so why bother


  6. "Absolutely disgraceful. I have witnessed horrific things happen here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Roseville, MN
    Current Employee - Pet Care Specialist in Roseville, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Getting to work with dogs and cats! Receiving an unlimited amount of love from them. That's the only pro of the job.

    Cons

    Mistreatment of pets on a daily basis. Terrible management. Pay is horrible. Understaffed. Under appreciated. Tons of drama. Nothing ever gets done.

    Advice to Management

    Things are in desperate need of change. Management is horrific. Staff are extremely upset. People are quitting left and right. If customers knew how the pets were being treated then they would never come back. I would never even bring my pet here. Management is completely useless and only cares about money rather than the welfare of the pets that we have the pleasure to care for.


  7. Helpful (1)

    "Supervisor, call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader in Phoenix, AZ
    Former Employee - Leader in Phoenix, AZ
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great culture. They try to live their values. Can have your pets at your office, amazing love for pets. Good transparency and integrity among leadership. Interesting jobs, have found no better place for pet lovers to work.

    Cons

    Disorganized in many corporate functions. Having trouble integrating services into their business model. Behind the times in IT and digital initiatives. Personally, I was troubled by the continued sale of small animals, fish and birds, horrific% losses of pet populations are considered normal.

    Advice to Management

    Invest in IT, work on creating an online business that can compete with Amazon in pricing.


  8. Helpful (1)

    "Great Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Savannah, GA
    Former Employee - Customer Service in Savannah, GA
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (Less than a year)

    Pros

    Great management, helpful coworkers, fun to interact with animals, employee discount, opportunities for career advancement, extra effort acknowledged by management

    Cons

    Occasional difficult customer, working at register tedious


  9. Helpful (1)

    "Cashier and customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Abilene, TX
    Current Employee - Cashier in Abilene, TX
    Doesn't Recommend

    I have been working at PetSmart part-time (More than a year)

    Pros

    Discount, puppies, co-workers are nice

    Cons

    Management is stretching employees with very little hours and few people per shift. Often one person closing all of cashier side and one for all of pet care. No raises. Favoritism. Corporate isn't concerned with ensuring managers are properly trained


  10. Helpful (1)

    "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Torrance, CA
    Current Employee - Cashier in Torrance, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Happy work environment
    Great if you love pets
    Friendly co-workers
    Met my girlfriend here

    Cons

    Low wages
    Push on cashier's to sell coupon booklets and donations
    Heavy lifting
    Hard to get full time


  11. "The Good, The Bad, The Ugly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Norcross, GA
    Current Employee - Sales Associate in Norcross, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Friendly team, impeccable management, clean stores, great hours, understanding managers.

    Cons

    Cleaning up after animal accidents, which is a rarity.

    Advice to Management

    Keep up the good work.



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