Petco Reviews | Glassdoor

Petco Reviews

Updated August 12, 2017
508 reviews

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3.0
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Petco CEO Brad Weston
Brad Weston
6 Ratings

508 Employee Reviews

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Pros
Cons
  • They start out at minimum wage and do not increase much from there unless your upper management like a GM or AM (in 110 reviews)

  • Slashing payroll when they themselves admit the only way to survive only shopping onslaught is thru great customer service (in 57 reviews)

More Pros and Cons

  1. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    People were friendly to work with

    Cons

    You only make minimum wage and pay a lot for health insurance

    Advice to Management

    Try to keep track of what's going on in ur store better and stay on top of things


  2. "Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Anchorage, AK
    Current Employee - Store Leader in Anchorage, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 3 years)

    Pros

    Competitive benefits, Opportunity to relocate, plenty of advancement opportunities

    Cons

    Store leaders rarely interact with animals, thankless customers

    Advice to Management

    Corporate management teams expect change and improvement to happen overnight

  3. "Okay Part-time job for high school or college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Trainer in Santa Barbara, CA
    Current Employee - Dog Trainer in Santa Barbara, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Petco part-time (More than a year)

    Pros

    20% commission on every dog training class sale. they completely trained me with no experience beforehand

    Cons

    It is sometimes a mundane retail job


  4. "Changing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 10 years)

    Pros

    Opportunity to work with guests and their pets

    Cons

    Lack of staffing does not allow team to do their job to the best of their ability. Stores are consistently understaffed.

    Advice to Management

    re-evaluate the business model regarding guest to partner ratio in stores.


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time

    Pros

    Work with animals, employee discount

    Cons

    Not very glamorous, some people bring in sick or flea-ridden dogs which can spread

    Advice to Management

    Please communicate more to each other so that you can relay information and task more reliably and accurate to your employees.


  6. "Merchandise Operations Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Operations Specialist in Torrance, CA
    Former Employee - Merchandise Operations Specialist in Torrance, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Plenty of opportunity to advance. Average wages for what you're doing.

    Cons

    Often feel like you are the only employee in the store covering a wide range of tasks that are not designed to be done alone.


  7. "Pet stylist in petco grooming salon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Groomer
    Current Employee - Dog Groomer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than a year)

    Pros

    All pet stylists are full time. The salon provides training to be a stylist and is high volume during summer months, giving you a good paycheck and many dogs to gain experience. They pay for you to be trained as a stylist by a mentor located in a nearby salon and pay mileage for driving there. They do care about animals here and it's obvious. I usually enjoy my time working here

    Cons

    You have to work between 38-40 hours. If you work 37.99 hours or less you give up all commission you've earned that week. If you work over 40 hours you get chastised. Petco takes well over half of everything you earn and does not allow a small sign letting customers know we accept tips.
    The commission goes as follows: you always get hourly no matter what starting at $10/hour. The first $880/week you earn you get none of. You get 50% commission per dog up until $1,240/week then 55% after that. The quota resets every Saturday night. This leaves you with one, maybe two days where you can actually earn commission. Most paychecks below $1.000

    Advice to Management

    Stop raising the commission tiers. Start doing employee of the month

  8. "Mixed experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Farmington, CT
    Former Employee - Customer Service Advisor in Farmington, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Petco part-time

    Pros

    Working with animals.
    Some coworkers were amazing (Still friends, years later)
    Pretty simple and straight-forward duties.
    Seeing regulars

    Cons

    Employee Drama.
    Not recognizing hard working workers.
    Lazy employees were not disciplined. (Most of them were shift leader/Managers)

    Advice to Management

    Hire managers that actually work. Nothing worse than managers who sit back and delegate. Despite that I made some amazing life long friends and I think Petco is a great company.


  9. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Petco full-time

    Pros

    Able to bring your pets to work!

    Cons

    Unorganized, no career advancement unless you know people, benefits are not that great (no tuition reimbursement or flexibility of work hours), and lack of training.

    Advice to Management

    Communicate, listen, seek for honest feedback, and hire more people who actually do the work than just hiring Directors and above. Offer more competitive benefits and pay to retain the good employees.


  10. "Dog Trainer/Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Dog Trainer in Rosenberg, TX
    Current Employee - Dog Trainer in Rosenberg, TX

    I have been working at Petco part-time (More than a year)

    Pros

    -getting to work with animals
    -commission for selling dog classes (if you're a dog trainer)
    -you get paid time off (for full time) after every year of working there
    -up to 40% discount on certain products (20% off everything else)

    Cons

    -random hour cuts
    -terrible raises (6-20 cents/ year)
    -always getting new management
    -inconsistent schedules
    -having to do "manager jobs" when you are not getting paid as one

    Advice to Management

    after working for petco for over a year, management has gotten worse. management from different stores get transferred to these bigger stores and have no idea how to run it. if you want your loyal employees to stay, give them room to move up to a higher position with a decent raise instead of hiring new employees for a lower wage.


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