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Petco Reviews

Updated February 18, 2018
2,099 reviews

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2.8
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Approve of CEO
Petco CEO Brad Weston
Brad Weston
143 Ratings

2,099 Employee Reviews

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Pros
Cons
  • Upper management expects a lot even though you don't have enough staff on the sales floor to engage as they want us too (in 127 reviews)

  • Slashing payroll when they themselves admit the only way to survive only shopping onslaught is thru great customer service (in 62 reviews)

More Pros and Cons

  1. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Truth or Consequences, NM
    Former Employee - Anonymous Employee in Truth or Consequences, NM
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Petco part-time (More than a year)

    Pros

    One of the best reasons to work at petco, is it teaches you lots about animals and how to properly take care of them. And you learn how to talk to people more fluently.

    Cons

    The worst cleaning out the cages, making sure to separate the males from females and making sure kids don't get there finger bit off by a bird.

    Advice to Management

    Not much to say all did there part may not of been. The way I did it but the job gets done anyhow.


  2. "Enjoyed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco full-time

    Pros

    Flexible hours, decent PTO, good people

    Cons

    Not completely staffed entirety of employment

  3. "Good experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Learn Operation procedures and policies

    Cons

    Not much room for advancement


  4. "Not the best, not the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience
    Current Employee - Guest Experience
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco part-time

    Pros

    ANIMALS! Engaging with guests and their PET! Really though, this job would not be worth it if it weren't for the pets. You rarely get bored

    Cons

    ..but when you do get bored, you are BORED. They have issues rotating you in tasks. I will go in for an eight hour shift and stand on register for eight hours while someone getting paid more than me is just wandering up and down the aisles.

    Advice to Management

    Educate more. I've been here for just about 6 months and I still barely know the basics of the basics about some of our animals and products. Hire a larger team I am a one man show sometimes doing 15 things at once you hear, "sorry im so sorry" out of my mouth for every guest.


  5. Helpful (1)

    "No real reason to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demo Specialist in Tucson, AZ
    Current Employee - Demo Specialist in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Petco part-time (More than 3 years)

    Pros

    Some of the employees are great.

    Cons

    Small group of employees cost the business in time & dollars. Company has no real direction. Always changing its mind as to what it is. Needs to get back to the BASICS.

    Advice to Management

    A house divided cannot stand.


  6. "Great environment, Friendly Staff and Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Petco full-time

    Pros

    Enough training to be comfortable with what your supposed to do, plus the staff was very helpful. They also promote within so if you want to become a store manager it will happen with time. The most important thing is the animals and they take great care of them.

    Cons

    Pay was low. Raises even lower.

    Advice to Management

    Lock in the hard workers with better raises and they will stay longer.


  7. "Just another corp."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco (More than 5 years)

    Pros

    Animals, fun people, training programs

    Cons

    Wages are awful. Medical insurance is worthless.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco full-time

    Pros

    Management, environment, co workers, animals and much more.

    Cons

    No cons for this company.


  9. "Fun job but it gets dull"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Specialist in Aurora, CO
    Current Employee - Guest Experience Specialist in Aurora, CO
    No opinion of CEO

    I have been working at Petco part-time (More than a year)

    Pros

    The animals and the customers. We undoubtedly get some of the more relaxed customers who are all friendly and understanding. The animals are definitely the best part of the job, makes it a little easier working for a retail store. Management is very nice and my co-workers are amazing.

    Cons

    The repetitiveness. If you cashier, then you only cashier and aren't allowed away from the register even if there's no one in the store. They also give too many hours- I'm a full-time college student and they want me to work 25+ hours a week.


  10. "Not looking great...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Advisor in Portland, OR
    Current Employee - Guest Advisor in Portland, OR
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than a year)

    Pros

    Helping customers, especially customers with new pets find everything they need can be alot of fun.

    Cons

    Struggle to make budget, and hours get cut. Alot of theft in the stores, pet "parents" not picking up after their animals.

    Advice to Management

    WE want to make budget, but keep cutting hours when there is still freight sitting in the back that needs to be done is not a good way to do business. Freight need to be on the floor to sell, not sitting in the back of the store. Empty shelves do not send the right message to the customers. When freight gets done, there is more time to interact with customers.


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