Petco Reviews | Glassdoor

Petco Reviews

Updated June 19, 2018
2,231 reviews

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2.9
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Petco CEO Brad Weston
Brad Weston
205 Ratings

2,231 Employee Reviews

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Pros
  • "Working with animals and the occasional pet owner who does the right thing" (in 261 reviews)

  • "Very positive work environment (people bringing their pets to work certainly helps)" (in 66 reviews)

Cons
  • "Upper management expects a lot even though you don't have enough staff on the sales floor to engage as they want us too" (in 134 reviews)

  • "There is zero work life balance when salaried" (in 32 reviews)

More Pros and Cons

  1. "MOS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Petco part-time

    Pros

    Provide exceptional customer service as well as a positive attitude in the work team itself. Product managment, and handling of all animals including their food and water changes. Over all animal well being and understanding.

    Cons

    Cons of working at this employer are that even though noone knows exactly whats best for an animal, thought into their personal care is sometimes over looked. When speaking to customers i feel i have to with hold knowledge because they may seem offended or spoken down too which is never the case. I would like to care for more animals directly.

    Advice to Management

    Before working at this employer i have never known joy in my work place. I do not see it as a job when i goto Petco. I truly still love this employer however i do need to consider my career and where i want it to be.


  2. "Guest advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Smyrna, GA
    Current Employee - Part Time Sales Associate in Smyrna, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time (More than a year)

    Pros

    It was very laid back and easy

    Cons

    Dealing with the rude costumers

    Advice to Management

    Communication is KEY

  3. "Great place for animals lovers to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Bowie, MD
    Current Employee - Store Leader in Bowie, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 3 years)

    Pros

    Get to work with animals and see pets coming in throughout the day.

    Cons

    Upper management generalizes and constantly shifts focus/priorities.

    Advice to Management

    Revisit what it’s like to work in a store before demanding unreasonable expectations.


  4. "My experience is to know what to do by my self and ask for help when I need it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Petco Cashier in Phoenix, AZ
    Current Employee - Petco Cashier in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time (More than a year)

    Pros

    I love to make animals happy and help around with objects to put up.

    Cons

    Being smart,Knowing what the dogs want,and Making the coustermer happy about their pick.

    Advice to Management

    Petco and PetSmart has been the place I wanted to work at for so long because I can interact with people and animals.


  5. "Great customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Petco part-time

    Pros

    Very good breaks own break room

    Cons

    Fish died and did not take out


  6. "desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    is a good job if you work hard

    Cons

    I got nothing to say


  7. "Depends on who your manager is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aquatics Specialist in Calumet City, IL
    Current Employee - Aquatics Specialist in Calumet City, IL

    I have been working at Petco full-time (Less than a year)

    Pros

    Employee discount and playing with animals

    Cons

    Corporate cares too much about aesthetics and how one person can do the job of 2 or 3

    Advice to Management

    Many jobs are best handled with more than one person

  8. "Loved working with the animals"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco part-time

    Pros

    Dealing with the customers was great

    Cons

    The pay was not the greatest


  9. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time

    Pros

    -good experience with animals
    -laid back environment
    -every day is different

    Cons

    -customers can be difficult
    -bad smells all the time
    -sometimes people shouldn't have animals but they are sold regardless

    Advice to Management

    No farmed animals should be sold when we have plenty of surrenders and overflowing shelters in the area
    Sell better starter kits
    Update care info
    More time off for lunch/give us real breaks


  10. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Science Analyst in San Diego, CA
    Current Employee - Senior Data Science Analyst in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco full-time (Less than a year)

    Pros

    1. Healthy Work-Life Balance.
    2. Benefits aren't too bad.
    3. Pay seemed to be reasonable.
    4. Can bring your pets to work.
    5. Lots of flexibility.

    Cons

    1. Have to wait a year before you can get 401K.
    2. Departments seemed to be siloed so it's hard to get groups to work together.
    3. The technology can be laggy and archaic. I'm still using Excel 2010!

    Advice to Management

    If we want to become data-oriented, the data needs to be accessible, the tools need to be robust, and we need to collect the data we have easy access to!


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