Petco Reviews in Phoenix, AZ | Glassdoor

Petco Phoenix Reviews

Updated November 25, 2016
7 reviews

Filter

Filter

Phoenix, AZ

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
3 Ratings

7 Employee Reviews

Sort: Popular Rating Date

Pros
  • working with animals and people that enjoy their pets if fun (in 205 reviews)

  • You get to bring your pets to work (in 53 reviews)

Cons
  • They start out at minimum wage and do not increase much from there unless your upper management like a GM or AM (in 101 reviews)

  • No support from corporate with customer service issues (in 52 reviews)

More Pros and Cons

  1. "I used to love it... but now..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Phoenix, AZ
    Current Employee - Store Leader in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Petco full-time (More than 3 years)

    Pros

    It's relatively even paced. Working with animals always a plus. You get out of the job why you put into it. If you're team is good, you will succeed. Store culture, as long as well defined, will make your job easier.

    Cons

    Corporate management has no idea what goes on in the field. They claim to have an idea but unless they're in your store everyday, 40+ hours a week, there's no way at all for them to know.

    Advice to Management

    Become more aware of the day to day opperations of stores. Don't forget where you started. At some point we've all been a cashier and worked our way up. Reward store leadership and partners more often. Provide more competitive pay and benefits. Staff retention is difficult because of these issues.


  2. "General Manager`"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 5 years)

    Pros

    Customers are pleasant, Vendor products are high quality

    Cons

    severe amount of downtime, almost non-existent support from any upper management, upper level staff changes weekly to monthly, product supply planning and supply chain is terrible

    Advice to Management

    Upper management has a severe lack of direction, seemingly changing direction month to month. Repeat sales promotions are worn out and there is absolutely no understanding of voices on the ground level; these folks make your money....listen to them! This is your eleventh hour so get to the boards and decide where your company is going because all efforts this far in have been behind all of your competitors and or ill received by your customers.


  3. "Computr Programmer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer in Phoenix, AZ
    Former Employee - Computer Programmer in Phoenix, AZ
    Recommends
    Neutral Outlook

    I worked at Petco part-time (More than a year)

    Pros

    Good Environment and Solid Salary

    Cons

    Pets can be annoying at times but they are friendly and fun

    Advice to Management

    Make sure you do something about people and their animals coming in to the store all weirdly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place if you love animals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Sales Associate in Phoenix, AZ
    Former Intern - Sales Associate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Petco as an intern (Less than a year)

    Pros

    There are quite a bit of animals to wonder about, new fish seen everyday

    Cons

    The smell of the store in some places can hinder you nose and can get upsetting very quick

    Advice to Management

    Be more friendly with animals around customers


  6. Helpful (1)

    "Oh no!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Phoenix, AZ
    Former Employee - Assistant Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time (More than a year)

    Pros

    Working with animals and great customers.

    Cons

    For starters, the pay is insulting and in Arizona they work you to death because you dont get overtime. This company is by far the most unethical company I have worked for. They do not value their employees and there are so many things that I have witnessed firsthand that are unbelievable. I have seen managers stealing, employees turned down for promotions because of reasons totally unrelated to thier job perfomance, harassment, confidential employee information leaked and so on... I had placed several calls to HR and upper management and nothing was done. My concerns were completely dismissed, so I left the company.

    Advice to Management

    Do your job!! You are an embarassment to the corporate world. I am ashamed that I ever for you.


  7. "Ok place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    No opinion of CEO

    Pros

    The people are very friendly and helpful. They really care about pets. They care about the employees and have a great team.

    Cons

    The hours are bad. They do not care about your home life. They expect you to put the company first.

    Advice to Management

    Think about he people that work hard everyday that got Petco to the place is is. In other words remember the small people.


  8. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    No opinion of CEO

    Pros

    Love the customers and their pets, they look happy to come in. Also, coworkers are great. It's fun coming into work knowing you are going to have fun.

    Cons

    The pay could be better. If upper management would stop cutting hours then maybe the employees would be happier working here.

    Advice to Management

    How about giving raises where raises are due and giving employees recognition for a job well done. Company morale would go up.


Showing 7 of 1,743 reviews
Reset Filters