Petco Reviews | Glassdoor

Petco Reviews

Updated November 17, 2017
2,001 reviews

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2.8
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Approve of CEO
Petco CEO Brad Weston
Brad Weston
94 Ratings

2,001 Employee Reviews

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Pros
Cons
  • They start out at minimum wage and do not increase much from there unless your upper management like a GM or AM (in 121 reviews)

  • Really long hours and not the best work life balance (in 28 reviews)

More Pros and Cons

  1. Helpful (7)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in San Jose, CA
    Former Employee - Sales Associate/Cashier in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Petco full-time (More than a year)

    Pros

    Management and your coworkers are all passionate about animals. Theres always room to grow and information to learn. Become a specialist or stay a cashier, just be happy.

    Cons

    Bagging live crickets, large and small, was torture. I, however, never did it and was lucky to have coworkers who understand. And no, picking up dog poop is not a con. Lol

    Advice to Management

    Encourage less group interviews and bag your own crickets! Lol


  2. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Advisor in San Rafael, CA
    Current Employee - Guest Advisor in San Rafael, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco (More than a year)

    Pros

    Pretty chill atmosphere and it's fun to work with animals. What I really liked is how Petco and all my coworkers seem to genuinely care about animals and want to see them treated well.

    Cons

    Can be boring at times

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Petco part-time

    Pros

    - Friendly coworkers
    - Friendly clients

    Cons

    - None that I can think of

    Advice to Management

    n/a


  4. "Nice for a first job, or part time job, depending on your manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time

    Pros

    Interacting with cute pets all day
    Great job training
    I made some great friends working here

    Cons

    Terrible raise structure, cannot negotiate pay
    Little to no upward mobility
    Poor correspondence with HR
    No accountability for managers to be ethical or release schedules on time
    Health benefits, not great


  5. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Manager in Dallas, TX
    Current Employee - Merchandising Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time (Less than a year)

    Pros

    Get to work with animals

    Cons

    Have to work with people


  6. "Had a lot of fun meeting new animals and learning about how to take care of them. Hated the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Trainer in Whittier, CA
    Former Employee - Dog Trainer in Whittier, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Working with animals was a lot of fun and I learned a lot about which products are best for certain needs. I felt that I wasn't having to learn sales, but rather, how to best meet customer needs. It was easy to learn and people are usually leaving happy if they came in upset, which makes for less stress at work.

    Cons

    Didn't receive enough hours. I worked there two years, and every month I was lead in dog training sales, making our store increase its profit more so than it had before, but trying to get a raise from management was a pain! Full time? Forget it! Only management receives full time.

    Advice to Management

    Give out more raises to employees and consider full time positions for workers not interested in management but doing a great job.


  7. "guest advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Advisor in Baton Rouge, LA
    Current Employee - Guest Advisor in Baton Rouge, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time

    Pros

    Petco is generally a pleasant place to work in a part-time position - if you like animals, and people that care about their pets. You want to help...you want to ensure that pet owners get the best product for their pet. There's a lot of casual chatting with customers about their animals: bragging, or health issues. Sometimes they go on and on and on....
    Petco has a decent return policy which insures a happy customer.

    Cons

    The amount of work assigned in any given shift may be impossible to complete in that actual shift. There are distractions such as having to bag fish, counting out and bagging one of three sizes of crickets, or discussing product knowledge of multiple brands of products Petco carries. (this isn't actually a con...it's just a distraction from your responsibilities because the animals come first. they are a priority)There's lots to do , and you better stay focused, or it wont get done. At any time the district manager will drop in and grill you on why a certain habitat isn't up to standard (because you were helping customers since there were only two people on the salesfloor: you and a person at the register. It can be a very stressful place to work.

    There's an extensive "pyramid" you have to follow to get promoted, but the education and thorough skill development is crucial to giving good, intelligent customer service, and caring for living, breathing, creatures.

    Advice to Management

    The training is intense, but useful. The computer instruction is well done (both the videos and the read-alongs). Then there's the on-the-floor training, and product knowledge training (I had NONE of either). Throwing new hires on the sales floor without proper product knowledge is a great way to send a customer running to Pet Smart and/or writing a bad review on the website. Assign a manager to train and don't leave your new hire to figure things out on their own. Also: too many codes on the register (Opening a Petco Pals membership, F2, F9, etc) without any through instruction is extremely frustrating.

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Petco part-time

    Pros

    Good Hours, Room to move up, If you love animals you get to work with all different kinds

    Cons

    Understaffed Sporadic Training meeting the quotas and providing customer service can be annoying we always cater to what they want


  9. Helpful (1)

    "general manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Orleans, LA
    Former Employee - Anonymous Employee in New Orleans, LA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Petco full-time (More than 5 years)

    Pros

    The company pays fair wages.

    Cons

    strict policies do not allow for gray situations

    Advice to Management

    get true opinions about district managers from GM's.


  10. "need better animal husbandry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time

    Pros

    Getting to work with animals

    Cons

    They do not have proper diet for parrots and reptiles.

    Advice to Management

    Get a board certified exotics specialist to go over your husbandry requirements.


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