PetSmart Employee Reviews about "working with animals"
Updated Dec 5, 2021

Found 162 of over 9K reviews
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Top Review Highlights by Sentiment
- "Hours are Flexible for those who are able to communicate with management in a timely fashion." (in 194 reviews)
- "Poor management they also will keep you in the same position even if you want to move up" (in 715 reviews)
- "Low pay and it seems like everyone at district and above are following very old business models." (in 561 reviews)
- "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." (in 162 reviews)
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Reviews about "working with animals"
Return to all Reviews- Current Employee★★★★★
Pros
love working with animals and i'm learning a lot about animal care and customer service
Cons
hours are short, hard to get promotions or raises.
Continue readingThanks so much for the review! We appreciate you taking the time to share your experience. That's wonderful to hear that you've learned a lot during your time at PetSmart. Working with pets and pet parents is so special and I'm glad you enjoyed it. Thank you, again!
- Former Employee★★★★★
Plenty of OT
Mar 9, 2023 - Pet Hotel Associate in Maple Grove, MNRecommendCEO ApprovalBusiness OutlookPros
So many sweet dogs and cats Supportive coworkers Good entry position to determine if you would like a career working with animals
Cons
Limited staffing Extremely busy over holidays Banfield service
- Former Employee, more than 3 years★★★★★
Pros
LOVED working with the animals and for the most part the associates and clients I worked with were great.
Cons
There are so many day to day tasks to take on and corporate management kept requiring more and more events and responsibilities while also cutting hours. Associates just wouldn't show up for work and management wouldn't allow consequences. Expected to work all major holidays (including Thanksgiving and Christmas) and were consistently asked to come in on off days. Schedule was mixed up and written week to week so it was difficult to make plans.
PetSmart Response
Social Media Community Manager
Thank you for the review! While we're so glad to hear that you loved working with animals - we agree that it makes working at Petsmart pretty special - we would like to learn more about your experience. Please feel free to contact the CareSmart line at 1-800-738-4693 so we can understand more. Thank you for taking the time, we appreciate your feedback!
- Former Employee, more than 3 years★★★★★
Fun Job. Not so fun customers
Mar 28, 2022 - Pet Care Associate in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
Working with animals is such a dream job. Working with a team of people who actually know stuff and care about the animals is amazing.
Cons
Management either doesn't care about animal safety or is too tired to fight with you and advocate for animal health against the crazy Karens. They told me I could deny sales when I was hired. They never had my back.
Continue reading - Current Employee★★★★★
Overworked and Understaffed
Dec 29, 2022 - Merchandise and Inventory LeaderRecommendCEO ApprovalBusiness OutlookPros
Associates are all hard working and dedicated and working with animals is great.
Cons
Understaffed, No support from corperate.
- Current Employee★★★★★
Operations Manager
Jun 25, 2015 - Operations Manager in Charlotte, TXRecommendCEO ApprovalBusiness OutlookPros
Is great if you love animals and working with pet parents to find what they need.
Cons
Company is in the process of major changes due to be bought out this year. 15% of home office was let go. It is hard to know what we are expected to do. Every week expectations change.
- Former Employee★★★★★
Pros
Great coworkers and fun working with animals
Cons
Upper management is not great
PetSmart Response
Associate Employment Brand Manager
Thank you for bringing this to our attention. We're sorry that this was your experience and would like to help. Please feel free to connect with us via the CareSmart line at 1-800-738-4693 so we can learn more. Thank you!
- Former Employee, less than 1 year★★★★★
Good benefits, stressful at times
Feb 27, 2021 - Assistant ManagerRecommendCEO ApprovalBusiness OutlookPros
Some great employees work with the company and working with the animals was great!
Cons
Very high turnover which could lead to stressful weeks
- Current Employee, more than 1 year★★★★★
Pros
There's a diversity of people that work with you. Management is laid back but expects you to do your best. Very friendly staff and working with animals is awesome. Flexible schedule. Good if you are taking classes.
Cons
Absolutely no one wants to work as a cashier. You are on the register for 4+ hours or your entire shift with no intention to switch. It's mentally draining and it's one of the main reasons i'm quitting. I would arrive to work and the person on the register gets off because they expect me to take over for them every single time. It turns out that they've been there all day! It's an endless cycle. We are always short on cashiers/back up so people from pet care have to take over even when they are busy. We will have 3-4 petcare associates, ONE cashier, and a manager/associate lead. I've been working here for 2.5 years and only got one raise and never got my second year review even after asking for it. It's like the managers don't have time for you and your success. We recently got a lot of new hires (like 4-5). They all went to petcare. Remember me saying that we were short on cashiers? Yeah...okay.
Continue readingPetSmart Response
Social Media Community Manager
I'm sorry to hear you aren't enjoying your time at PetSmart. Definitely speak with your management team or the CareSmart line at 1-800-738-4693, as both can help. We value the contributions of all our associates in helping to make pets' lives happy and healthy and would like to learn more about your experience. Thank you for taking the time.
- Former Employee, more than 3 years★★★★★
Pet Care, Cashier, and Stocking Associate.
Nov 29, 2013 - Pet Care Specialist in Temecula, CARecommendCEO ApprovalBusiness OutlookPros
Plenty of fun working with the animals and most of the associates are friendly people.
Cons
Very poor management. New Store Manager encourages other managers to use fear over the associates. PetSmart has gradually declined over the last few years by emphasizing pet training sales over everything else. The company has developed all the symptoms of a large corporation trying to squeeze every penny's worth of profit.
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